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~isPartOf:"The TQM journal : the international review of organizational improvement"
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Service quality
128
Dienstleistungsqualität
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Antony, Jiju
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The TQM journal : the international review of organizational improvement
Auditing : a journal of practice & theory
449
International journal of hospitality management
421
Journal of retailing and consumer services
335
The service industries journal
320
Journal of business research : JBR
296
NBER working paper series
269
Working paper / National Bureau of Economic Research, Inc.
269
Managerial auditing journal
267
The accounting review : a publication of the American Accounting Association
242
NBER Working Paper
230
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
230
International journal of auditing : IJA
220
The journal of services marketing
211
Accounting horizons : a quarterly publication of the American Accounting Association
197
Cogent business & management
177
International journal of contemporary hospitality management
166
Journal of air transport management
156
WPg : Kompetenz schafft Vertrauen
149
Services marketing quarterly
143
Journal of hospitality marketing & management
138
Journal of accounting and public policy
136
International journal of economics and financial issues : IJEFI
132
Journal of Services Marketing
132
Tourism management : research, policies, practice
125
Accounting, organizations and society : an international journal devoted to the behavioural, organizational and social aspects of accounting
122
Journal of travel and tourism marketing
122
International journal of productivity and quality management : IJPQM
120
International journal of economics and finance
119
International journal of quality & reliability management
115
Discussion paper series / IZA
114
International journal of quality and service sciences
113
SpringerLink / Bücher
113
Service business
110
International journal of services and operations management
109
Health care management review : HCM review
105
Journal of service research : JSR
105
Management science : journal of the Institute for Operations Research and the Management Sciences
103
Applied economics
101
Journal of business ethics : JOBE
101
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ECONIS (ZBW)
132
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1
QMS external quality auditors' education framework : findings from an iterative Delphi study
Wahid, Roslina Ab
;
Grigg, Nigel Peter
- In:
The TQM journal : the international review of …
34
(
2022
)
5
,
pp. 1320-1340
Persistent link: https://www.econbiz.de/10013537691
Saved in:
2
What contributes to auditee satisfaction in external ISO 9001 audits?
Lenning, Jan
;
Gremyr, Ida
;
Raharjo, Hendry
- In:
The TQM journal : the international review of …
34
(
2022
)
6
,
pp. 1877-1895
Persistent link: https://www.econbiz.de/10014320957
Saved in:
3
Management systems audit in the annex SL context
Roncea, Cristinel
- In:
The TQM journal : the international review of …
28
(
2016
)
5
,
pp. 786-796
Persistent link: https://www.econbiz.de/10011610911
Saved in:
4
The relationship between different types of leadership, client's identity, and self-confidence and auditors' impartiality
Salehi, Mahdi
;
Ghaderi, Alireza
;
Hashemisima, Habibe
; …
- In:
The TQM journal : the international review of …
34
(
2022
)
6
,
pp. 2030-2055
Persistent link: https://www.econbiz.de/10014320987
Saved in:
5
The impact of Covid-19 on organisational commitment with mediating role of satisfaction among the Iraqi auditors
Dashtbayaz, Mahmoud Lari
;
Salehi, Mahdi
;
Mozan, Sadeq
- In:
The TQM journal : the international review of …
35
(
2023
)
7
,
pp. 1743-1760
Persistent link: https://www.econbiz.de/10014380876
Saved in:
6
Service quality gaps analysis based on Fuzzy linguistic SERVQUAL with a case study in hospital out-patient services
Hu, Hsiu-yuan
;
Lee, Yu-cheng
;
Yen, Tieh-min
- In:
The TQM journal : the international review of …
22
(
2010
)
5
,
pp. 499-515
Persistent link: https://www.econbiz.de/10008662634
Saved in:
7
Statistical techniques for continuous improvement : a citizen's satisfaction survey
Cappelli, Lucio
;
Guglielmetti, Roberta
;
Mattia, Giovanni
; …
- In:
The TQM journal : the international review of …
22
(
2010
)
3
,
pp. 267-284
Persistent link: https://www.econbiz.de/10003978216
Saved in:
8
Investigating the impact of service quality and customer satisfaction on customer loyalty in mobile telephony in Greece
Santouridis, Ilias
;
Trivellas, Panagiotis
- In:
The TQM journal : the international review of …
22
(
2010
)
3
,
pp. 330-343
Persistent link: https://www.econbiz.de/10003978238
Saved in:
9
Changing from a product to a process perspective for service improvements in a manufacturing company
Cronemyr, Peter
;
Witell, Lars
- In:
The TQM journal : the international review of …
22
(
2010
)
1
,
pp. 26-40
Persistent link: https://www.econbiz.de/10003943604
Saved in:
10
Holistically integrated model and strategic objectives for service business
Yang, Ching-chow
;
Yang, King Jang
;
Cheng, Lai-yu
- In:
The TQM journal : the international review of …
22
(
2010
)
1
,
pp. 72-88
Persistent link: https://www.econbiz.de/10003943608
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