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COMMON LEGACIES - DIVERGENT CO...
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Beziehungsmarketing
92
Relationship marketing
92
Dienstleistungsqualität
50
Service quality
50
Consumer behaviour
49
Konsumentenverhalten
49
Customer satisfaction
42
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loyalty
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satisfaction
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9
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customer satisfaction
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customer loyalty
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relationship marketing
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Greene, Henry
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Leisen Pollack, Birgit
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Torres, Ivonne M.
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Services marketing quarterly
Journal of business research : JBR
665
Journal of retailing and consumer services
584
Industrial marketing management : the international journal for industrial and high-tech firms
423
SpringerLink / Bücher
391
International journal of hospitality management
282
The journal of services marketing
225
The journal of business & industrial marketing
197
The service industries journal
185
Journal of strategic marketing
170
Journal of the Academy of Marketing Science
164
International journal of electronic customer relationship management : IJECRM
140
Europäische Hochschulschriften / 5
126
Journal of marketing
125
International journal of contemporary hospitality management
121
Journal of travel and tourism marketing
118
Journal of service research : JSR
117
Gabler Edition Wissenschaft
115
Journal of hospitality marketing & management
115
The journal of product & brand management
111
Tourism management : research, policies, practice
111
Asia Pacific journal of marketing and logistics
108
Journal of service management
107
The journal of brand management : an international journal
107
Cogent business & management
104
Journal of retailing
103
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
102
Psychology & marketing
101
Marketing intelligence & planning
97
European journal of marketing : EJM
96
Journal of economic behavior & organization : JEBO
89
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
Journal of business ethics : JOBE
85
Journal of marketing management : MM
85
The international journal of bank marketing : IJBM
85
Service business
80
Springer eBook Collection / Business and Economics
80
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
79
Springer eBook Collection
76
The international review of retail, distribution and consumer research
73
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ECONIS (ZBW)
92
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1
Compensatory solution : can it save a company from a service failure?
Tran, Trang P.
;
Roswinanto, Widyarso
;
Yunus, Erlinda Nusron
- In:
Services marketing quarterly
37
(
2016
)
2
,
pp. 80-97
Persistent link: https://www.econbiz.de/10011486830
Saved in:
2
Customer engagement and loyalty : a comparative study between service contexts
Fernandes, Teresa
;
Esteves, Fabia
- In:
Services marketing quarterly
37
(
2016
)
2
,
pp. 125-139
Persistent link: https://www.econbiz.de/10011486838
Saved in:
3
A case-control study of American Dental Association/Virginia Dental Association membership nonrenewals
Coe, Julie M.
;
Best, Al M.
;
Certosimo, Alfred
;
Coble, Kyle
- In:
Services marketing quarterly
37
(
2016
)
1
,
pp. 14-23
Persistent link: https://www.econbiz.de/10011452128
Saved in:
4
Customer empowerment to co-create service designs and delivery : scale development and validation
Prentice, Catherine
;
Han, Xiao-Yun
;
Li, Yao-Qi
- In:
Services marketing quarterly
37
(
2016
)
1
,
pp. 36-51
Persistent link: https://www.econbiz.de/10011452140
Saved in:
5
The moderating role of age in customer loyalty formation process
Thaichon, Paramaporn
;
Lobo, Antonio
;
Quach, Sara
- In:
Services marketing quarterly
37
(
2016
)
1
,
pp. 52-70
Persistent link: https://www.econbiz.de/10011452149
Saved in:
6
The divergent "loyalty" behaviors of a captive consumer
Leisen Pollack, Birgit
- In:
Services marketing quarterly
38
(
2017
)
2
,
pp. 74-87
Persistent link: https://www.econbiz.de/10011756670
Saved in:
7
Managing customer switching behavior in the banking industry
Thaichon, Park
;
Quach, Sara
;
Bavalur, Amulya Sai
;
Nair, …
- In:
Services marketing quarterly
38
(
2017
)
3
,
pp. 142-154
Persistent link: https://www.econbiz.de/10011756714
Saved in:
8
Are moderators of the customer satisfaction-repurchase intention relationship contingent on the service category? : an exploratory investigation
Leisen Pollack, Birgit
- In:
Services marketing quarterly
36
(
2015
)
4
,
pp. 335-351
Persistent link: https://www.econbiz.de/10011398042
Saved in:
9
Serving students : understanding students' interactions with people and processes using online tools
Small, Felicity
;
Dowell, David
;
Crawford, Heather
- In:
Services marketing quarterly
37
(
2016
)
4
,
pp. 209-224
Persistent link: https://www.econbiz.de/10011628454
Saved in:
10
The "I love o hate them" relationships with cell phone service providers : the role of customer inertia and anger
Carter, Leanne
;
Gray, David
;
D'Alessandro, Steven
; …
- In:
Services marketing quarterly
37
(
2016
)
4
,
pp. 225-240
Persistent link: https://www.econbiz.de/10011628463
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