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Mystery shoppers : an evaluation of their use in monitoring performance
Douglas, Jacqueline - In: The TQM journal : the international review of … 27 (2015) 6, pp. 705-715
Persistent link: https://www.econbiz.de/10011507263
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A comparison of quality satisfaction between transactional and relational customers in e-commerce
Yen, Yung-shen - In: The TQM journal : the international review of … 26 (2014) 6, pp. 577-593
Persistent link: https://www.econbiz.de/10010426601
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Customers' needs and expectations on servicescape surveillance management
Bonfanti, Angelo - In: The TQM journal : the international review of … 28 (2016) 6, pp. 887-906
Persistent link: https://www.econbiz.de/10011616669
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Does pickup service quality explain buy online pickup in-store service user's citizenship behavior? : moderating role of product categories and gender
Natarajan, Thamaraiselvan; Ramanan, Deepak V.; Jayapal, … - In: The TQM journal : the international review of … 35 (2023) 8, pp. 2547-2571
Persistent link: https://www.econbiz.de/10014458534
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Changing from a product to a process perspective for service improvements in a manufacturing company
Cronemyr, Peter; Witell, Lars - In: The TQM journal : the international review of … 22 (2010) 1, pp. 26-40
Persistent link: https://www.econbiz.de/10003943604
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Quality assurance in Canadian police services
Cukier, Wendy; Barkel, Erin; Vaughan, Tania; Gekas, George - In: The TQM journal : the international review of … 24 (2012) 4, pp. 295-309
Persistent link: https://www.econbiz.de/10009572773
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Rural small firm service quality : an exploratory study
Moyes, David - In: The TQM journal : the international review of … 24 (2012) 3, pp. 248-259
Persistent link: https://www.econbiz.de/10009554248
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Quality in the public procurement process
Rönnbäck, Åsa - In: The TQM journal : the international review of … 24 (2012) 5, pp. 447-460
Persistent link: https://www.econbiz.de/10009620511
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Applying the ISO 90001 process approach and service blueprint to hospital management systems
Chen, Hsiang Ru; Cheng, Bor-wen - In: The TQM journal : the international review of … 24 (2012) 5, pp. 418-432
Persistent link: https://www.econbiz.de/10009620515
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The interrelationship between service features, job satisfaction and customer satisfaction : evidence from the transport sector
Panttouvakis, Angelos; Bouranta, Nancy - In: The TQM journal : the international review of … 25 (2013) 2, pp. 186-201
Persistent link: https://www.econbiz.de/10009723914