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Customer loyalty in the ADSL services market in Spain : background and moderating effects
Miranda, F. Javier; Rubio, Sergio; Chamorro, Antonio - In: Services marketing quarterly 35 (2014) 1, pp. 19-36
Persistent link: https://www.econbiz.de/10010346098
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The effects of membership and demographics on consumer satisfaction and loyalty in service organizations
Daughtrey, Clayton L.; Vowles, Nicole S.; Black, Gregory S. - In: Services marketing quarterly 34 (2013) 4, pp. 292-308
Persistent link: https://www.econbiz.de/10010208604
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Linking relational benefits and customer loyalty : the mediating role of customer intimacy
Shukla, Mahendra Kumar; Pattnaik, Pinaki Nandan - In: Services marketing quarterly 41 (2020) 4, pp. 322-343
Persistent link: https://www.econbiz.de/10012607277
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Applying transactional NPS for customer journey insight : case experiences and lessons learned
Følstad, Asbjørn; Kvale, Knut - In: Services marketing quarterly 39 (2018) 3, pp. 208-224
Persistent link: https://www.econbiz.de/10011940194
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Assessing the role of consumer experience, engagement, and satisfaction in healthcare services : a two-stage reflective-formative measurement using pls-sem
Senapati, Shubham; Panda, Rajeev Kumar - In: Services marketing quarterly 45 (2024) 1, pp. 55-82
Persistent link: https://www.econbiz.de/10014513538
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Analysis of social media usage and relationship to profit margin among insurance companies
Smith, Katherine Taken; Smith, L. Murphy - In: Services marketing quarterly 42 (2021) 1/2, pp. 108-123
Persistent link: https://www.econbiz.de/10012607287
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Encouraging healthy eating at restaurants : themes uncovered through focus group research
Jones, Cathleen S. - In: Services marketing quarterly 31 (2010) 3, pp. 334-347
Persistent link: https://www.econbiz.de/10008648758
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Encouraging healthy eating at restaurants : more themes uncovered through focus group research
Jones, Cathleen S. - In: Services marketing quarterly 31 (2010) 4, pp. 448-465
Persistent link: https://www.econbiz.de/10008729058
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Emotional dissonance and customer service : an exploratory study
Julian, Craig C. - In: Services marketing quarterly 29 (2007/08) 3, pp. 1-23
Persistent link: https://www.econbiz.de/10003756449
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Understanding satisfied and affectively committed clients' lack of referral intent
Hagenbuch, David J.; Wiese, Michael D.; Dose, Jennifer J.; … - In: Services marketing quarterly 29 (2007/08) 3, pp. 24-74
Persistent link: https://www.econbiz.de/10003756461