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Technology- or human-related service innovation? : enhancing customer satisfaction, delight, and loyalty in the hospitality industry
Tai, Yang-Fei; Wang, Yi-Chieh; Luo, Ching-Ching - In: Service business 15 (2021) 4, pp. 667-694
Persistent link: https://www.econbiz.de/10012794106
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Predicting hospitality financial distress with ensemble models : the case of US hotels, restaurants, and amusement and recreation
Kim, Soo Young - In: Service business 12 (2018) 3, pp. 483-503
Persistent link: https://www.econbiz.de/10011915126
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Strategic alternatives for tourism companies to overcome times of crisis
Bremser, Kerstin; Alonso-Almeida, María del Mar; … - In: Service business 12 (2018) 2, pp. 229-251
Persistent link: https://www.econbiz.de/10011915046
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Tourist expectations and perception of service providers : a Brazilian perspective
Lima, Mariana Marques de; Mainardes, Emerson Wagner; … - In: Service business 14 (2020) 1, pp. 131-166
Persistent link: https://www.econbiz.de/10012172773
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Market segmentation variables as moderators in the prediction of business tourist retention
Swart, Magdalena Petronella; Roodt, Gerhard - In: Service business 9 (2015) 3, pp. 491-513
Persistent link: https://www.econbiz.de/10011386430
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Antecedents and consequences of external risk perception in franchising : evidence from the hospitality industry
Safón, Vicente; Escribá-Esteve, Alejandro - In: Service business 5 (2011) 3, pp. 237-257
Persistent link: https://www.econbiz.de/10009535237
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Predicting customers' intentions to check in on Facebook while patronizing hospitality firms
Wang, Hsiu-Yuan - In: Service business 10 (2016) 1, pp. 201-222
Persistent link: https://www.econbiz.de/10011722229
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Aggregate consumer ratings and booking intention : the role of brand image
Casado-Díaz, Ana B.; Pérez-Naranjo, Leonor M.; … - In: Service business 11 (2017) 3, pp. 543-562
Persistent link: https://www.econbiz.de/10011736215
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When customers want to become frontline employees : an exploratory study of decision factors and motivation types
Wang, Chen-Ya; Guchait, Priyanko; Chiang, Cheng-Hsin; … - In: Service business 11 (2017) 4, pp. 871-900
Persistent link: https://www.econbiz.de/10011915017
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Can error management culture increase work engagement in hotels? : the moderating role of gender
Guchait, Priyanko; Zhao, Xinyuan; Madera, Juan; Hua, Nan; … - In: Service business 12 (2018) 4, pp. 757-778
Persistent link: https://www.econbiz.de/10011919764