Narrow search
Showing 1 - 10 of 51
Cover Image
Customer personality and relationship satisfaction : empirical evidence from Indian banking sector
Mishra, Vishal; Vaithianathan, Sridhar - In: The international journal of bank marketing : IJBM 33 (2015) 2, pp. 122-142
Persistent link: https://www.econbiz.de/10011326063
Cover Image
How the personality of retail bank customers interferes with the relationship between service quality and loyalty
Al-Hawari, Mohd Ahmad - In: The international journal of bank marketing : IJBM 33 (2015) 1, pp. 41-57
Persistent link: https://www.econbiz.de/10010530075
Cover Image
Are you providing the "right" customer experience? : the case of Banca Popolare di Bari
Klaus, Philipp; Gorgoglione, Michele; Buonamassa, Daniela; … - In: The international journal of bank marketing : IJBM 31 (2013) 7, pp. 506-528
Persistent link: https://www.econbiz.de/10010200806
Cover Image
Corporate social responsibility and service innovation on customer loyalty : an empirical investigation in wealth management services
Yeh, Ying-Pin - In: The international journal of bank marketing : IJBM 33 (2015) 6, pp. 823-839
Persistent link: https://www.econbiz.de/10011456319
Cover Image
Emotional brand attachment : a factor in customer-bank relationships
Levy, Shalom; Hino, Hayiel - In: The international journal of bank marketing : IJBM 34 (2016) 2, pp. 136-150
Persistent link: https://www.econbiz.de/10011486706
Cover Image
What keeps mobile banking customers loyal?
Thakur, Rakhi - In: The international journal of bank marketing : IJBM 32 (2014) 7, pp. 628-646
Persistent link: https://www.econbiz.de/10010423923
Cover Image
Service quality, service convenience, price and fairness, customer loyalty, and the mediating role of customer satisfaction
Kaura, Vinita; Prasad, Ch. S. Durga; Sharma, Sourabh - In: The international journal of bank marketing : IJBM 33 (2015) 4, pp. 404-422
Persistent link: https://www.econbiz.de/10011384249
Cover Image
Customer responses to CSR in the Pakistani banking industry
Khan, Zia; Ferguson, David; Pérez, Andrea - In: The international journal of bank marketing : IJBM 33 (2015) 4, pp. 471-493
Persistent link: https://www.econbiz.de/10011384253
Cover Image
Internet banking service quality and its implication on e-customer satisfaction and e-customer loyalty
Amin, Muslim - In: The international journal of bank marketing : IJBM 34 (2016) 3, pp. 280-306
Persistent link: https://www.econbiz.de/10011593721
Cover Image
Customer relationship management : an approach to competitive advantage in the banking sector by exploring the mediational role of loyalty
Bhat, Suhail Ahmad; Darzi, Mushtag Ahmad - In: The international journal of bank marketing : IJBM 34 (2016) 3, pp. 388-410
Persistent link: https://www.econbiz.de/10011593782