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~isPartOf:"The TQM journal : the international review of organizational improvement"
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Customer satisfaction
86
Kundenzufriedenheit
85
Dienstleistungsqualität
76
Service quality
76
Quality management
48
Qualitätsmanagement
48
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Dandis, Ala' Omar
4
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Baccarani, Claudio
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Huang, Chih-Hsuan
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Shahin, Arash
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Kristensen, Kai
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Li, Li
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Al-Mamun, Abdullah
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The TQM journal : the international review of organizational improvement
International journal of hospitality management
568
Journal of retailing and consumer services
429
Journal of business research : JBR
357
NBER working paper series
254
Health care management review : HCM review
249
SpringerLink / Bücher
239
The service industries journal
231
International journal of contemporary hospitality management
217
Tourism management : research, policies, practice
212
Working paper / National Bureau of Economic Research, Inc.
212
NBER Working Paper
207
Health care management science
203
The journal of services marketing
201
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
194
Journal of Services Marketing
184
Journal of hospitality marketing & management
181
Journal of health economics
180
Journal of health organization and management
176
Journal of travel and tourism marketing
174
Health economics
138
European journal of operational research : EJOR
135
Industrial marketing management : the international journal for industrial and high-tech firms
129
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
123
Cogent business & management
115
Service business
115
Krankenhausmanagement : Strategien, Konzepte, Methoden
112
Services marketing quarterly
109
European Journal of Marketing
108
International Journal of Bank Marketing
106
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
106
International journal of productivity and quality management : IJPQM
99
The European journal of health economics : HEPAC ; health economics in prevention and care
97
Tourism management perspectives : TMP
96
Management science : journal of the Institute for Operations Research and the Management Sciences
95
Journal of service research : JSR
94
Journal of service management
91
International journal of services and operations management
90
Discussion paper series / IZA
87
Journal of air transport management
87
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ECONIS (ZBW)
113
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1
Service quality gaps analysis based on Fuzzy linguistic SERVQUAL with a case study in
hospital
out-patient services
Hu, Hsiu-yuan
;
Lee, Yu-cheng
;
Yen, Tieh-min
- In:
The TQM journal : the international review of …
22
(
2010
)
5
,
pp. 499-515
Persistent link: https://www.econbiz.de/10008662634
Saved in:
2
Applying the ISO 90001 process approach and service blueprint to
hospital
management systems
Chen, Hsiang Ru
;
Cheng, Bor-wen
- In:
The TQM journal : the international review of …
24
(
2012
)
5
,
pp. 418-432
Persistent link: https://www.econbiz.de/10009620515
Saved in:
3
A five-senses perspective to quality in hospitals
Ugolini, Marta Maria
;
Rossato, Chiara
;
Baccarani, Claudio
- In:
The TQM journal : the international review of …
26
(
2014
)
3
,
pp. 284-299
Persistent link: https://www.econbiz.de/10010341264
Saved in:
4
Using an adapted approach to the Kano model to identify patient needs from various patient roles
Gustavsson, Susanne
;
Gremyr, Ida
;
Sarenmalm, Elisabeth Kenne
- In:
The TQM journal : the international review of …
28
(
2016
)
1
,
pp. 151-162
Persistent link: https://www.econbiz.de/10011534398
Saved in:
5
Interrelationships among quality enablers, service quality, patients' satisfaction and loyalty in hospitals
Sadeh, Ehsan
- In:
The TQM journal : the international review of …
29
(
2017
)
1
,
pp. 101-117
Persistent link: https://www.econbiz.de/10011648850
Saved in:
6
Servicescape navigation : a customer typology based on the wayfinding ability of Italian
hospital
visitors
Bonfanti, Angelo
;
Vigolo, Vania
;
Douglas, Jackie
; …
- In:
The TQM journal : the international review of …
29
(
2017
)
4
,
pp. 546-563
Persistent link: https://www.econbiz.de/10011762869
Saved in:
7
Hospital
effectiveness from administrative data : the Lombardy case
Lovaglio, Pietro Giorgio
- In:
The TQM journal : the international review of …
22
(
2010
)
5
,
pp. 474-486
Persistent link: https://www.econbiz.de/10008662650
Saved in:
8
Organizational culture and total quality management practices : a Sri Lankan case
Kaluarachchi, K. A. S. P.
- In:
The TQM journal : the international review of …
22
(
2010
)
1
,
pp. 41-55
Persistent link: https://www.econbiz.de/10003943605
Saved in:
9
Competitve strategic grouping for hospitals : operational and strategic perspectives on the effective implentation of quality improvement initiatives
Yasin, Mahmoud M.
;
Gomes, Carlos Francisco
;
Miller, …
- In:
The TQM journal : the international review of …
23
(
2011
)
3
,
pp. 301-312
Persistent link: https://www.econbiz.de/10009154095
Saved in:
10
Approaches for reducing medical errors and increasing patient safety : TRM, quality and 5 Qs method
Zineldin, Mosad
;
Zineldin, Jonas
;
Vasicheva, Valentina
- In:
The TQM journal : the international review of …
26
(
2014
)
1
,
pp. 63-74
Persistent link: https://www.econbiz.de/10010252107
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