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~isPartOf:"The TQM journal : the international review of organizational improvement"
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Customer satisfaction
86
Kundenzufriedenheit
85
Dienstleistungsqualität
63
Service quality
63
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36
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33
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Dandis, Ala' Omar
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The TQM journal : the international review of organizational improvement
Journal of retailing and consumer services
434
International journal of hospitality management
402
European journal of operational research : EJOR
389
Journal of business research : JBR
333
Operations research
292
Management science : journal of the Institute for Operations Research and the Management Sciences
214
The journal of services marketing
208
The service industries journal
196
International journal of production research
189
Tourism management : research, policies, practice
186
Journal of Services Marketing
184
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
175
Journal of travel and tourism marketing
170
Journal of hospitality marketing & management
164
Operations research letters
160
International journal of contemporary hospitality management
149
International journal of production economics
129
Discussion paper / Tinbergen Institute
122
Journal of econometrics
120
SpringerLink / Bücher
116
Computers & operations research : and their applications to problems of world concern ; an international journal
110
European Journal of Marketing
108
Mathematics of operations research
108
Services marketing quarterly
108
Cogent business & management
107
International Journal of Bank Marketing
106
Journal of service research : JSR
105
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
105
Journal of air transport management
101
Mathematical methods of operations research
100
Service business
95
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
90
Psychology & marketing
90
International journal of business information systems : IJBIS
89
Asia Pacific journal of marketing and logistics
88
International journal of productivity and quality management : IJPQM
85
Journal of the Academy of Marketing Science
85
Tourism management perspectives : TMP
84
Economic modelling
83
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ECONIS (ZBW)
89
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1
Analysing the preferred characteristics of frontline employees dealing with customer complaints : a cross-national Kano study
Gruber, Thorsten
;
Abosag, Ibrahim
;
Reppel, Alexander E.
; …
- In:
The TQM journal : the international review of …
23
(
2011
)
2
,
pp. 128-144
Persistent link: https://www.econbiz.de/10008938678
Saved in:
2
Categorizing product attributes efficiently in QFD-Kano : a case analysis in telecommunication
Suef, Mokh
;
Suparno
;
Singgih, Moses Laksono
- In:
The TQM journal : the international review of …
29
(
2017
)
3
,
pp. 512-527
Persistent link: https://www.econbiz.de/10011703582
Saved in:
3
Changing from a product to a process perspective for service improvements in a manufacturing company
Cronemyr, Peter
;
Witell, Lars
- In:
The TQM journal : the international review of …
22
(
2010
)
1
,
pp. 26-40
Persistent link: https://www.econbiz.de/10003943604
Saved in:
4
Complaint management model of manufacturing products using text mining and potential failure identification
Astanti, Ririn Diar
;
Sutanto, Ivana Carissa
;
Ai, The Jin
- In:
The TQM journal : the international review of …
34
(
2022
)
6
,
pp. 2056-2068
Persistent link: https://www.econbiz.de/10014320990
Saved in:
5
Digitalization and academic research : knowing of and using digital services and software to develop scientific papers
Brunetti, Federico
;
Bonfanti, Angelo
;
Chiarini, Andrea
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
5
,
pp. 1135-1155
Persistent link: https://www.econbiz.de/10014321600
Saved in:
6
Service quality gaps analysis based on Fuzzy linguistic SERVQUAL with a case study in hospital out-patient services
Hu, Hsiu-yuan
;
Lee, Yu-cheng
;
Yen, Tieh-min
- In:
The TQM journal : the international review of …
22
(
2010
)
5
,
pp. 499-515
Persistent link: https://www.econbiz.de/10008662634
Saved in:
7
Statistical techniques for continuous improvement : a citizen's satisfaction survey
Cappelli, Lucio
;
Guglielmetti, Roberta
;
Mattia, Giovanni
; …
- In:
The TQM journal : the international review of …
22
(
2010
)
3
,
pp. 267-284
Persistent link: https://www.econbiz.de/10003978216
Saved in:
8
Investigating the impact of service quality and customer satisfaction on customer loyalty in mobile telephony in Greece
Santouridis, Ilias
;
Trivellas, Panagiotis
- In:
The TQM journal : the international review of …
22
(
2010
)
3
,
pp. 330-343
Persistent link: https://www.econbiz.de/10003978238
Saved in:
9
Holistically integrated model and strategic objectives for service business
Yang, Ching-chow
;
Yang, King Jang
;
Cheng, Lai-yu
- In:
The TQM journal : the international review of …
22
(
2010
)
1
,
pp. 72-88
Persistent link: https://www.econbiz.de/10003943608
Saved in:
10
Delighting customers of management education in India : a student perspective, part II
Sahney, Sangeeta
- In:
The TQM journal : the international review of …
23
(
2011
)
5
,
pp. 531-548
Persistent link: https://www.econbiz.de/10009313932
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