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~isPartOf:"The TQM journal : the international review of organizational improvement"
~subject:"Brand image"
~subject:"Brand"
~subject:"Dienstleistungsqualität"
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Brand image
Brand
Dienstleistungsqualität
Beziehungsmarketing
48
Relationship marketing
48
Customer satisfaction
35
Kundenzufriedenheit
35
Service quality
31
Consumer behaviour
25
Konsumentenverhalten
25
Customer loyalty
11
Quality management
10
Qualitätsmanagement
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Kundenwert
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Italy
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Markenführung
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Online retailing
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Online-Handel
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3
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Dandis, Ala' Omar
3
Al Haj Eid, Mohammad Badi’
2
Baccarani, Claudio
2
Bonfanti, Angelo
2
Cassia, Fabio
2
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1
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1
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1
Cano-Kourouklis, Michele
1
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1
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1
Cobelli, Nicola
1
Coelho, Arnaldo
1
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Dossena, Giovanna
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Jach, Paula
1
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1
Jayapal, Jegan
1
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1
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The TQM journal : the international review of organizational improvement
Journal of retailing and consumer services
257
Journal of business research : JBR
220
International journal of hospitality management
145
The journal of services marketing
101
The journal of product & brand management
91
The journal of brand management : an international journal
85
The service industries journal
83
Journal of hospitality marketing & management
65
Journal of travel and tourism marketing
63
International journal of contemporary hospitality management
59
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
59
Services marketing quarterly
55
Cogent business & management
54
Asia Pacific journal of marketing and logistics
51
Journal of service management
48
Journal of service research : JSR
48
Journal of strategic marketing
48
Industrial marketing management : the international journal for industrial and high-tech firms
47
Psychology & marketing
46
Service business
46
Tourism management : research, policies, practice
45
Marketing intelligence & planning
40
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
38
European journal of marketing : EJM
35
Journal of the Academy of Marketing Science
34
Journal of service research
32
The international journal of bank marketing : IJBM
31
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
28
SpringerLink / Bücher
26
Journal of air transport management
25
Total quality management & business excellence
25
International journal of quality and service sciences
24
Journal of marketing
24
International journal of internet marketing and advertising : IJIMA
23
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
23
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
23
European journal of marketing
22
International journal of electronic marketing and retailing : IJEMR
22
Journal of marketing management : MM
22
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ECONIS (ZBW)
33
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1
Investigating the impact of service quality and customer satisfaction on customer loyalty in mobile telephony in Greece
Santouridis, Ilias
;
Trivellas, Panagiotis
- In:
The TQM journal : the international review of …
22
(
2010
)
3
,
pp. 330-343
Persistent link: https://www.econbiz.de/10003978238
Saved in:
2
Holistically integrated model and strategic objectives for service business
Yang, Ching-chow
;
Yang, King Jang
;
Cheng, Lai-yu
- In:
The TQM journal : the international review of …
22
(
2010
)
1
,
pp. 72-88
Persistent link: https://www.econbiz.de/10003943608
Saved in:
3
Strategic positioning and quality determinants in banking service
Akdag, Hatice Camgöz
;
Zineldin, Mosad
- In:
The TQM journal : the international review of …
23
(
2011
)
4
,
pp. 446-457
Persistent link: https://www.econbiz.de/10009247530
Saved in:
4
The influence of airline service quality on passenger satisfaction and loyalty : the case of Uganda airline industry
Nambukasa, Juliet
- In:
The TQM journal : the international review of …
25
(
2013
)
5
,
pp. 520-532
Persistent link: https://www.econbiz.de/10010126410
Saved in:
5
Determinants of customer loyalty in Kenya : does corporate image play a moderating role?
Tarus, Daniel Kipkirong
;
Rabach, Nicholas
- In:
The TQM journal : the international review of …
25
(
2013
)
5
,
pp. 473-491
Persistent link: https://www.econbiz.de/10010126435
Saved in:
6
Social media marketing in the wellness industry
Lagrosen, Stefan Olof
;
Grundén, Kerstin
- In:
The TQM journal : the international review of …
26
(
2014
)
3
,
pp. 253-260
Persistent link: https://www.econbiz.de/10010341279
Saved in:
7
Customer perceived service quality and loyalty in Islamic banks : a collectivist cultural perspective
Kashif, Muhammad
;
Rehman, Mohsin Abdur
;
Pilelienė, Lina
- In:
The TQM journal : the international review of …
28
(
2016
)
1
,
pp. 62-78
Persistent link: https://www.econbiz.de/10011534353
Saved in:
8
Testing the three Rs model of service quality
Moyes, David
;
Cano-Kourouklis, Michele
;
Scott, Joan
- In:
The TQM journal : the international review of …
28
(
2016
)
3
,
pp. 455-466
Persistent link: https://www.econbiz.de/10011508277
Saved in:
9
A comparison of quality satisfaction between transactional and relational customers in e-commerce
Yen, Yung-shen
- In:
The TQM journal : the international review of …
26
(
2014
)
6
,
pp. 577-593
Persistent link: https://www.econbiz.de/10010426601
Saved in:
10
Service-based vs. goods-based positioning of the product concept : effects on customer perceived value
Cassia, Fabio
;
Ugolini, Marta Maria
;
Cobelli, Nicola
; …
- In:
The TQM journal : the international review of …
27
(
2015
)
2
,
pp. 247-255
Persistent link: https://www.econbiz.de/10011298016
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