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Do memorable restaurant experiences affect eWOM? : the moderating effect of consumers' behavioural engagement on social networking sites
Souki, Gustavo Quiroga; Oliveira, Alessandro Silva de; … - In: The TQM journal : the international review of … 35 (2023) 8, pp. 2255-2281
Persistent link: https://www.econbiz.de/10014457640
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Investigating the impact of service quality and customer satisfaction on customer loyalty in mobile telephony in Greece
Santouridis, Ilias; Trivellas, Panagiotis - In: The TQM journal : the international review of … 22 (2010) 3, pp. 330-343
Persistent link: https://www.econbiz.de/10003978238
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Holistically integrated model and strategic objectives for service business
Yang, Ching-chow; Yang, King Jang; Cheng, Lai-yu - In: The TQM journal : the international review of … 22 (2010) 1, pp. 72-88
Persistent link: https://www.econbiz.de/10003943608
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The influence of airline service quality on passenger satisfaction and loyalty : the case of Uganda airline industry
Nambukasa, Juliet - In: The TQM journal : the international review of … 25 (2013) 5, pp. 520-532
Persistent link: https://www.econbiz.de/10010126410
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Determinants of customer loyalty in Kenya : does corporate image play a moderating role?
Tarus, Daniel Kipkirong; Rabach, Nicholas - In: The TQM journal : the international review of … 25 (2013) 5, pp. 473-491
Persistent link: https://www.econbiz.de/10010126435
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Customer perceived service quality and loyalty in Islamic banks : a collectivist cultural perspective
Kashif, Muhammad; Rehman, Mohsin Abdur; Pilelienė, Lina - In: The TQM journal : the international review of … 28 (2016) 1, pp. 62-78
Persistent link: https://www.econbiz.de/10011534353
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Testing the three Rs model of service quality
Moyes, David; Cano-Kourouklis, Michele; Scott, Joan - In: The TQM journal : the international review of … 28 (2016) 3, pp. 455-466
Persistent link: https://www.econbiz.de/10011508277
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A comparison of quality satisfaction between transactional and relational customers in e-commerce
Yen, Yung-shen - In: The TQM journal : the international review of … 26 (2014) 6, pp. 577-593
Persistent link: https://www.econbiz.de/10010426601
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How e-tailing attributes affect perceived quality : the potential impact of customer demographics and online behaviors
Tamimi, Nabil; Sebastianelli, Rose - In: The TQM journal : the international review of … 28 (2016) 4, pp. 547-560
Persistent link: https://www.econbiz.de/10011584532
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Customer loyalty in telecom service sector : the role of service quality and customer commitment
Izogo, Ernest Emeka - In: The TQM journal : the international review of … 29 (2017) 1, pp. 19-36
Persistent link: https://www.econbiz.de/10011648817