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Is the NPS a trustworth performace measure?
Kristensen, Kai; Eskildsen, Jacob - In: The TQM journal : the international review of … 26 (2014) 2, pp. 202-214
Persistent link: https://www.econbiz.de/10010253368
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Predicting customer loyalty to Airbnb using PLS-SEM : the role of authenticity, interactivity, involvement and customer engagement
Sallaku, Rezarta; Vigolo, Vania - In: The TQM journal : the international review of … 36 (2024) 5, pp. 1346-1368
Persistent link: https://www.econbiz.de/10014548986
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The intricate relationships of consumers’ loyalty and their perceptions of service quality, price and satisfaction in restaurant service
Selim Ahmed; Al Asheq, Ahmed; Ahmed, Ezaz; Chowdhury, … - In: The TQM journal : the international review of … 35 (2023) 2, pp. 519-539
Persistent link: https://www.econbiz.de/10014321246
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Service quality gaps analysis based on Fuzzy linguistic SERVQUAL with a case study in hospital out-patient services
Hu, Hsiu-yuan; Lee, Yu-cheng; Yen, Tieh-min - In: The TQM journal : the international review of … 22 (2010) 5, pp. 499-515
Persistent link: https://www.econbiz.de/10008662634
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Statistical techniques for continuous improvement : a citizen's satisfaction survey
Cappelli, Lucio; Guglielmetti, Roberta; Mattia, Giovanni; … - In: The TQM journal : the international review of … 22 (2010) 3, pp. 267-284
Persistent link: https://www.econbiz.de/10003978216
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Investigating the impact of service quality and customer satisfaction on customer loyalty in mobile telephony in Greece
Santouridis, Ilias; Trivellas, Panagiotis - In: The TQM journal : the international review of … 22 (2010) 3, pp. 330-343
Persistent link: https://www.econbiz.de/10003978238
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Holistically integrated model and strategic objectives for service business
Yang, Ching-chow; Yang, King Jang; Cheng, Lai-yu - In: The TQM journal : the international review of … 22 (2010) 1, pp. 72-88
Persistent link: https://www.econbiz.de/10003943608
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Delighting customers of management education in India : a student perspective, part II
Sahney, Sangeeta - In: The TQM journal : the international review of … 23 (2011) 5, pp. 531-548
Persistent link: https://www.econbiz.de/10009313932
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Delighting customers of management education in India : a student perspective, part I
Sahney, Sangeeta - In: The TQM journal : the international review of … 23 (2011) 6, pp. 644-658
Persistent link: https://www.econbiz.de/10009426880
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Adopting TQM approach to achieve customer satisfaction : a flour milling company case study
Kristianto, Yohanes; Ajmal, Mian M.; Sandhu, Maqsood - In: The TQM journal : the international review of … 24 (2012) 1, pp. 29-46
Persistent link: https://www.econbiz.de/10009488964