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Dienstleistungsqualität
140
Service quality
140
Customer satisfaction
76
Kundenzufriedenheit
76
Consumer behaviour
64
Konsumentenverhalten
64
Beziehungsmarketing
50
Relationship marketing
50
service quality
21
Dienstleistungssektor
18
Service industry
18
Dienstleistungsmarketing
14
Services marketing
14
Brand management
12
Customer service
12
Kundenservice
12
Markenführung
12
Beschwerdemanagement
11
Complaint management
11
Dienstleistung
10
Services
10
customer satisfaction
10
satisfaction
10
Gesundheitsversorgung
9
Health care
9
Higher education institution
9
Hochschule
9
India
9
Indien
9
USA
8
United States
8
loyalty
8
Arbeitszufriedenheit
7
Brand image
7
Customer integration
7
Job satisfaction
7
Kundenintegration
7
Markenimage
7
Perception
7
Wahrnehmung
7
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Free
4
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Article
141
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141
Aufsatz in Zeitschrift
141
Case study
1
Fallstudie
1
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English
141
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Gilboa, Shaked
4
Choi, Beom Joon
3
Shankar, Amit
3
Vilnai-Yavetz, Iris
3
Casidy, Riza
2
Clark, Melissa N.
2
Datta, Biplab
2
Gamliel, Eyal
2
Greene, Henry
2
Herstein, Ram
2
Jebarajakirthy, Charles
2
Kotzé, Theuns
2
Lobo, Antonio
2
Mangleburg, Tamara
2
Mattila, Anna S.
2
Medler-Liraz, Hana
2
Mostert, Pierre
2
Pinar, Musa
2
Prentice, Catherine
2
Quach, Sara
2
Rho, Taeseok
2
Savas-Hall, Selen
2
Seger-Guttmann, Tali
2
Sheng, Xiaojing
2
Shin, Hyunju
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Smith, Katherine Taken
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Snell, Lan
2
Suh, Munshik
2
Utkarsh
2
Wang, Edward Shih-tse
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White, Lesley
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Adjei, Mavis T.
1
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Ambrose, Scott C.
1
Amin, Muslim
1
Arndt, Aaron D.
1
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Published in...
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Services marketing quarterly
Auditing : a journal of practice & theory
439
International journal of hospitality management
405
Journal of retailing and consumer services
332
The service industries journal
296
Managerial auditing journal
267
Journal of business research : JBR
263
The accounting review : a publication of the American Accounting Association
227
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
226
International journal of auditing : IJA
213
The journal of services marketing
210
Accounting horizons : a quarterly publication of the American Accounting Association
196
Working paper / National Bureau of Economic Research, Inc.
190
NBER working paper series
188
NBER Working Paper
171
International journal of contemporary hospitality management
162
Cogent business & management
155
WPg : Kompetenz schafft Vertrauen
142
Journal of hospitality marketing & management
138
Journal of air transport management
136
The TQM journal : the international review of organizational improvement
131
Journal of travel and tourism marketing
122
Journal of accounting and public policy
121
Accounting, organizations and society : an international journal devoted to the behavioural, organizational and social aspects of accounting
120
Tourism management : research, policies, practice
117
International journal of quality & reliability management
113
International journal of quality and service sciences
113
Service business
110
International journal of productivity and quality management : IJPQM
108
International journal of services and operations management
104
Journal of service research : JSR
103
Health care management review : HCM review
101
Contemporary accounting research : a journal of the Canadian Academic Accounting Association
96
Journal of business ethics : JOBE
95
Total quality management & business excellence
95
Discussion paper series / IZA
94
Journal of service management
94
SpringerLink / Bücher
94
Quality management journal : QMJ
92
Advances in accounting : a research annual
88
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ECONIS (ZBW)
141
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1
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141
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1
A quest for service quality in higher education : empirical evidence from Sri Lanka
Ushantha, R. A. Chanaka
;
Kumara, P. A. P. Samantha
- In:
Services marketing quarterly
37
(
2016
)
2
,
pp. 98-108
Persistent link: https://www.econbiz.de/10011486832
Saved in:
2
Differences in advertising strategies of service marketers : a content analysis
Utkarsh
;
Maurya, Harshit
;
Medhavi, Sanjay
- In:
Services marketing quarterly
37
(
2016
)
2
,
pp. 109-124
Persistent link: https://www.econbiz.de/10011486834
Saved in:
3
Does high service quality reduce risk or create idiosyncratic returns?
Chen, Chien-Chung
- In:
Services marketing quarterly
38
(
2017
)
3
,
pp. 155-169
Persistent link: https://www.econbiz.de/10011756717
Saved in:
4
The impact of customer education on customer loyalty through service quality
Suh, Munshik
;
Greene, Henry
;
Israilov, Baiastan
;
Rho, …
- In:
Services marketing quarterly
36
(
2015
)
3
,
pp. 261-280
Persistent link: https://www.econbiz.de/10011339263
Saved in:
5
The relationship between emotional labor strategies, service provider hostility, and service quality
Medler-Liraz, Hana
;
Seger-Guttmann, Tali
- In:
Services marketing quarterly
36
(
2015
)
3
,
pp. 210-225
Persistent link: https://www.econbiz.de/10011339266
Saved in:
6
A note on service switching : evidence from cloud storage services
Goode, Sigi
- In:
Services marketing quarterly
36
(
2015
)
2
,
pp. 153-172
Persistent link: https://www.econbiz.de/10011289995
Saved in:
7
The impact of intercultural communication competence on service quality and customer satisfaction
Ihtiyar, Ali
;
Ahmad, Fauziah Sh.
- In:
Services marketing quarterly
36
(
2015
)
2
,
pp. 136-152
Persistent link: https://www.econbiz.de/10011289998
Saved in:
8
Are the generic scales enough to measure service quality of mobile banking? : a comparative analysis of generic service quality measurement scales to mobile banking context
Shankar, Amit
;
Datta, Biplab
;
Jebarajakirthy, Charles
- In:
Services marketing quarterly
40
(
2019
)
3
,
pp. 224-244
Persistent link: https://www.econbiz.de/10012179176
Saved in:
9
Exploring service quality of low cost airlines
El Haddad, Rania
- In:
Services marketing quarterly
40
(
2019
)
4
,
pp. 301-315
Persistent link: https://www.econbiz.de/10012179190
Saved in:
10
The carryover effect of customer satisfaction on service quality focused on moderating effect of customer trust and cooperative orientation
Jeon, Hoseong
;
Choi, Beom Joon
- In:
Services marketing quarterly
38
(
2017
)
4
,
pp. 239-252
Persistent link: https://www.econbiz.de/10011798688
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