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~isPartOf:"The TQM journal : the international review of organizational improvement"
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Service quality
128
Dienstleistungsqualität
126
Customer satisfaction
72
Kundenzufriedenheit
72
Quality management
66
Qualitätsmanagement
66
Beziehungsmarketing
48
Relationship marketing
48
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32
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Antony, Jiju
4
Cassia, Fabio
4
Dandis, Ala' Omar
4
Palumbo, Rocco
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Baccarani, Claudio
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Ciasullo, Maria Vincenza
3
Fitzgerald, Gerard
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Huang, Chih-Hsuan
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Shahin, Arash
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Vigolo, Vania
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Wu, Hsin-Hung
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Al Haj Eid, Mohammad Badi’
2
Albsoul, Rania
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Alshyyab, Muhammad Ahmed
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Arif, Seema
2
Bonfanti, Angelo
2
Cobelli, Nicola
2
Cosimato, Silvia
2
Cronemyr, Peter
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Datta, Rabindranath
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Dini, Mauro
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Gremyr, Ida
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Gupta, Sumana
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Ilyas, Maryam
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Ingelsson, Pernilla
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Kristensen, Kai
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Li, Li
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Magno, Francesca
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McDermott, Olivia
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Moyes, David
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Natarajan, Thamaraiselvan
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Ni, Arnt Kyawt
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Pencarelli, Tonino
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Samsa, Çağlar
2
Sedevich-Fons, Leonardo
2
Sony, Michael
2
Tee, Singwhat
2
Ugolini, Marta Maria
2
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The TQM journal : the international review of organizational improvement
Journal of business research : JBR
1,010
Industrial marketing management : the international journal for industrial and high-tech firms
809
Journal of retailing and consumer services
743
International journal of hospitality management
599
SpringerLink / Bücher
461
The service industries journal
424
The journal of services marketing
345
The journal of business & industrial marketing
310
International journal of production research
290
NBER working paper series
275
European journal of operational research : EJOR
265
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
256
International journal of production economics
255
Working paper / National Bureau of Economic Research, Inc.
249
International journal of contemporary hospitality management
245
Technological forecasting & social change : an international journal
241
NBER Working Paper
236
Tourism management : research, policies, practice
221
Journal of the Academy of Marketing Science
213
Journal of Services Marketing
202
Journal of hospitality marketing & management
202
Journal of travel and tourism marketing
201
Journal of strategic marketing
198
Journal of air transport management
192
Cogent business & management
187
Services marketing quarterly
186
Auditing : a journal of practice & theory
179
Journal of service research : JSR
175
Journal of service management
172
Gabler Edition Wissenschaft
171
International journal of electronic customer relationship management : IJECRM
169
Management science : journal of the Institute for Operations Research and the Management Sciences
165
Asia Pacific journal of marketing and logistics
155
Journal of marketing
155
Service business
153
Research policy : policy, management and economic studies of science, technology and innovation
152
Discussion paper series / IZA
139
European Journal of Marketing
138
Journal of retailing
137
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ECONIS (ZBW)
147
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1
Investigating the impact of service quality and customer satisfaction on customer loyalty in mobile telephony in Greece
Santouridis, Ilias
;
Trivellas, Panagiotis
- In:
The TQM journal : the international review of …
22
(
2010
)
3
,
pp. 330-343
Persistent link: https://www.econbiz.de/10003978238
Saved in:
2
Holistically integrated model and strategic objectives for service business
Yang, Ching-chow
;
Yang, King Jang
;
Cheng, Lai-yu
- In:
The TQM journal : the international review of …
22
(
2010
)
1
,
pp. 72-88
Persistent link: https://www.econbiz.de/10003943608
Saved in:
3
Strategic positioning and quality determinants in banking service
Akdag, Hatice Camgöz
;
Zineldin, Mosad
- In:
The TQM journal : the international review of …
23
(
2011
)
4
,
pp. 446-457
Persistent link: https://www.econbiz.de/10009247530
Saved in:
4
The influence of airline service quality on passenger satisfaction and loyalty : the case of Uganda airline industry
Nambukasa, Juliet
- In:
The TQM journal : the international review of …
25
(
2013
)
5
,
pp. 520-532
Persistent link: https://www.econbiz.de/10010126410
Saved in:
5
Determinants of customer loyalty in Kenya : does corporate image play a moderating role?
Tarus, Daniel Kipkirong
;
Rabach, Nicholas
- In:
The TQM journal : the international review of …
25
(
2013
)
5
,
pp. 473-491
Persistent link: https://www.econbiz.de/10010126435
Saved in:
6
Social media marketing in the wellness industry
Lagrosen, Stefan Olof
;
Grundén, Kerstin
- In:
The TQM journal : the international review of …
26
(
2014
)
3
,
pp. 253-260
Persistent link: https://www.econbiz.de/10010341279
Saved in:
7
Customer perceived service quality and loyalty in Islamic banks : a collectivist cultural perspective
Kashif, Muhammad
;
Rehman, Mohsin Abdur
;
Pilelienė, Lina
- In:
The TQM journal : the international review of …
28
(
2016
)
1
,
pp. 62-78
Persistent link: https://www.econbiz.de/10011534353
Saved in:
8
Testing the three Rs model of service quality
Moyes, David
;
Cano-Kourouklis, Michele
;
Scott, Joan
- In:
The TQM journal : the international review of …
28
(
2016
)
3
,
pp. 455-466
Persistent link: https://www.econbiz.de/10011508277
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9
A comparison of quality satisfaction between transactional and relational customers in e-commerce
Yen, Yung-shen
- In:
The TQM journal : the international review of …
26
(
2014
)
6
,
pp. 577-593
Persistent link: https://www.econbiz.de/10010426601
Saved in:
10
Service-based vs. goods-based positioning of the product concept : effects on customer perceived value
Cassia, Fabio
;
Ugolini, Marta Maria
;
Cobelli, Nicola
; …
- In:
The TQM journal : the international review of …
27
(
2015
)
2
,
pp. 247-255
Persistent link: https://www.econbiz.de/10011298016
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