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Kundenzufriedenheit
89
Customer satisfaction
85
Dienstleistungsqualität
62
Service quality
61
Beziehungsmarketing
46
Relationship marketing
44
Consumer behaviour
41
Konsumentenverhalten
41
Beschwerdemanagement
18
Complaint management
18
Satisfaction
17
Customer service
14
Kundenservice
14
Dienstleistungssektor
11
Emotion
10
Service industry
10
E-commerce
8
Einzelhandel
8
Electronic Commerce
8
Retail trade
8
Social Web
8
Social web
8
Justice
7
Lieferantenmanagement
7
Supplier relationship management
7
Confidence
6
Customer integration
6
Customer loyalty
6
Gerechtigkeit
6
Kundenintegration
6
Online retailing
6
Online-Handel
6
Robot
6
Roboter
6
Service recovery
6
Vertrauen
6
Viral marketing
6
Virales Marketing
6
Arbeitszufriedenheit
5
Job satisfaction
5
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Undetermined
89
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Article
93
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Article in journal
89
Aufsatz in Zeitschrift
89
Language
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English
93
Author
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Le Nguyen Hau
3
Lee, Donhee
3
Pham Ngoc Thuy
3
Chang, Hsin Hsin
2
Cheng, Lai-yu
2
Chiang, Ai-Hsuan
2
Davoud Nikbin
2
Ishak Ismail
2
Jeng, Don Jyh-Fu
2
Jeon, Aeeun
2
Kim, Min-su
2
Lee, Sang M.
2
Liu, Shunzhong
2
Malliga Marimuthu
2
Martínez, Patricia
2
Melero-Polo, Iguácel
2
Pérez, Andrea
2
To, W. M.
2
Wang, Chih-wei
2
Yagil, Dana
2
Aa, Zanna van der
1
Ahn, Jinwoo
1
Alan, Alev Kocak
1
Alonso-Almeida, María Mar del
1
Anaya-Sánchez, Rafael
1
Back, Ki-Joon
1
Bagur-Femenías, Llorenç
1
Balaji, M. S.
1
Bali, Zsofia
1
Becker, Marc
1
Bideh, Alireza Ziaei
1
Bigné Alcañiz, J. Enrique
1
Biswas, A.
1
Bloemer, Johanna M.
1
Cambra-Fierro, Jesus
1
Cambra-Fierro, Jesús
1
Cambra-Fierro, Jesús J.
1
Chen, Ja-Shen
1
Chen, WeiWei
1
Chen, Yuan
1
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Published in...
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Service business
Journal of retailing and consumer services
451
International journal of hospitality management
407
Journal of business research : JBR
327
The journal of services marketing
221
Journal of Services Marketing
205
The service industries journal
192
Tourism management : research, policies, practice
186
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
174
Journal of travel and tourism marketing
167
Journal of hospitality marketing & management
157
International journal of contemporary hospitality management
152
International Journal of Bank Marketing
119
European Journal of Marketing
114
Services marketing quarterly
111
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
110
Journal of service research : JSR
106
Cogent business & management
105
SpringerLink / Bücher
103
Journal of air transport management
94
Psychology & marketing
93
International Journal of Contemporary Hospitality Management
91
Journal of service management
91
The TQM journal : the international review of organizational improvement
87
Asia Pacific journal of marketing and logistics
86
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
86
The TQM Magazine
86
Tourism management perspectives : TMP
84
Journal of the Academy of Marketing Science
80
Industrial marketing management : the international journal for industrial and high-tech firms
79
International journal of productivity and quality management : IJPQM
79
International journal of services and operations management
76
International journal of quality and service sciences
75
International Journal of Quality & Reliability Management
71
Journal of strategic marketing
71
Total quality management & business excellence
68
Managing service quality : MSQ ; an international journal
66
The international journal of bank marketing : IJBM
66
International journal of quality & reliability management
65
European journal of marketing : EJM
63
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ECONIS (ZBW)
89
OLC EcoSci
4
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93
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1
The cost (and the value) of customer attire : linking high- and low-end dress styles to service quality and prices offered by service employees
Vilnai-Yavetz, Iris
;
Gilboa, Shaked
- In:
Service business
8
(
2014
)
2
,
pp. 355-373
Persistent link: https://www.econbiz.de/10010351398
Saved in:
2
Customer compliance with employee fuzzy requests in service encounters : a self-determination theory perspective
Teng, Teng
;
Zhang, Shengliang
;
Li, Xiaodong
;
Chen, Yuan
- In:
Service business
14
(
2020
)
2
,
pp. 217-240
Persistent link: https://www.econbiz.de/10012304231
Saved in:
3
The role of proactive postsales services in supplier innovativeness and customer satisfaction
Nguyen Thi Mai Trang
;
Nguyen Dinh Tho
- In:
Service business
13
(
2019
)
2
,
pp. 249-268
Persistent link: https://www.econbiz.de/10012124315
Saved in:
4
How to boost frontline employee service recovery performance : the role of cultural intelligence
Costers, Annelies
;
Van Vaerenbergh, Yves
;
Van den …
- In:
Service business
13
(
2019
)
3
,
pp. 581-602
Persistent link: https://www.econbiz.de/10012124374
Saved in:
5
Customer comfort during service robot interactions
Becker, Marc
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Service business
17
(
2023
)
1
,
pp. 137-165
Persistent link: https://www.econbiz.de/10014282882
Saved in:
6
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
7
How online service recovery approaches bolster recovery performance? : a multi-level perspective
Li, Chia-Ying
;
Fang, Yu-Hui
- In:
Service business
10
(
2016
)
1
,
pp. 179-200
Persistent link: https://www.econbiz.de/10011722225
Saved in:
8
The multichannel customer’s service experience : building satisfaction and trust
Fernández-Sabiote, Estela
;
Román, Sergio
- In:
Service business
10
(
2016
)
2
,
pp. 423-445
Persistent link: https://www.econbiz.de/10011722327
Saved in:
9
Using customer contact centres as relationship marketing instruments
Aa, Zanna van der
;
Bloemer, Johanna M.
;
Henseler, Jörg
- In:
Service business
9
(
2015
)
2
,
pp. 185-208
Persistent link: https://www.econbiz.de/10011296073
Saved in:
10
Creating a commercially compelling smart service encounter
Huang, Tseng-Lung
- In:
Service business
12
(
2018
)
2
,
pp. 357-377
Persistent link: https://www.econbiz.de/10011915069
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