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~isPartOf:"The TQM journal : the international review of organizational improvement"
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Service quality
128
Dienstleistungsqualität
126
Quality management
63
Qualitätsmanagement
63
Customer satisfaction
62
Kundenzufriedenheit
62
Beziehungsmarketing
31
Relationship marketing
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Antony, Jiju
4
Palumbo, Rocco
4
Baccarani, Claudio
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Cassia, Fabio
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Ciasullo, Maria Vincenza
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Dandis, Ala' Omar
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Fitzgerald, Gerard
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Huang, Chih-Hsuan
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Shahin, Arash
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Wu, Hsin-Hung
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Albsoul, Rania
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Alshyyab, Muhammad Ahmed
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Arif, Seema
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Bonfanti, Angelo
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Cobelli, Nicola
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Cosimato, Silvia
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Cronemyr, Peter
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Datta, Rabindranath
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Gremyr, Ida
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Ilyas, Maryam
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Li, Li
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McDermott, Olivia
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Moyes, David
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Natarajan, Thamaraiselvan
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Sony, Michael
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Ugolini, Marta Maria
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Zineldin, Mosad
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Abu Ajamieh, Maha Waleed
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Abu Bakar, Juhaida
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Adamidou, Afroditi
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Adewale, Abideen A.
1
Adinolfi, Paola
1
Agrawal, Gaurav
1
Ahmad Jusoh
1
Ahmed, Ezaz
1
Akdag, Hatice Camgöz
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The TQM journal : the international review of organizational improvement
International journal of hospitality management
439
Journal of retailing and consumer services
332
The service industries journal
297
Journal of business research : JBR
254
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
223
The journal of services marketing
210
NBER working paper series
184
Working paper / National Bureau of Economic Research, Inc.
182
Auditing : a journal of practice & theory
174
NBER Working Paper
164
International journal of contemporary hospitality management
162
Services marketing quarterly
142
Journal of hospitality marketing & management
138
Journal of air transport management
136
Journal of Services Marketing
130
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
119
International journal of productivity and quality management : IJPQM
117
International journal of quality & reliability management
115
International journal of quality and service sciences
113
Service business
109
Health care management review : HCM review
106
Cogent business & management
104
International journal of services and operations management
104
Journal of service research : JSR
103
Total quality management & business excellence
96
Discussion paper series / IZA
95
The accounting review : a publication of the American Accounting Association
95
Journal of service management
94
Quality management journal : QMJ
92
Economics of education review
83
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
79
International journal of services, economics and management
78
Managing service quality : MSQ ; an international journal
76
Journal of health economics
75
Management science : journal of the Institute for Operations Research and the Management Sciences
75
SpringerLink / Bücher
73
International journal of production economics
70
Industrial marketing management : the international journal for industrial and high-tech firms
69
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ECONIS (ZBW)
128
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1
Service quality gaps analysis based on Fuzzy linguistic SERVQUAL with a case study in hospital out-patient services
Hu, Hsiu-yuan
;
Lee, Yu-cheng
;
Yen, Tieh-min
- In:
The TQM journal : the international review of …
22
(
2010
)
5
,
pp. 499-515
Persistent link: https://www.econbiz.de/10008662634
Saved in:
2
Statistical techniques for continuous improvement : a citizen's satisfaction survey
Cappelli, Lucio
;
Guglielmetti, Roberta
;
Mattia, Giovanni
; …
- In:
The TQM journal : the international review of …
22
(
2010
)
3
,
pp. 267-284
Persistent link: https://www.econbiz.de/10003978216
Saved in:
3
Investigating the impact of service quality and customer satisfaction on customer loyalty in mobile telephony in Greece
Santouridis, Ilias
;
Trivellas, Panagiotis
- In:
The TQM journal : the international review of …
22
(
2010
)
3
,
pp. 330-343
Persistent link: https://www.econbiz.de/10003978238
Saved in:
4
Changing from a product to a process perspective for service improvements in a manufacturing company
Cronemyr, Peter
;
Witell, Lars
- In:
The TQM journal : the international review of …
22
(
2010
)
1
,
pp. 26-40
Persistent link: https://www.econbiz.de/10003943604
Saved in:
5
Holistically integrated model and strategic objectives for service business
Yang, Ching-chow
;
Yang, King Jang
;
Cheng, Lai-yu
- In:
The TQM journal : the international review of …
22
(
2010
)
1
,
pp. 72-88
Persistent link: https://www.econbiz.de/10003943608
Saved in:
6
Improvements of public library service quality : perspective of libraries and study centres
Hallberg, Anette
;
Sipos-Zackrisson, Katarina
- In:
The TQM journal : the international review of …
22
(
2010
)
1
,
pp. 89-100
Persistent link: https://www.econbiz.de/10003943631
Saved in:
7
Quality assurance in Canadian police services
Cukier, Wendy
;
Barkel, Erin
;
Vaughan, Tania
;
Gekas, George
- In:
The TQM journal : the international review of …
24
(
2012
)
4
,
pp. 295-309
Persistent link: https://www.econbiz.de/10009572773
Saved in:
8
Rural small firm service quality : an exploratory study
Moyes, David
- In:
The TQM journal : the international review of …
24
(
2012
)
3
,
pp. 248-259
Persistent link: https://www.econbiz.de/10009554248
Saved in:
9
Strategic positioning and quality determinants in banking service
Akdag, Hatice Camgöz
;
Zineldin, Mosad
- In:
The TQM journal : the international review of …
23
(
2011
)
4
,
pp. 446-457
Persistent link: https://www.econbiz.de/10009247530
Saved in:
10
Leadership, empowerment and customer satisfaction in teaching institutions : case study of a Pakistani University
Arif, Seema
;
Ilyas, Maryam
- In:
The TQM journal : the international review of …
23
(
2011
)
4
,
pp. 388-402
Persistent link: https://www.econbiz.de/10009247544
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