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~isPartOf:"The international journal of bank marketing : IJBM"
~subject:"E-commerce"
~subject:"Service quality"
~subject:"Supplier relationship management"
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E-commerce
Service quality
Supplier relationship management
Beziehungsmarketing
85
Relationship marketing
85
Customer satisfaction
66
Kundenzufriedenheit
66
Consumer behaviour
54
Konsumentenverhalten
54
Bank
50
Dienstleistungsqualität
46
Personal banking
28
Privatkundengeschäft
28
Electronic Banking
20
Electronic banking
20
India
18
Indien
18
Bankgeschäft
14
Banking services
14
Confidence
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Financial services
13
Finanzdienstleistung
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Vertrauen
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Banking
11
Customer loyalty
11
Trust
10
Banks
9
Brand management
9
Loyalty
9
Markenführung
9
Satisfaction
9
Customers
8
Lieferantenmanagement
8
Brand image
7
Markenimage
7
Mobile banking
7
Banking industry
6
Corporate Social Responsibility
6
Corporate social responsibility
6
Customer value
6
Emotion
6
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English
51
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Brun, Isabelle
2
Choudhury, Koushiki
2
Kaura, Vinita
2
Ladeira, Wagner Junior
2
Rajaobelina, Lova
2
Sampaio, Cláudio Hoffmann
2
Santini, Fernando de Oliveira
2
Adewoye, Oyerinde J.
1
Al-Hawari, Mohd Ahmad
1
Al-jazzazi, Akram
1
Amin, Muslim
1
Araujo, Clecio Falcao
1
Arcand, Manon
1
Ayo, Charles K.
1
Babakus, Emin
1
Bak, Randall
1
Bandyopadhyay, Nirmalya
1
Bang, Nguyen
1
Bapat, Dhananjay
1
Batra, Dharminder Kumar
1
Bhat, Suhail Ahmad
1
Brannan, Ross
1
Buonamassa, Daniela
1
Chikazhe, Lovemore
1
Clemes, Michael D.
1
Dahlstrom, Robert
1
Darzi, Mushtag Ahmad
1
Dauda, Samson Yusuf
1
De Meyer-Heydenrych, Christine F.
1
Eser, Zeliha
1
Esterik-Plasmeijer, Pauline W. J. van
1
Eweoya, Ibukun O.
1
Fatima, Tasneem
1
Ferguson, David
1
Gan, Christopher
1
Ganguli, Shirshendu
1
Gera, Rajat
1
Geretto, Enrico Fioravante
1
Girard, Tulay
1
Gorgoglione, Michele
1
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The international journal of bank marketing : IJBM
Journal of retailing and consumer services
331
Journal of business research : JBR
323
Industrial marketing management : the international journal for industrial and high-tech firms
292
International journal of hospitality management
258
The journal of services marketing
173
The service industries journal
164
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
143
The journal of business & industrial marketing
140
Journal of hospitality marketing & management
115
International journal of contemporary hospitality management
114
Journal of travel and tourism marketing
110
Services marketing quarterly
107
Service business
89
SpringerLink / Bücher
81
Tourism management : research, policies, practice
80
Journal of air transport management
77
Journal of service research : JSR
77
The TQM journal : the international review of organizational improvement
76
Cogent business & management
75
Asia Pacific journal of marketing and logistics
70
Technological forecasting & social change : an international journal
67
International journal of services and operations management
66
Journal of the Academy of Marketing Science
66
International journal of electronic customer relationship management : IJECRM
65
International journal of quality and service sciences
65
Journal of strategic marketing
63
Journal of service management
62
Total quality management & business excellence
62
International journal of quality & reliability management
59
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
58
International journal of electronic marketing and retailing : IJEMR
57
International journal of business information systems : IJBIS
56
International journal of productivity and quality management : IJPQM
54
International journal of services, economics and management
52
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
52
Managing service quality : MSQ ; an international journal
50
Electronic commerce research
49
Journal of business-to-business marketing
49
Journal of marketing
49
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ECONIS (ZBW)
51
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1
Customer personality and relationship satisfaction : empirical evidence from Indian banking sector
Mishra, Vishal
;
Vaithianathan, Sridhar
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
2
,
pp. 122-142
Persistent link: https://www.econbiz.de/10011326063
Saved in:
2
How the personality of retail bank customers interferes with the relationship between service quality and loyalty
Al-Hawari, Mohd Ahmad
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
1
,
pp. 41-57
Persistent link: https://www.econbiz.de/10010530075
Saved in:
3
Are you providing the "right" customer experience? : the case of Banca Popolare di Bari
Klaus, Philipp
;
Gorgoglione, Michele
;
Buonamassa, Daniela
; …
- In:
The international journal of bank marketing : IJBM
31
(
2013
)
7
,
pp. 506-528
Persistent link: https://www.econbiz.de/10010200806
Saved in:
4
Corporate social responsibility and service innovation on customer loyalty : an empirical investigation in wealth management services
Yeh, Ying-Pin
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
6
,
pp. 823-839
Persistent link: https://www.econbiz.de/10011456319
Saved in:
5
Emotional brand attachment : a factor in customer-bank relationships
Levy, Shalom
;
Hino, Hayiel
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
2
,
pp. 136-150
Persistent link: https://www.econbiz.de/10011486706
Saved in:
6
What keeps mobile banking customers loyal?
Thakur, Rakhi
- In:
The international journal of bank marketing : IJBM
32
(
2014
)
7
,
pp. 628-646
Persistent link: https://www.econbiz.de/10010423923
Saved in:
7
Service quality, service convenience, price and fairness, customer loyalty, and the mediating role of customer satisfaction
Kaura, Vinita
;
Prasad, Ch. S. Durga
;
Sharma, Sourabh
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
4
,
pp. 404-422
Persistent link: https://www.econbiz.de/10011384249
Saved in:
8
Customer responses to CSR in the Pakistani banking industry
Khan, Zia
;
Ferguson, David
;
Pérez, Andrea
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
4
,
pp. 471-493
Persistent link: https://www.econbiz.de/10011384253
Saved in:
9
Internet banking service quality and its implication on e-customer satisfaction and e-customer loyalty
Amin, Muslim
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
3
,
pp. 280-306
Persistent link: https://www.econbiz.de/10011593721
Saved in:
10
Customer relationship management : an approach to competitive advantage in the banking sector by exploring the mediational role of loyalty
Bhat, Suhail Ahmad
;
Darzi, Mushtag Ahmad
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
3
,
pp. 388-410
Persistent link: https://www.econbiz.de/10011593782
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