Narrow search
Showing 1 - 10 of 145
Cover Image
TQM application by engineering consultants in Hong Kong
Lau, Andrew W. T.; Li, Y. S.; Tang, Siu-lam; Chau, K. W. - In: The TQM journal : the international review of … 28 (2016) 4, pp. 561-587
Persistent link: https://www.econbiz.de/10011584544
Cover Image
Investigating the impact of service quality and customer satisfaction on customer loyalty in mobile telephony in Greece
Santouridis, Ilias; Trivellas, Panagiotis - In: The TQM journal : the international review of … 22 (2010) 3, pp. 330-343
Persistent link: https://www.econbiz.de/10003978238
Cover Image
Holistically integrated model and strategic objectives for service business
Yang, Ching-chow; Yang, King Jang; Cheng, Lai-yu - In: The TQM journal : the international review of … 22 (2010) 1, pp. 72-88
Persistent link: https://www.econbiz.de/10003943608
Cover Image
Strategic positioning and quality determinants in banking service
Akdag, Hatice Camgöz; Zineldin, Mosad - In: The TQM journal : the international review of … 23 (2011) 4, pp. 446-457
Persistent link: https://www.econbiz.de/10009247530
Cover Image
The influence of airline service quality on passenger satisfaction and loyalty : the case of Uganda airline industry
Nambukasa, Juliet - In: The TQM journal : the international review of … 25 (2013) 5, pp. 520-532
Persistent link: https://www.econbiz.de/10010126410
Cover Image
Determinants of customer loyalty in Kenya : does corporate image play a moderating role?
Tarus, Daniel Kipkirong; Rabach, Nicholas - In: The TQM journal : the international review of … 25 (2013) 5, pp. 473-491
Persistent link: https://www.econbiz.de/10010126435
Cover Image
Social media marketing in the wellness industry
Lagrosen, Stefan Olof; Grundén, Kerstin - In: The TQM journal : the international review of … 26 (2014) 3, pp. 253-260
Persistent link: https://www.econbiz.de/10010341279
Cover Image
Customer perceived service quality and loyalty in Islamic banks : a collectivist cultural perspective
Kashif, Muhammad; Rehman, Mohsin Abdur; Pilelienė, Lina - In: The TQM journal : the international review of … 28 (2016) 1, pp. 62-78
Persistent link: https://www.econbiz.de/10011534353
Cover Image
Testing the three Rs model of service quality
Moyes, David; Cano-Kourouklis, Michele; Scott, Joan - In: The TQM journal : the international review of … 28 (2016) 3, pp. 455-466
Persistent link: https://www.econbiz.de/10011508277
Cover Image
A comparison of quality satisfaction between transactional and relational customers in e-commerce
Yen, Yung-shen - In: The TQM journal : the international review of … 26 (2014) 6, pp. 577-593
Persistent link: https://www.econbiz.de/10010426601