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~isPartOf:"The TQM journal : the international review of organizational improvement"
~isPartOf:"The journal of product & brand management"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Beziehungsmarketing
156
Relationship marketing
156
Consumer behaviour
121
Konsumentenverhalten
121
Brand management
104
Markenführung
104
Brand image
80
Markenimage
80
Brand
70
Markenartikel
70
Customer satisfaction
48
Organisatorischer Wandel
39
Organizational change
39
Quality management
39
Qualitätsmanagement
39
Social Web
35
Social web
35
Brand loyalty
33
Dienstleistungsqualität
32
Service quality
32
Internet marketing
25
Markentreue
25
Online-Marketing
25
Customer integration
17
Customer value
17
Emotion
17
Kundenintegration
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Kundenwert
17
Social media
15
Viral marketing
15
Virales Marketing
15
Confidence
12
Marketing management
12
Marketingmanagement
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Vertrauen
12
Brand love
10
Business process management
10
Customer loyalty
10
Prozessmanagement
10
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Dandis, Ala' Omar
3
Al Haj Eid, Mohammad Badi’
2
Baccarani, Claudio
2
Bonfanti, Angelo
2
Cassia, Fabio
2
Kristensen, Kai
2
Ni, Arnt Kyawt
2
Vera, Jorge
2
Vigolo, Vania
2
Abu Siam, Yousef Ibrahim
1
Agrawal, Gaurav
1
Ahmed, Ezaz
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1
Alagiriswamy, Ravikumar
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Antony, Jiju
1
Behi, Azza Temessek
1
Belaid, Samy
1
Benhabib, Abderrezzak
1
Bilgihan, Anil
1
Bozkurt, Sıddık
1
Cano-Kourouklis, Michele
1
Chang, Hua
1
Cheng, Lai-yu
1
Chowdhury, Ujjal Yaman
1
Cioppi, Marco
1
Coelho, Arnaldo
1
Cudney, Elizabeth A.
1
Curina, Ilaria
1
Dini, Mauro
1
Dossena, Giovanna
1
Douglas, Jackie
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Dwivedi, Abhishek
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1
Eskildsen, Jacob
1
Francioni, Barbara
1
Fuentes-Blasco, María
1
Furterer, Sandra L.
1
Gil Saura, Irene
1
Giovanis, Apostolos
1
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1
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The TQM journal : the international review of organizational improvement
The journal of product & brand management
Journal of retailing and consumer services
256
International journal of hospitality management
139
Journal of business research : JBR
139
The journal of services marketing
108
Journal of hospitality marketing & management
64
The service industries journal
62
Journal of travel and tourism marketing
58
International journal of contemporary hospitality management
53
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
52
Tourism management : research, policies, practice
50
Cogent business & management
45
Journal of service research : JSR
44
Service business
42
Services marketing quarterly
42
Journal of service management
40
Asia Pacific journal of marketing and logistics
39
Journal of strategic marketing
39
Industrial marketing management : the international journal for industrial and high-tech firms
35
The international journal of bank marketing : IJBM
34
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
33
Journal of the Academy of Marketing Science
33
The journal of business & industrial marketing
33
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
Psychology & marketing
31
International journal of electronic customer relationship management : IJECRM
30
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
25
European journal of marketing : EJM
24
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
24
Total quality management & business excellence
24
International journal of electronic marketing and retailing : IJEMR
23
International journal of quality and service sciences
22
Journal of marketing
22
Journal of retailing
22
Journal of Asian finance, economics and business : JAFEB
21
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
21
The international review of retail, distribution and consumer research
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
Journal of hospitality and tourism insights
20
Journal of service research
20
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ECONIS (ZBW)
48
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1
Testing the three Rs model of service quality
Moyes, David
;
Cano-Kourouklis, Michele
;
Scott, Joan
- In:
The TQM journal : the international review of …
28
(
2016
)
3
,
pp. 455-466
Persistent link: https://www.econbiz.de/10011508277
Saved in:
2
Two paths to customer loyalty : the moderating effect of the differentiation level strategy in the performance-satisfaction-value-intentions relationship
Vera, Jorge
- In:
The journal of product & brand management
25
(
2016
)
2
,
pp. 171-183
Persistent link: https://www.econbiz.de/10011524066
Saved in:
3
SMEs' switching behavior in the natural gas market
Vigolo, Vania
;
Cassia, Fabio
- In:
The TQM journal : the international review of …
26
(
2014
)
3
,
pp. 300-307
Persistent link: https://www.econbiz.de/10010341262
Saved in:
4
Customers' needs and expectations on servicescape surveillance management
Bonfanti, Angelo
- In:
The TQM journal : the international review of …
28
(
2016
)
6
,
pp. 887-906
Persistent link: https://www.econbiz.de/10011616669
Saved in:
5
How e-tailing attributes affect perceived quality : the potential impact of customer demographics and online behaviors
Tamimi, Nabil
;
Sebastianelli, Rose
- In:
The TQM journal : the international review of …
28
(
2016
)
4
,
pp. 547-560
Persistent link: https://www.econbiz.de/10011584532
Saved in:
6
A holistic framework to embed good company practice for customer retention
McCrory, Barbara
;
Pilcher, Nick
;
McMillan, Janice
- In:
The TQM journal : the international review of …
29
(
2017
)
2
,
pp. 257-275
Persistent link: https://www.econbiz.de/10011643357
Saved in:
7
Consumer-brand relationships' development in the mobile internet market : evidence from an extended relationship commitment paradigm
Giovanis, Apostolos
- In:
The journal of product & brand management
25
(
2016
)
6
,
pp. 568-585
Persistent link: https://www.econbiz.de/10011587849
Saved in:
8
Customer perceived service quality and loyalty in Islamic banks : a collectivist cultural perspective
Kashif, Muhammad
;
Rehman, Mohsin Abdur
;
Pilelienė, Lina
- In:
The TQM journal : the international review of …
28
(
2016
)
1
,
pp. 62-78
Persistent link: https://www.econbiz.de/10011534353
Saved in:
9
Designing for the satisfaction of high-level needs : introducing the ideation need mapping (INM)
Stenmark, Petter
;
Lilja, Johan
- In:
The TQM journal : the international review of …
26
(
2014
)
6
,
pp. 639-649
Persistent link: https://www.econbiz.de/10010426580
Saved in:
10
A comparison of quality satisfaction between transactional and relational customers in e-commerce
Yen, Yung-shen
- In:
The TQM journal : the international review of …
26
(
2014
)
6
,
pp. 577-593
Persistent link: https://www.econbiz.de/10010426601
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