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Online retail experience and customer satisfaction : the mediating role of last mile delivery
Vakulenko, Yulia; Shams, Poja; Hellström, Daniel; … - In: The international review of retail, distribution and … 29 (2019) 3, pp. 306-320
Persistent link: https://www.econbiz.de/10012209282
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Can the label "member" in a loyalty program context boost customer satisfaction?
Söderlund, Magnus - In: The international review of retail, distribution and … 29 (2019) 3, pp. 340-357
Persistent link: https://www.econbiz.de/10012209287
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Role of e-service quality, brand commitment and e-WOM trust on e-WOM intentions of millennials
Jain, Manu; Dixit, Saumya; Shukla, Amit - In: The international review of retail, distribution and … 33 (2023) 1, pp. 23-43
Persistent link: https://www.econbiz.de/10014226377
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Drivers of customer behavioral intentions and the relationship with service quality in specific industry contexts
Veloso, Cláudia Miranda; Sousa, Bruno - In: The international review of retail, distribution and … 32 (2022) 1, pp. 43-58
Persistent link: https://www.econbiz.de/10012873358
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Customer perceived value, satisfaction, and loyalty : the role of willingness to share information
Leppäniemi, Matti; Karjaluoto, Heikki; Saarijärvi, Hannu - In: The international review of retail, distribution and … 27 (2017) 2, pp. 164-188
Persistent link: https://www.econbiz.de/10011704061
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Disparate satisfaction scores? Consider your customer's country-of-origin : a case study
Seger-Guttmann, Tali; Vilnai-Yavetz, Iris; Rosenbaum, … - In: The international review of retail, distribution and … 27 (2017) 2, pp. 189-206
Persistent link: https://www.econbiz.de/10011704063
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How store attributes impact shoppers' loyalty : do different national cultures follow the same loyalty building process?
Grosso, Monica; Castaldo, Sandro - In: The international review of retail, distribution and … 25 (2015) 5, pp. 503-515
Persistent link: https://www.econbiz.de/10011534155
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Affective commitment and customer loyalty in crowdsourcing : antecedents, interdependencies, and practical implications
Schulten, Matthias Bernhard; Schaefer, Fabian - In: The international review of retail, distribution and … 25 (2015) 5, pp. 516-528
Persistent link: https://www.econbiz.de/10011534176
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Customer satisfaction and loyalty in the Kuwaiti retail services market : why are satisfied buyers not always loyal buyers?
Pleshko, Larry P.; Heiens, Richard A. - In: The international review of retail, distribution and … 25 (2015) 1, pp. 55-71
Persistent link: https://www.econbiz.de/10010502834
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An exploration of consumers' experiences in physical stores : comparing consumers' and retailers' perspectives in past and present time
Bäckström, Kristina; Johansson, Ulf - In: The international review of retail, distribution and … 27 (2017) 3, pp. 241-259
Persistent link: https://www.econbiz.de/10011741612