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A multiple group analysis of the training transfer model : exploring the differences between high and low performers in a Korean insurance company
Lee, Chan; Lee, Hyuneung; Lee, Jaeeun; Park, Jongsun - In: The international journal of human resource management 25 (2014) 20, pp. 2837-2857
Persistent link: https://www.econbiz.de/10010416139
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Unit-level linkages between employee commitment to the organization, customer service delivery and customer satisfaction
Conway, Neil; Briner, Rob B. - In: The international journal of human resource management 26 (2015) 16, pp. 2039-2061
Persistent link: https://www.econbiz.de/10011337704
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Firm size and the effectiveness of training for customer service
Lee, Gregory John - In: The international journal of human resource management 23 (2012) 12, pp. 2597-2613
Persistent link: https://www.econbiz.de/10009552573
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The relationship between perceived training and development and employee retention : the mediating role of work attitudes
Fletcher, Luke; Alfes, Kerstin; Robinson, Dilys - In: The international journal of human resource management 29 (2018) 18, pp. 2701-2728
Persistent link: https://www.econbiz.de/10011951011
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The relationship between newcomers’ emotional labor and service performance : the moderating roles of service training and mentoring functions
Chi, Nai-Wen; Wang, I-An - In: The international journal of human resource management 29 (2018) 19, pp. 2729-2757
Persistent link: https://www.econbiz.de/10012031383
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The influences of internal service quality and job standardization on job satisfaction with supports as mediators : flight attendants at branch workplace
Jiang, Chunfang; Wu, Kuo-ping - In: The international journal of human resource management 25 (2014) 19, pp. 2644-2666
Persistent link: https://www.econbiz.de/10010416159
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An integrative model for competency development in organizations : the Flemish case
De Vos, Ans; De Hauw, Sara; Willemse, Ine - In: The international journal of human resource management 26 (2015) 20, pp. 2543-2568
Persistent link: https://www.econbiz.de/10011413244
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Training investment and organizational outcomes : a moderated mediation model of employee outcomes and strategic orientation of the HR function
Choi, Myungweon; Yoon, Hea Jun - In: The international journal of human resource management 26 (2015) 20, pp. 2632-2651
Persistent link: https://www.econbiz.de/10011413943
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Volunteer role mastery and commitment : can HRM make a difference?
Saksida, Tina; Alfes, Kerstin; Shantz, Amanda - In: The international journal of human resource management 28 (2017) 14, pp. 2062-2084
Persistent link: https://www.econbiz.de/10011747624
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Exploring the relationship between union learning respresentatives and employer-provided training in Britain
Bacon, Nicolas; Hoque, Kim - In: The international journal of human resource management 21 (2010) 4/6, pp. 720-741
Persistent link: https://www.econbiz.de/10003992304