//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"The TQM journal : the international review of organizational improvement"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Business Orientation of Indian...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Customer satisfaction
86
Kundenzufriedenheit
85
Dienstleistungsqualität
68
Service quality
68
Beziehungsmarketing
48
Relationship marketing
48
Quality management
33
Qualitätsmanagement
33
Consumer behaviour
32
Konsumentenverhalten
32
Customer loyalty
11
Customer service
10
Kundenservice
10
Higher education institution
9
Hochschule
9
Customer value
8
Kundenwert
8
Gesundheitsversorgung
7
Gesundheitswesen
7
Health care
7
Health care system
7
Hospital
7
Krankenhaus
7
Viral marketing
7
Virales Marketing
7
India
6
Indien
6
Italien
6
Italy
6
Measurement
6
Messung
6
Students
6
Studierende
6
Betriebliche Wertschöpfung
5
Confidence
5
E-commerce
5
Electronic Commerce
5
Gastronomie
5
Restaurant industry
5
Satisfaction
5
more ...
less ...
Online availability
All
Undetermined
52
Free
8
Type of publication
All
Article
99
Type of publication (narrower categories)
All
Article in journal
99
Aufsatz in Zeitschrift
99
Conference paper
8
Konferenzbeitrag
8
Case study
1
Fallstudie
1
Mehrbändiges Werk
1
Multi-volume publication
1
more ...
less ...
Language
All
English
99
Author
All
Dandis, Ala' Omar
4
Baccarani, Claudio
3
Cassia, Fabio
3
Shahin, Arash
3
Vigolo, Vania
3
Al Haj Eid, Mohammad Badi’
2
Bonfanti, Angelo
2
Datta, Rabindranath
2
Dini, Mauro
2
Gremyr, Ida
2
Gupta, Sumana
2
Kristensen, Kai
2
Lilja, Johan
2
Natarajan, Thamaraiselvan
2
Ni, Arnt Kyawt
2
Pencarelli, Tonino
2
Sahney, Sangeeta
2
Samsa, Çağlar
2
Ugolini, Marta Maria
2
Abosag, Ibrahim
1
Abu Bakar, Juhaida
1
Abu Siam, Yousef Ibrahim
1
Agrawal, Gaurav
1
Ahmad Jusoh
1
Ahmad, Zeshan
1
Ahmed, Ezaz
1
Ai, The Jin
1
Ajmal, Mian M.
1
Akdag, Hatice Camgöz
1
Al Asheq, Ahmed
1
Alagiriswamy, Ravikumar
1
Albadry, Omaima Munawar
1
Alexander Joseph Ibnu Wibowo
1
Alhamzah F. Abbas
1
Alsharif, Ahmed H.
1
Amelia, Novi
1
Antony, Jiju
1
Aquilani, Barbara
1
Arif, Imtiaz
1
Arif, Seema
1
more ...
less ...
Published in...
All
The TQM journal : the international review of organizational improvement
Journal of business research : JBR
844
Journal of retailing and consumer services
750
International journal of hospitality management
510
Industrial marketing management : the international journal for industrial and high-tech firms
461
The journal of services marketing
310
European Journal of Marketing
309
SpringerLink / Bücher
300
The service industries journal
300
Journal of Services Marketing
285
Tourism management : research, policies, practice
229
Journal of travel and tourism marketing
225
Journal of strategic marketing
220
The journal of business & industrial marketing
216
Journal of the Academy of Marketing Science
213
International journal of contemporary hospitality management
208
Journal of hospitality marketing & management
207
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
205
Journal of Business & Industrial Marketing
191
International Journal of Bank Marketing
185
Cogent business & management
165
International journal of electronic customer relationship management : IJECRM
162
Journal of service research : JSR
161
Journal of marketing
156
Asia Pacific journal of marketing and logistics
155
Services marketing quarterly
152
Psychology & marketing
151
Journal of retailing
139
Journal of service management
137
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
137
Marketing Intelligence & Planning
135
European journal of marketing : EJM
134
Marketing intelligence & planning
128
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
125
Service business
123
The international journal of bank marketing : IJBM
119
The journal of brand management : an international journal
117
The journal of product & brand management
117
Journal of marketing management : MM
114
Gabler Edition Wissenschaft
110
Journal of Consumer Marketing
107
more ...
less ...
Source
All
ECONIS (ZBW)
99
Showing
1
-
10
of
99
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Investigating the impact of service quality and customer satisfaction on customer loyalty in mobile telephony in Greece
Santouridis, Ilias
;
Trivellas, Panagiotis
- In:
The TQM journal : the international review of …
22
(
2010
)
3
,
pp. 330-343
Persistent link: https://www.econbiz.de/10003978238
Saved in:
2
Holistically integrated model and strategic objectives for service business
Yang, Ching-chow
;
Yang, King Jang
;
Cheng, Lai-yu
- In:
The TQM journal : the international review of …
22
(
2010
)
1
,
pp. 72-88
Persistent link: https://www.econbiz.de/10003943608
Saved in:
3
The impact of the recent banking crisis on customer loyalty in the banking sector : developing versus developed countries
Skowron, Lukasz
;
Kristensen, Kai
- In:
The TQM journal : the international review of …
24
(
2012
)
6
,
pp. 480-497
Persistent link: https://www.econbiz.de/10009664390
Saved in:
4
The influence of airline service quality on passenger satisfaction and loyalty : the case of Uganda airline industry
Nambukasa, Juliet
- In:
The TQM journal : the international review of …
25
(
2013
)
5
,
pp. 520-532
Persistent link: https://www.econbiz.de/10010126410
Saved in:
5
Determinants of customer loyalty in Kenya : does corporate image play a moderating role?
Tarus, Daniel Kipkirong
;
Rabach, Nicholas
- In:
The TQM journal : the international review of …
25
(
2013
)
5
,
pp. 473-491
Persistent link: https://www.econbiz.de/10010126435
Saved in:
6
SMEs' switching behavior in the natural gas market
Vigolo, Vania
;
Cassia, Fabio
- In:
The TQM journal : the international review of …
26
(
2014
)
3
,
pp. 300-307
Persistent link: https://www.econbiz.de/10010341262
Saved in:
7
Is the NPS a trustworth performace measure?
Kristensen, Kai
;
Eskildsen, Jacob
- In:
The TQM journal : the international review of …
26
(
2014
)
2
,
pp. 202-214
Persistent link: https://www.econbiz.de/10010253368
Saved in:
8
Customer perceived service quality and loyalty in Islamic banks : a collectivist cultural perspective
Kashif, Muhammad
;
Rehman, Mohsin Abdur
;
Pilelienė, Lina
- In:
The TQM journal : the international review of …
28
(
2016
)
1
,
pp. 62-78
Persistent link: https://www.econbiz.de/10011534353
Saved in:
9
Testing the three Rs model of service quality
Moyes, David
;
Cano-Kourouklis, Michele
;
Scott, Joan
- In:
The TQM journal : the international review of …
28
(
2016
)
3
,
pp. 455-466
Persistent link: https://www.econbiz.de/10011508277
Saved in:
10
Designing for the satisfaction of high-level needs : introducing the ideation need mapping (INM)
Stenmark, Petter
;
Lilja, Johan
- In:
The TQM journal : the international review of …
26
(
2014
)
6
,
pp. 639-649
Persistent link: https://www.econbiz.de/10010426580
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->