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Emotional intelligence in a hierarchical relationship : evidence for frontline service personnel
Prentice, Catherine; King, Brian - In: Services marketing quarterly 33 (2012) 1, pp. 34-48
Persistent link: https://www.econbiz.de/10009508521
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An exploratory study of the role of emotional intelligence and self-efficacy on service quality and adherence in a weight loss setting
Snell, Lan; White, Lesley - In: Services marketing quarterly 32 (2011) 3, pp. 228-246
Persistent link: https://www.econbiz.de/10009273283
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Visual antecedents of patronage : personal and professional items in the servicescape
Dean, Dwane H. - In: Services marketing quarterly 35 (2014) 1, pp. 68-83
Persistent link: https://www.econbiz.de/10010346089
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Relationship quality and its causal link to service value, satisfaction, and word-of-mouth
Lee, Younghan - In: Services marketing quarterly 37 (2016) 3, pp. 171-184
Persistent link: https://www.econbiz.de/10011537851
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The role of friendship in relationship marketing, investigated in the retail service industries
Ahn, Jinwoo; Ock, Jungwon; Greene, Henry; Rho, Taeseok - In: Services marketing quarterly 35 (2014) 3, pp. 206-221
Persistent link: https://www.econbiz.de/10010401582
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A case-control study of American Dental Association/Virginia Dental Association membership nonrenewals
Coe, Julie M.; Best, Al M.; Certosimo, Alfred; Coble, Kyle - In: Services marketing quarterly 37 (2016) 1, pp. 14-23
Persistent link: https://www.econbiz.de/10011452128
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Relationships, roles, and consumer identity in services marketing
McKeage, Kim; Gulas, Charles S. - In: Services marketing quarterly 34 (2013) 3, pp. 231-239
Persistent link: https://www.econbiz.de/10009778518
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Relationship intention and length of customer-firm associations in two emerging markets
Mostert, Pierre; Steyn, Derik; Bautista, Reynaldo - In: Services marketing quarterly 39 (2018) 3, pp. 175-192
Persistent link: https://www.econbiz.de/10011940188
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Customer-perceived value in long-term buyer-supplier relationships : the general B2B insurance sector
Xuan Nhi Nguyen; Thaichon, Park; Phi Van Nguyen Thanh - In: Services marketing quarterly 40 (2019) 1, pp. 48-65
Persistent link: https://www.econbiz.de/10012179156
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Antecedents of customers' desired value change in a business-to-business context : theoretical model and empirical assessment
Lapierre, Jozée; Tran-Khanh, Alexandre; Skelling, Jimmy - In: Services marketing quarterly 29 (2007/08) 3, pp. 114-148
Persistent link: https://www.econbiz.de/10003756467