Narrow search
Showing 1 - 10 of 140
Cover Image
A quest for service quality in higher education : empirical evidence from Sri Lanka
Ushantha, R. A. Chanaka; Kumara, P. A. P. Samantha - In: Services marketing quarterly 37 (2016) 2, pp. 98-108
Persistent link: https://www.econbiz.de/10011486832
Cover Image
Differences in advertising strategies of service marketers : a content analysis
Utkarsh; Maurya, Harshit; Medhavi, Sanjay - In: Services marketing quarterly 37 (2016) 2, pp. 109-124
Persistent link: https://www.econbiz.de/10011486834
Cover Image
Does high service quality reduce risk or create idiosyncratic returns?
Chen, Chien-Chung - In: Services marketing quarterly 38 (2017) 3, pp. 155-169
Persistent link: https://www.econbiz.de/10011756717
Cover Image
The impact of customer education on customer loyalty through service quality
Suh, Munshik; Greene, Henry; Israilov, Baiastan; Rho, … - In: Services marketing quarterly 36 (2015) 3, pp. 261-280
Persistent link: https://www.econbiz.de/10011339263
Cover Image
The relationship between emotional labor strategies, service provider hostility, and service quality
Medler-Liraz, Hana; Seger-Guttmann, Tali - In: Services marketing quarterly 36 (2015) 3, pp. 210-225
Persistent link: https://www.econbiz.de/10011339266
Cover Image
A note on service switching : evidence from cloud storage services
Goode, Sigi - In: Services marketing quarterly 36 (2015) 2, pp. 153-172
Persistent link: https://www.econbiz.de/10011289995
Cover Image
The impact of intercultural communication competence on service quality and customer satisfaction
Ihtiyar, Ali; Ahmad, Fauziah Sh. - In: Services marketing quarterly 36 (2015) 2, pp. 136-152
Persistent link: https://www.econbiz.de/10011289998
Cover Image
Are the generic scales enough to measure service quality of mobile banking? : a comparative analysis of generic service quality measurement scales to mobile banking context
Shankar, Amit; Datta, Biplab; Jebarajakirthy, Charles - In: Services marketing quarterly 40 (2019) 3, pp. 224-244
Persistent link: https://www.econbiz.de/10012179176
Cover Image
Exploring service quality of low cost airlines
El Haddad, Rania - In: Services marketing quarterly 40 (2019) 4, pp. 301-315
Persistent link: https://www.econbiz.de/10012179190
Cover Image
The carryover effect of customer satisfaction on service quality focused on moderating effect of customer trust and cooperative orientation
Jeon, Hoseong; Choi, Beom Joon - In: Services marketing quarterly 38 (2017) 4, pp. 239-252
Persistent link: https://www.econbiz.de/10011798688