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~isPartOf:"The TQM journal : the international review of organizational improvement"
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Service quality
128
Dienstleistungsqualität
126
Customer satisfaction
72
Kundenzufriedenheit
72
Quality management
65
Qualitätsmanagement
65
Beziehungsmarketing
48
Relationship marketing
48
Consumer behaviour
32
Konsumentenverhalten
32
Health care
24
Gesundheitsversorgung
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Gesundheitswesen
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21
Product quality
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Indien
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Antony, Jiju
4
Cassia, Fabio
4
Dandis, Ala' Omar
4
Palumbo, Rocco
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Baccarani, Claudio
3
Ciasullo, Maria Vincenza
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Fitzgerald, Gerard
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Huang, Chih-Hsuan
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Shahin, Arash
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Vigolo, Vania
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Wu, Hsin-Hung
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Al Haj Eid, Mohammad Badi’
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Albsoul, Rania
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Alshyyab, Muhammad Ahmed
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Arif, Seema
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Bonfanti, Angelo
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Cobelli, Nicola
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Cosimato, Silvia
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Cronemyr, Peter
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Datta, Rabindranath
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Dini, Mauro
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Gremyr, Ida
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Gupta, Sumana
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Ilyas, Maryam
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Ingelsson, Pernilla
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Kristensen, Kai
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Li, Li
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Lilja, Johan
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Magno, Francesca
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McDermott, Olivia
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Moyes, David
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Natarajan, Thamaraiselvan
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Ni, Arnt Kyawt
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Pencarelli, Tonino
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Samsa, Çağlar
2
Sedevich-Fons, Leonardo
2
Sony, Michael
2
Ugolini, Marta Maria
2
Witell, Lars
2
Zineldin, Mosad
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The TQM journal : the international review of organizational improvement
Journal of business research : JBR
797
Journal of retailing and consumer services
735
International journal of hospitality management
567
Industrial marketing management : the international journal for industrial and high-tech firms
444
The service industries journal
408
SpringerLink / Bücher
368
The journal of services marketing
339
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
255
International journal of contemporary hospitality management
236
The journal of business & industrial marketing
208
Journal of Services Marketing
201
Journal of hospitality marketing & management
200
Journal of travel and tourism marketing
197
Tourism management : research, policies, practice
196
Working paper / National Bureau of Economic Research, Inc.
196
Journal of the Academy of Marketing Science
194
Journal of strategic marketing
191
NBER working paper series
191
Services marketing quarterly
182
Auditing : a journal of practice & theory
179
Cogent business & management
176
Journal of service research : JSR
174
NBER Working Paper
171
International journal of electronic customer relationship management : IJECRM
164
Journal of service management
164
Service business
151
Journal of air transport management
149
Asia Pacific journal of marketing and logistics
148
Journal of marketing
139
European Journal of Marketing
136
International journal of quality and service sciences
131
Journal of retailing
131
Gabler Edition Wissenschaft
128
International Journal of Bank Marketing
126
Psychology & marketing
126
International journal of services and operations management
125
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
125
Marketing intelligence & planning
122
International journal of productivity and quality management : IJPQM
121
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ECONIS (ZBW)
145
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1
TQM application by engineering consultants in Hong Kong
Lau, Andrew W. T.
;
Li, Y. S.
;
Tang, Siu-lam
;
Chau, K. W.
- In:
The TQM journal : the international review of …
28
(
2016
)
4
,
pp. 561-587
Persistent link: https://www.econbiz.de/10011584544
Saved in:
2
Investigating the impact of service quality and customer satisfaction on customer loyalty in mobile telephony in Greece
Santouridis, Ilias
;
Trivellas, Panagiotis
- In:
The TQM journal : the international review of …
22
(
2010
)
3
,
pp. 330-343
Persistent link: https://www.econbiz.de/10003978238
Saved in:
3
Holistically integrated model and strategic objectives for service business
Yang, Ching-chow
;
Yang, King Jang
;
Cheng, Lai-yu
- In:
The TQM journal : the international review of …
22
(
2010
)
1
,
pp. 72-88
Persistent link: https://www.econbiz.de/10003943608
Saved in:
4
Strategic positioning and quality determinants in banking service
Akdag, Hatice Camgöz
;
Zineldin, Mosad
- In:
The TQM journal : the international review of …
23
(
2011
)
4
,
pp. 446-457
Persistent link: https://www.econbiz.de/10009247530
Saved in:
5
The influence of airline service quality on passenger satisfaction and loyalty : the case of Uganda airline industry
Nambukasa, Juliet
- In:
The TQM journal : the international review of …
25
(
2013
)
5
,
pp. 520-532
Persistent link: https://www.econbiz.de/10010126410
Saved in:
6
Determinants of customer loyalty in Kenya : does corporate image play a moderating role?
Tarus, Daniel Kipkirong
;
Rabach, Nicholas
- In:
The TQM journal : the international review of …
25
(
2013
)
5
,
pp. 473-491
Persistent link: https://www.econbiz.de/10010126435
Saved in:
7
Social media marketing in the wellness industry
Lagrosen, Stefan Olof
;
Grundén, Kerstin
- In:
The TQM journal : the international review of …
26
(
2014
)
3
,
pp. 253-260
Persistent link: https://www.econbiz.de/10010341279
Saved in:
8
Customer perceived service quality and loyalty in Islamic banks : a collectivist cultural perspective
Kashif, Muhammad
;
Rehman, Mohsin Abdur
;
Pilelienė, Lina
- In:
The TQM journal : the international review of …
28
(
2016
)
1
,
pp. 62-78
Persistent link: https://www.econbiz.de/10011534353
Saved in:
9
Testing the three Rs model of service quality
Moyes, David
;
Cano-Kourouklis, Michele
;
Scott, Joan
- In:
The TQM journal : the international review of …
28
(
2016
)
3
,
pp. 455-466
Persistent link: https://www.econbiz.de/10011508277
Saved in:
10
A comparison of quality satisfaction between transactional and relational customers in e-commerce
Yen, Yung-shen
- In:
The TQM journal : the international review of …
26
(
2014
)
6
,
pp. 577-593
Persistent link: https://www.econbiz.de/10010426601
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