Narrow search
Showing 1 - 10 of 141
Cover Image
An ANP based selective assembly approach incorporating Taguchi's quality loss function to improve quality of placements in technical institutions
Upadhayay, Lalit; Vrat, Prem - In: The TQM journal : the international review of … 28 (2016) 1, pp. 112-131
Persistent link: https://www.econbiz.de/10011534383
Cover Image
The European standards and guidelines for internal quality assurance : an integrative approach to quality management in higher education?
Manatos, Maria J.; Sarrico, Cláudia S.; Rosa, Maria … - In: The TQM journal : the international review of … 29 (2017) 2, pp. 342-356
Persistent link: https://www.econbiz.de/10011643384
Cover Image
Considering pollution in the higher education (HE) service ecosystem : the role of students' evaluation surveys
Díaz-Méndez, Montserrat; Saren, Michael; Gummesson, Evert - In: The TQM journal : the international review of … 29 (2017) 6, pp. 767-782
Persistent link: https://www.econbiz.de/10011804558
Cover Image
Total Quality Management in higher education : a literature review on barriers, customers and accreditation
Jasti, Naga Vamsi Krishna; Venkateswaran, V.; Kota, Srinivas - In: The TQM journal : the international review of … 34 (2022) 5, pp. 1250-1272
Persistent link: https://www.econbiz.de/10013537688
Cover Image
The effect of multidimensional service quality on word of mouth in university on-campus healthcare centers
Dandis, Ala' Omar; Jarrad, Amr Anwar; Joudeh, Jamal M M; … - In: The TQM journal : the international review of … 34 (2022) 4, pp. 701-727
Persistent link: https://www.econbiz.de/10013342923
Cover Image
Leadership, empowerment and customer satisfaction in teaching institutions : case study of a Pakistani University
Arif, Seema; Ilyas, Maryam - In: The TQM journal : the international review of … 23 (2011) 4, pp. 388-402
Persistent link: https://www.econbiz.de/10009247544
Cover Image
Evaluating the outcomes of service ecosystems : the interplay between ecosystem well-being and customer well-being
Baccarani, Claudio; Cassia, Fabio - In: The TQM journal : the international review of … 29 (2017) 6, pp. 834-846
Persistent link: https://www.econbiz.de/10011804576
Cover Image
Increasing the willingness to stay : a novel and comprehensive member satisfaction index (MSI) model tested in a leading German tennis club
Kölbl, Kathrin; Blank, Cornelia; Schobersberger, Wolfgang - In: The TQM journal : the international review of … 36 (2024) 5, pp. 1369-1395
Persistent link: https://www.econbiz.de/10014548987
Cover Image
Understanding the process of patient empowerment and their well-being in the context of outpatient services
Marimuthu, Malliga; Taghizadeh, Seyedeh Khadijeh; … - In: The TQM journal : the international review of … 34 (2022) 6, pp. 1713-1731
Persistent link: https://www.econbiz.de/10014320933
Cover Image
Passengers' service perceptions emerging from user-generated content during the pandemic : the case of leading low-cost carriers
Saydam, Mehmet Bahri; Olorunsola, Victor Oluwafemi; … - In: The TQM journal : the international review of … 35 (2023) 7, pp. 1960-1979
Persistent link: https://www.econbiz.de/10014380892