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Dienstleistungsqualität
140
Service quality
140
Customer satisfaction
76
Kundenzufriedenheit
76
Consumer behaviour
64
Konsumentenverhalten
64
Beziehungsmarketing
50
Relationship marketing
50
service quality
21
Dienstleistungssektor
18
Service industry
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14
Services marketing
14
Brand management
12
Customer service
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Kundenservice
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Markenführung
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customer satisfaction
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satisfaction
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loyalty
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Arbeitszufriedenheit
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Brand image
7
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7
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7
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Markenimage
7
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7
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Gilboa, Shaked
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Shankar, Amit
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Vilnai-Yavetz, Iris
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2
Clark, Melissa N.
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Datta, Biplab
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Gamliel, Eyal
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Greene, Henry
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Herstein, Ram
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Jebarajakirthy, Charles
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Kotzé, Theuns
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Lobo, Antonio
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Quach, Sara
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Rho, Taeseok
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Savas-Hall, Selen
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Sheng, Xiaojing
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Shin, Hyunju
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Suh, Munshik
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Utkarsh
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Published in...
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Services marketing quarterly
Auditing : a journal of practice & theory
440
International journal of hospitality management
409
Journal of retailing and consumer services
333
The service industries journal
298
Managerial auditing journal
267
Journal of business research : JBR
265
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
234
The accounting review : a publication of the American Accounting Association
231
International journal of auditing : IJA
220
The journal of services marketing
210
Accounting horizons : a quarterly publication of the American Accounting Association
196
NBER working paper series
193
Working paper / National Bureau of Economic Research, Inc.
193
NBER Working Paper
174
International journal of contemporary hospitality management
166
Iranian economic review : journal of University of Tehran
162
Cogent business & management
161
WPg : Kompetenz schafft Vertrauen
145
Journal of air transport management
143
Journal of hospitality marketing & management
140
The TQM journal : the international review of organizational improvement
136
International journal of productivity and quality management : IJPQM
133
Journal of Services Marketing
130
Tourism management : research, policies, practice
129
Journal of travel and tourism marketing
124
Accounting, organizations and society : an international journal devoted to the behavioural, organizational and social aspects of accounting
121
Journal of accounting and public policy
121
International journal of quality & reliability management
120
International journal of quality and service sciences
114
International journal of services and operations management
114
SpringerLink / Bücher
112
Service business
110
Discussion paper series / IZA
105
Journal of service research : JSR
103
Health care management review : HCM review
102
Journal of business ethics : JOBE
98
Contemporary accounting research : a journal of the Canadian Academic Accounting Association
96
Total quality management & business excellence
96
Journal of service management
94
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ECONIS (ZBW)
141
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141
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1
A note on service switching : evidence from cloud storage services
Goode, Sigi
- In:
Services marketing quarterly
36
(
2015
)
2
,
pp. 153-172
Persistent link: https://www.econbiz.de/10011289995
Saved in:
2
The impact of intercultural communication competence on service quality and customer satisfaction
Ihtiyar, Ali
;
Ahmad, Fauziah Sh.
- In:
Services marketing quarterly
36
(
2015
)
2
,
pp. 136-152
Persistent link: https://www.econbiz.de/10011289998
Saved in:
3
The impact of customer education on customer loyalty through service quality
Suh, Munshik
;
Greene, Henry
;
Israilov, Baiastan
;
Rho, …
- In:
Services marketing quarterly
36
(
2015
)
3
,
pp. 261-280
Persistent link: https://www.econbiz.de/10011339263
Saved in:
4
The relationship between emotional labor strategies, service provider hostility, and service quality
Medler-Liraz, Hana
;
Seger-Guttmann, Tali
- In:
Services marketing quarterly
36
(
2015
)
3
,
pp. 210-225
Persistent link: https://www.econbiz.de/10011339266
Saved in:
5
Service quality and customers' complaining behavior : a study of the Indian banking sector
Choudhury, Koushiki
- In:
Services marketing quarterly
35
(
2014
)
2
,
pp. 123-137
Persistent link: https://www.econbiz.de/10010363988
Saved in:
6
A quest for service quality in higher education : empirical evidence from Sri Lanka
Ushantha, R. A. Chanaka
;
Kumara, P. A. P. Samantha
- In:
Services marketing quarterly
37
(
2016
)
2
,
pp. 98-108
Persistent link: https://www.econbiz.de/10011486832
Saved in:
7
Differences in advertising strategies of service marketers : a content analysis
Utkarsh
;
Maurya, Harshit
;
Medhavi, Sanjay
- In:
Services marketing quarterly
37
(
2016
)
2
,
pp. 109-124
Persistent link: https://www.econbiz.de/10011486834
Saved in:
8
Brand orientation and service quality in online and offline environments : empirical examination in higher education
Casidy, Riza
- In:
Services marketing quarterly
35
(
2014
)
3
,
pp. 236-254
Persistent link: https://www.econbiz.de/10010401578
Saved in:
9
The effect of private brands on leveraging service quality and satisfaction
Herstein, Ram
;
Gilboa, Shaked
;
Gamliel, Eyal
- In:
Services marketing quarterly
35
(
2014
)
3
,
pp. 222-235
Persistent link: https://www.econbiz.de/10010401580
Saved in:
10
Service quality, corporate brand image, and switching behavior : the mediating role of customer satisfaction and repurchase intention
Srivastava, Kavita
;
Sharma, Narendra K.
- In:
Services marketing quarterly
34
(
2013
)
4
,
pp. 274-291
Persistent link: https://www.econbiz.de/10010208608
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