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Kundenzufriedenheit
89
Customer satisfaction
85
Dienstleistungsqualität
63
Service quality
62
Consumer behaviour
55
Konsumentenverhalten
55
Beziehungsmarketing
50
Relationship marketing
48
Social Web
35
Social web
35
Beschwerdemanagement
18
Complaint management
18
Satisfaction
17
Holiday behaviour
16
Urlaubsverhalten
16
Tourism marketing
12
Tourismusmarketing
12
Customer integration
11
Customer service
11
Dienstleistungssektor
11
Kundenintegration
11
Kundenservice
11
E-commerce
10
Electronic Commerce
10
Emotion
10
Internet marketing
10
Online-Marketing
10
Service industry
10
Tourism
10
Tourismus
10
Confidence
9
Tourism industry
9
Tourismuswirtschaft
9
Vertrauen
9
Viral marketing
9
Virales Marketing
9
Einzelhandel
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Online retailing
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Online-Handel
8
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Lee, Sang M.
5
Trimi, Silvana
4
Hong, Soon Goo
3
Le Nguyen Hau
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Lebrun, Anne-Marie
3
Lee, Donhee
3
Pham Ngoc Thuy
3
Su, Che-Jen
3
Bigné Alcañiz, J. Enrique
2
Bouchet, Patrick
2
Chang, Hsin Hsin
2
Cheng, Lai-yu
2
Chiang, Ai-Hsuan
2
Davoud Nikbin
2
Gil Saura, Irene
2
Ishak Ismail
2
Jeng, Don Jyh-Fu
2
Joo, Jaehun
2
Kim, DongHee
2
Kim, Min-su
2
Lan, Yi-Fang
2
Lee, Sang Gun
2
Liu, Shunzhong
2
Lorgnier, Nicolas
2
Malliga Marimuthu
2
MartÃnez, Patricia
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Melero-Polo, Iguácel
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Pérez, Andrea
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Ruiz Mafe, Carla
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Tan, Wee Kheng
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Tan, Wee-Kheng
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To, W. M.
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Yagil, Dana
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1
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1
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1
Alan, Alev Kocak
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Alonso-Almeida, MarÃa Mar del
1
An, Dong-Han
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Service business
Tourism management : research, policies, practice
825
Journal of business research : JBR
770
Journal of retailing and consumer services
637
Journal of travel and tourism marketing
546
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
492
International journal of hospitality management
464
Economics Papers from University Paris Dauphine
379
MPRA Paper
355
Tourism management perspectives : TMP
343
Technological forecasting & social change : an international journal
269
Journal of hospitality marketing & management
264
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
248
SpringerLink / Bücher
244
International journal of contemporary hospitality management
230
Tourism analysis : an interdisciplinary tourism & hospitality journal
230
The journal of services marketing
221
The service industries journal
214
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
207
Cogent business & management
196
Tourism economics : the business and finance of tourism and recreation
188
Journal of Services Marketing
184
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
179
Far East Journal of Psychology and Business
177
Psychology & marketing
168
International journal of internet marketing and advertising : IJIMA
163
Industrial marketing management : the international journal for industrial and high-tech firms
162
Information systems research : ISR
155
Journal of vacation marketing : an international journal
143
Journal of air transport management
138
Asia Pacific journal of marketing and logistics
135
International journal of business information systems : IJBIS
131
Journal of management information systems : JMIS
127
Journal of vacation marketing
124
Journal of strategic marketing
119
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
118
Journal of marketing
114
Services marketing quarterly
113
Journal of destination marketing & management
112
Journal of marketing management : MM
112
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ECONIS (ZBW)
126
OLC EcoSci
4
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1
Tourist expectations and perception of service providers : a Brazilian perspective
Lima, Mariana Marques de
;
Mainardes, Emerson Wagner
; …
- In:
Service business
14
(
2020
)
1
,
pp. 131-166
Persistent link: https://www.econbiz.de/10012172773
Saved in:
2
Predicting customers' intentions to check in on Facebook while patronizing hospitality firms
Wang, Hsiu-Yuan
- In:
Service business
10
(
2016
)
1
,
pp. 201-222
Persistent link: https://www.econbiz.de/10011722229
Saved in:
3
The psychological and motivational aspects of restaurant experience sharing behavior on social networking sites
Kim, DongHee
;
Jang, Soocheong
- In:
Service business
13
(
2019
)
1
,
pp. 25-49
Persistent link: https://www.econbiz.de/10011965798
Saved in:
4
A comparative analysis of electronic service quality in the online open market and social commerce : the case of Korean young adults
Choi, Sukbong
;
Kim, Jin Min
- In:
Service business
12
(
2018
)
2
,
pp. 403-433
Persistent link: https://www.econbiz.de/10011915085
Saved in:
5
Test of an integrative model of travel-related social media users' switching intentions
Kim, Taegoo
;
Karatepe, Osman M.
;
Lee, Gyehee
- In:
Service business
13
(
2019
)
2
,
pp. 339-361
Persistent link: https://www.econbiz.de/10012124325
Saved in:
6
Company websites and mobile apps versus social media : which service experience creates more customer value for online travel agencies?
Chen, Ja-Shen
;
Kamalanon, Piyanoot
;
Janupiboon, Thanyamai P.
- In:
Service business
16
(
2022
)
4
,
pp. 1081-1110
Persistent link: https://www.econbiz.de/10013459534
Saved in:
7
Using machine learning to explore the determinants of service satisfaction with online healthcare platforms during the COVID-19 pandemic
Liu, Chengyu
;
Li, Yan
;
Fang, Mingjie
;
Liu, Feng
- In:
Service business
17
(
2023
)
2
,
pp. 449-476
Persistent link: https://www.econbiz.de/10014333823
Saved in:
8
Market segmentation variables as moderators in the prediction of business tourist retention
Swart, Magdalena Petronella
;
Roodt, Gerhard
- In:
Service business
9
(
2015
)
3
,
pp. 491-513
Persistent link: https://www.econbiz.de/10011386430
Saved in:
9
Understanding customer-centric socialization in tourism services
Yen, HsiuJu Rebecca
;
Hoa Pham Thi
;
Li, Eldon Yu-zen
- In:
Service business
15
(
2021
)
4
,
pp. 695-723
Persistent link: https://www.econbiz.de/10012794110
Saved in:
10
The effects of motivations, trust, and privacy concern in social networking
Lin, Shi-woei
;
Liu, Yu-cheng
- In:
Service business
6
(
2012
)
4
,
pp. 411-424
Persistent link: https://www.econbiz.de/10009663628
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