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Beziehungsmarketing
92
Relationship marketing
92
Dienstleistungsqualität
51
Service quality
51
Consumer behaviour
50
Konsumentenverhalten
50
Customer satisfaction
42
Kundenzufriedenheit
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USA
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United States
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loyalty
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Lieferantenmanagement
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satisfaction
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Kundenintegration
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customer satisfaction
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Services marketing
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Vertrauen
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customer loyalty
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Markenführung
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Service industry
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relationship marketing
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English
94
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Prentice, Catherine
4
Greene, Henry
3
Leisen Pollack, Birgit
3
Rho, Taeseok
3
Thaichon, Park
3
Torres, Ivonne M.
3
Zúñiga, Miguel Ángel
3
Choi, Beom Joon
2
Gulas, Charles S.
2
King, Brian
2
Madadi, Rozbeh
2
Mattila, Anna S.
2
Quach, Sara
2
Shin, Hyunju
2
Smith, Katherine Taken
2
Smith, L. Murphy
2
Suh, Munshik
2
Tran, Trang P.
2
Adjei, Mavis T.
1
Aga, Mehmet
1
Aggarwal, Praveen
1
Ahn, Jinwoo
1
Amaad, Hafiz
1
Arrivabene, Lorena Silva
1
Ashill, Nicholas J.
1
Babakus, Emin
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Banerjee, Shubhomoy
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Basu, Amiya K.
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Bautista, Reynaldo
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Bavalur, Amulya Sai
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Bernacchi, Michael
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Best, Al M.
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Bianchi, Constanza
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Black, Gregory S.
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Blasco-López, Ma Francisca
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Bosma, Maarten
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Campos, Pimenta, Marco Tulio
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Carlson, Jamie
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Services marketing quarterly
Journal of business research : JBR
659
Journal of retailing and consumer services
586
Industrial marketing management : the international journal for industrial and high-tech firms
409
International journal of hospitality management
295
SpringerLink / Bücher
273
The journal of services marketing
226
The journal of business & industrial marketing
197
The service industries journal
187
Journal of strategic marketing
171
Journal of the Academy of Marketing Science
166
International journal of electronic customer relationship management : IJECRM
149
International journal of contemporary hospitality management
127
Journal of marketing
126
Journal of hospitality marketing & management
120
Journal of service research : JSR
120
Journal of travel and tourism marketing
119
Tourism management : research, policies, practice
112
Cogent business & management
111
The journal of product & brand management
111
Journal of service management
109
European Journal of Marketing
108
The journal of brand management : an international journal
108
Asia Pacific journal of marketing and logistics
107
Journal of Business & Industrial Marketing
105
Journal of retailing
104
Psychology & marketing
104
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
103
Gabler Edition Wissenschaft
102
Marketing intelligence & planning
101
European journal of marketing : EJM
97
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
88
Service business
86
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
84
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
78
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
Journal of Services Marketing
77
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
73
The international review of retail, distribution and consumer research
73
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ECONIS (ZBW)
94
Showing
1
-
10
of
94
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date (newest first)
date (oldest first)
1
Emotional
intelligence
in a hierarchical relationship : evidence for frontline service personnel
Prentice, Catherine
;
King, Brian
- In:
Services marketing quarterly
33
(
2012
)
1
,
pp. 34-48
Persistent link: https://www.econbiz.de/10009508521
Saved in:
2
An exploratory study of the role of emotional
intelligence
and self-efficacy on service quality and adherence in a weight loss setting
Snell, Lan
;
White, Lesley
- In:
Services marketing quarterly
32
(
2011
)
3
,
pp. 228-246
Persistent link: https://www.econbiz.de/10009273283
Saved in:
3
Visual antecedents of patronage : personal and professional items in the servicescape
Dean, Dwane H.
- In:
Services marketing quarterly
35
(
2014
)
1
,
pp. 68-83
Persistent link: https://www.econbiz.de/10010346089
Saved in:
4
Relationship quality and its causal link to service value, satisfaction, and word-of-mouth
Lee, Younghan
- In:
Services marketing quarterly
37
(
2016
)
3
,
pp. 171-184
Persistent link: https://www.econbiz.de/10011537851
Saved in:
5
The role of friendship in relationship marketing, investigated in the retail service industries
Ahn, Jinwoo
;
Ock, Jungwon
;
Greene, Henry
;
Rho, Taeseok
- In:
Services marketing quarterly
35
(
2014
)
3
,
pp. 206-221
Persistent link: https://www.econbiz.de/10010401582
Saved in:
6
A case-control study of American Dental Association/Virginia Dental Association membership nonrenewals
Coe, Julie M.
;
Best, Al M.
;
Certosimo, Alfred
;
Coble, Kyle
- In:
Services marketing quarterly
37
(
2016
)
1
,
pp. 14-23
Persistent link: https://www.econbiz.de/10011452128
Saved in:
7
Relationships, roles, and consumer identity in services marketing
McKeage, Kim
;
Gulas, Charles S.
- In:
Services marketing quarterly
34
(
2013
)
3
,
pp. 231-239
Persistent link: https://www.econbiz.de/10009778518
Saved in:
8
Relationship intention and length of customer-firm associations in two emerging markets
Mostert, Pierre
;
Steyn, Derik
;
Bautista, Reynaldo
- In:
Services marketing quarterly
39
(
2018
)
3
,
pp. 175-192
Persistent link: https://www.econbiz.de/10011940188
Saved in:
9
Customer-perceived value in long-term buyer-supplier relationships : the general B2B insurance sector
Xuan Nhi Nguyen
;
Thaichon, Park
;
Phi Van Nguyen Thanh
- In:
Services marketing quarterly
40
(
2019
)
1
,
pp. 48-65
Persistent link: https://www.econbiz.de/10012179156
Saved in:
10
Antecedents of customers' desired value change in a business-to-business context : theoretical model and empirical assessment
Lapierre, Jozée
;
Tran-Khanh, Alexandre
;
Skelling, Jimmy
- In:
Services marketing quarterly
29
(
2007/08
)
3
,
pp. 114-148
Persistent link: https://www.econbiz.de/10003756467
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