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Service quality and satisfaction in business-to-business services
Spreng, Richard A.; Shi, Linda Hui; Page, Thomas J. - In: The journal of business & industrial marketing 24 (2009) 8, pp. 537-548
Persistent link: https://www.econbiz.de/10009525702
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Evaluating supply chain relationship quality, organisational resources, technological innovation and enterprise performance in the pal oil processing sector in Asia
Tan, Yew Chong; Ndubisi, Nelson Oly; Jack, Sarah - In: The journal of business & industrial marketing 29 (2014) 6, pp. 487-498
Persistent link: https://www.econbiz.de/10010413165
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Managing strategic supplier relationships : antecedents and outcomes
Jack, Eric P.; Powers, Thomas L. - In: The journal of business & industrial marketing 30 (2015) 2, pp. 129-138
Persistent link: https://www.econbiz.de/10010532115
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Does service modularity enhance new service development performance in supply chains : an empirical study
Osman, Osman Mohamed Ali; Jian, Zhaoquan - In: The journal of business & industrial marketing 38 (2023) 12, pp. 2772-2792
Persistent link: https://www.econbiz.de/10014472618
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RELQUAL's impact on satisfaction in Norwegian business relationships
Mysen, Tore; Svensson, Göran - In: The journal of business & industrial marketing 25 (2010) 1/2, pp. 119-131
Persistent link: https://www.econbiz.de/10003943151
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QFD-based modular logistics service design
Lin, Yong; Pekkarinen, Saara - In: The journal of business & industrial marketing 26 (2011) 5, pp. 344-356
Persistent link: https://www.econbiz.de/10009272400
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The impact of service encounter quality in service evaluation : evidence from a business-to-business context
Jayawardhena, Chanaka - In: The journal of business & industrial marketing 25 (2010) 5, pp. 338-348
Persistent link: https://www.econbiz.de/10008655583
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Perceived value of service innovation : a conceptual framework
Coutelle-Brillet, Patricia; Riviere, Arnaud; Garets, … - In: The journal of business & industrial marketing 29 (2014) 2, pp. 164-172
Persistent link: https://www.econbiz.de/10010248160
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Organizational processes for B2B services IMC data quality
Zahay, Debra L.; Peltier, James; Krishen, Anjala S.; … - In: The journal of business & industrial marketing 29 (2014) 1, pp. 63-74
Persistent link: https://www.econbiz.de/10010252752
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Value co-creation and new service performance : mediated by value-informed pricing
Taghizadeh, Seyedeh Khadijeh; Syed Abidur Rahman; … - In: The journal of business & industrial marketing 37 (2022) 4, pp. 705-722
Persistent link: https://www.econbiz.de/10013165211