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Tourist expectations and perception of service providers : a Brazilian perspective
Lima, Mariana Marques de; Mainardes, Emerson Wagner; … - In: Service business 14 (2020) 1, pp. 131-166
Persistent link: https://www.econbiz.de/10012172773
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Predicting customers' intentions to check in on Facebook while patronizing hospitality firms
Wang, Hsiu-Yuan - In: Service business 10 (2016) 1, pp. 201-222
Persistent link: https://www.econbiz.de/10011722229
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The psychological and motivational aspects of restaurant experience sharing behavior on social networking sites
Kim, DongHee; Jang, Soocheong - In: Service business 13 (2019) 1, pp. 25-49
Persistent link: https://www.econbiz.de/10011965798
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A comparative analysis of electronic service quality in the online open market and social commerce : the case of Korean young adults
Choi, Sukbong; Kim, Jin Min - In: Service business 12 (2018) 2, pp. 403-433
Persistent link: https://www.econbiz.de/10011915085
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Test of an integrative model of travel-related social media users' switching intentions
Kim, Taegoo; Karatepe, Osman M.; Lee, Gyehee - In: Service business 13 (2019) 2, pp. 339-361
Persistent link: https://www.econbiz.de/10012124325
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Company websites and mobile apps versus social media : which service experience creates more customer value for online travel agencies?
Chen, Ja-Shen; Kamalanon, Piyanoot; Janupiboon, Thanyamai P. - In: Service business 16 (2022) 4, pp. 1081-1110
Persistent link: https://www.econbiz.de/10013459534
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Using machine learning to explore the determinants of service satisfaction with online healthcare platforms during the COVID-19 pandemic
Liu, Chengyu; Li, Yan; Fang, Mingjie; Liu, Feng - In: Service business 17 (2023) 2, pp. 449-476
Persistent link: https://www.econbiz.de/10014333823
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Market segmentation variables as moderators in the prediction of business tourist retention
Swart, Magdalena Petronella; Roodt, Gerhard - In: Service business 9 (2015) 3, pp. 491-513
Persistent link: https://www.econbiz.de/10011386430
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Understanding customer-centric socialization in tourism services
Yen, HsiuJu Rebecca; Hoa Pham Thi; Li, Eldon Yu-zen - In: Service business 15 (2021) 4, pp. 695-723
Persistent link: https://www.econbiz.de/10012794110
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The effects of motivations, trust, and privacy concern in social networking
Lin, Shi-woei; Liu, Yu-cheng - In: Service business 6 (2012) 4, pp. 411-424
Persistent link: https://www.econbiz.de/10009663628