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Emotional brand attachment : a factor in customer-bank relationships
Levy, Shalom; Hino, Hayiel - In: The international journal of bank marketing : IJBM 34 (2016) 2, pp. 136-150
Persistent link: https://www.econbiz.de/10011486706
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Value co-destruction between customers and frontline employees : a social system perspective
Kashif, Muhammad; Zarkada, Anna - In: The international journal of bank marketing : IJBM 33 (2015) 6, pp. 672-691
Persistent link: https://www.econbiz.de/10011456298
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The effects of empathy and listening of salespeople on relationship quality in the retail banking industry : the moderating role of felt stress
Itani, Omar S.; Inyang, Aniefre Eddie - In: The international journal of bank marketing : IJBM 33 (2015) 6, pp. 692-716
Persistent link: https://www.econbiz.de/10011456301
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Corporate social responsibility and service innovation on customer loyalty : an empirical investigation in wealth management services
Yeh, Ying-Pin - In: The international journal of bank marketing : IJBM 33 (2015) 6, pp. 823-839
Persistent link: https://www.econbiz.de/10011456319
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Banking system trust, bank trust, and bank loyalty
Esterik-Plasmeijer, Pauline W. J. van; Raaij, Willem … - In: The international journal of bank marketing : IJBM 35 (2017) 1, pp. 97-111
Persistent link: https://www.econbiz.de/10011617852
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Personal traits and customer responses to CSR perceptions in the banking sector
Pérez, Andrea; Rodríguez del Bosque, Ignacio A. - In: The international journal of bank marketing : IJBM 35 (2017) 1, pp. 128-146
Persistent link: https://www.econbiz.de/10011617865
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Customer value proposition, corporate transformation and growth in Caribbean financial firms
Smith, Trevor Alexander - In: The international journal of bank marketing : IJBM 34 (2016) 6, pp. 885-903
Persistent link: https://www.econbiz.de/10011618696
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Perceived customer participation and work engagement : the path through emotional labor
Yoo, Jaewon - In: The international journal of bank marketing : IJBM 34 (2016) 7, pp. 1009-1024
Persistent link: https://www.econbiz.de/10011618710
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The role of customer brand engagement and brand experience in online banking
Khan, Imran; Rahman, Zillur; Fatma, Mobin - In: The international journal of bank marketing : IJBM 34 (2016) 7, pp. 1025-1041
Persistent link: https://www.econbiz.de/10011618717
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The stakeholder management theory of CSR : a multidimensional approach in understanding customer identification and satisfaction
Pérez, Andrea; Rodríguez del Bosque, Ignacio A. - In: The international journal of bank marketing : IJBM 34 (2016) 5, pp. 731-751
Persistent link: https://www.econbiz.de/10011606427