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The influence of airline service quality on passenger satisfaction and loyalty : the case of Uganda airline industry
Nambukasa, Juliet - In: The TQM journal : the international review of … 25 (2013) 5, pp. 520-532
Persistent link: https://www.econbiz.de/10010126410
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The mediating role of passenger satisfaction on the relationship between service quality and behavioral intentions of low-cost carriers
Lin, Hsiu-Fen - In: The TQM journal : the international review of … 34 (2022) 6, pp. 1691-1712
Persistent link: https://www.econbiz.de/10014320929
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Strategic positioning and quality determinants in banking service
Akdag, Hatice Camgöz; Zineldin, Mosad - In: The TQM journal : the international review of … 23 (2011) 4, pp. 446-457
Persistent link: https://www.econbiz.de/10009247530
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Investigating e-banking service quality in one of Egypt's banks : a stakeholder analysis
Hussien, Miran Ismail; Aziz, Rasha Abd El - In: The TQM journal : the international review of … 25 (2013) 5, pp. 557-576
Persistent link: https://www.econbiz.de/10010126400
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Customer perceived service quality and loyalty in Islamic banks : a collectivist cultural perspective
Kashif, Muhammad; Rehman, Mohsin Abdur; Pilelienė, Lina - In: The TQM journal : the international review of … 28 (2016) 1, pp. 62-78
Persistent link: https://www.econbiz.de/10011534353
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Developing House of Quality by integrating top roof and side roof matrices and service TRIZ with a case study in banking services
Shahin, Arash; Iraj, Elham Bagheri; Shahrestani, … - In: The TQM journal : the international review of … 28 (2016) 4, pp. 597-612
Persistent link: https://www.econbiz.de/10011584562
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Measuring Internet banking service quality : an empirical evidence
Mir, Rouf Ahmad; Rameez, Raja; Tahir, Nida - In: The TQM journal : the international review of … 35 (2023) 2, pp. 492-518
Persistent link: https://www.econbiz.de/10014321221
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Service quality gaps analysis based on Fuzzy linguistic SERVQUAL with a case study in hospital out-patient services
Hu, Hsiu-yuan; Lee, Yu-cheng; Yen, Tieh-min - In: The TQM journal : the international review of … 22 (2010) 5, pp. 499-515
Persistent link: https://www.econbiz.de/10008662634
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Statistical techniques for continuous improvement : a citizen's satisfaction survey
Cappelli, Lucio; Guglielmetti, Roberta; Mattia, Giovanni; … - In: The TQM journal : the international review of … 22 (2010) 3, pp. 267-284
Persistent link: https://www.econbiz.de/10003978216
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Investigating the impact of service quality and customer satisfaction on customer loyalty in mobile telephony in Greece
Santouridis, Ilias; Trivellas, Panagiotis - In: The TQM journal : the international review of … 22 (2010) 3, pp. 330-343
Persistent link: https://www.econbiz.de/10003978238