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~isPartOf:"The TQM journal : the international review of organizational improvement"
~subject:"Kundenzufriedenheit"
~subject:"Schätzung"
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The impact of quality manageme...
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Kundenzufriedenheit
Schätzung
Quality management
420
Qualitätsmanagement
418
Dienstleistungsqualität
72
Service quality
72
Total quality management
55
Lean Management
50
Lean management
50
Industrie
47
Manufacturing industries
47
Standardisierung
46
Standardization
46
Product quality
41
Produktqualität
40
Firm performance
38
Unternehmenserfolg
38
Erfolgsfaktor
37
Health care
37
Success factor
37
Customer satisfaction
36
Gesundheitsversorgung
34
Hospital
33
Krankenhaus
33
Gesundheitswesen
32
Health care system
32
Lean Production
32
Lean production
32
India
30
Indien
30
Business process management
28
Prozessmanagement
28
Organisatorischer Wandel
26
Organizational change
26
Performance measurement
26
Performance-Messung
26
Employee suggestion system
22
Environmental management
22
Umweltmanagement
22
Vorschlagswesen
22
Continuous improvement
21
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3
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3
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1
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1
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English
36
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Baccarani, Claudio
2
Bonfanti, Angelo
2
Datta, Rabindranath
2
Gremyr, Ida
2
Gupta, Sumana
2
Agrawal, Gaurav
1
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Ahmad, Zeshan
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1
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1
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1
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1
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1
Bouranta, Nancy
1
Chang, Pi-Yun
1
Chen, Hsiang Ru
1
Cheng, Bor-wen
1
Cheruiyot, Thomas K.
1
Chowdhury, Mohammad A.
1
Conti, Tito
1
Cronemyr, Peter
1
Cudney, Elizabeth A.
1
Debnath, Roma Mitra
1
Douglas, Jackie
1
Douglas, Jacqueline
1
Erto, Pasquale
1
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1
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1
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1
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1
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1
Ho, Li-Hsing
1
Hu, Hsiu-yuan
1
Hussien, Miran Ismail
1
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1
Jach, Paula
1
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The TQM journal : the international review of organizational improvement
International journal of hospitality management
176
Discussion paper series / IZA
91
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
73
International journal of contemporary hospitality management
71
Journal of hospitality marketing & management
60
Working paper / National Bureau of Economic Research, Inc.
59
International journal of productivity and quality management : IJPQM
51
Tourism management : research, policies, practice
49
NBER working paper series
45
IZA Discussion Papers
43
NBER Working Paper
43
Journal of travel and tourism marketing
41
IZA Discussion Paper
34
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
32
Applied economics
30
Total quality management & business excellence
27
International journal of quality & reliability management
25
Journal of retailing and consumer services
24
The service industries journal
22
Quality management journal : QMJ
21
Discussion paper
20
CESifo working papers
19
Discussion paper / Centre for Economic Policy Research
19
Health marketing quarterly
19
International journal of quality and service sciences
19
Health care management review : HCM review
18
International journal of services and operations management
18
International journal of services, economics and management
18
Journal of business research : JBR
16
The American economic review
16
The journal of services marketing
16
Tourism management perspectives : TMP
15
International journal of services and operations management : IJSOM
14
Journal of hospitality and tourism insights
14
Working paper
14
Managing service quality : MSQ ; an international journal
13
Tourism economics : the business and finance of tourism and recreation
13
Applied economics letters
12
Cogent business & management
12
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ECONIS (ZBW)
36
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1
Servicescape navigation : a customer typology based on the wayfinding ability of Italian
hospital
visitors
Bonfanti, Angelo
;
Vigolo, Vania
;
Douglas, Jackie
; …
- In:
The TQM journal : the international review of …
29
(
2017
)
4
,
pp. 546-563
Persistent link: https://www.econbiz.de/10011762869
Saved in:
2
A service
quality
map based on Kano's theory of attractive
quality
Erto, Pasquale
;
Vanacore, Amalia
;
Staiano, Michele
- In:
The TQM journal : the international review of …
23
(
2011
)
2
,
pp. 196-215
Persistent link: https://www.econbiz.de/10008938674
Saved in:
3
Applying the ISO 90001 process approach and service blueprint to
hospital
management systems
Chen, Hsiang Ru
;
Cheng, Bor-wen
- In:
The TQM journal : the international review of …
24
(
2012
)
5
,
pp. 418-432
Persistent link: https://www.econbiz.de/10009620515
Saved in:
4
Interrelationships among
quality
enablers, service
quality
, patients' satisfaction and loyalty in hospitals
Sadeh, Ehsan
- In:
The TQM journal : the international review of …
29
(
2017
)
1
,
pp. 101-117
Persistent link: https://www.econbiz.de/10011648850
Saved in:
5
Service
quality
gaps analysis based on Fuzzy linguistic SERVQUAL with a case study in
hospital
out-patient services
Hu, Hsiu-yuan
;
Lee, Yu-cheng
;
Yen, Tieh-min
- In:
The TQM journal : the international review of …
22
(
2010
)
5
,
pp. 499-515
Persistent link: https://www.econbiz.de/10008662634
Saved in:
6
A five-senses perspective to
quality
in hospitals
Ugolini, Marta Maria
;
Rossato, Chiara
;
Baccarani, Claudio
- In:
The TQM journal : the international review of …
26
(
2014
)
3
,
pp. 284-299
Persistent link: https://www.econbiz.de/10010341264
Saved in:
7
Using an adapted approach to the Kano model to identify patient needs from various patient roles
Gustavsson, Susanne
;
Gremyr, Ida
;
Sarenmalm, Elisabeth Kenne
- In:
The TQM journal : the international review of …
28
(
2016
)
1
,
pp. 151-162
Persistent link: https://www.econbiz.de/10011534398
Saved in:
8
Delighting customers of management education in India : a student perspective, part II
Sahney, Sangeeta
- In:
The TQM journal : the international review of …
23
(
2011
)
5
,
pp. 531-548
Persistent link: https://www.econbiz.de/10009313932
Saved in:
9
Adopting TQM approach to achieve customer satisfaction : a flour milling company case study
Kristianto, Yohanes
;
Ajmal, Mian M.
;
Sandhu, Maqsood
- In:
The TQM journal : the international review of …
24
(
2012
)
1
,
pp. 29-46
Persistent link: https://www.econbiz.de/10009488964
Saved in:
10
The interrelationship between service features, job satisfaction and customer satisfaction : evidence from the transport sector
Panttouvakis, Angelos
;
Bouranta, Nancy
- In:
The TQM journal : the international review of …
25
(
2013
)
2
,
pp. 186-201
Persistent link: https://www.econbiz.de/10009723914
Saved in:
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