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~isPartOf:"The journal of industrial relations : the journal of the Industrial Relations Society of Australia"
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The journal of industrial relations : the journal of the Industrial Relations Society of Australia
European journal of operational research : EJOR
55
Computers & operations research : and their applications to problems of world concern ; an international journal
42
International journal of production research
24
Transportation science : a journal of the Institute for Operations Research and the Management Sciences
24
Manufacturing & service operations management : M & SOM
22
Journal of scheduling
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Manuskripte aus den Instituten für Betriebswirtschaftslehre der Universität Kiel
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Econometric Institute research papers
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SpringerLink / Bücher
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International journal of production economics
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Management science : journal of the Institute for Operations Research and the Management Sciences
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OR spectrum : quantitative approaches in management
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Health care management science
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Production and operations management : an international journal of the Production and Operations Management Society
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Journal of the Operational Research Society : OR
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Labour & industry : a journal of the social and economic relations of work ; the journal of the Association of Industrial Relations Academics of Australia & New Zealand (AIRAANZ)
11
Operations research
10
The international journal of human resource management
10
Transportation research / E : an international journal
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Work, employment & society : a journal of the British Sociological Association
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Borders in service : enactments of nationhood in transnational call centres
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Developments in the call centre industry : analysis, changes, and challenges
9
European journal of industrial relations
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International employment relations review
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Journal of the Operational Research Society
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Omega : the international journal of management science
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Call-Center erfolgreich outsourcen : [die Arbeit mit Dienstleistern planen, umsetzen, steuern und evaluieren ; Praxishandbuch]
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EURO journal on transportation and logistics
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ILR review : the journal of work and policy
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The next available operator : managing human resources in Indian business process outsourcing industry
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Industrial relations : a journal of economy & society
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Interfaces : the INFORMS journal on the practice of operations research
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International journal of services and operations management
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Learning to control: training and work organization in Australian call centres
Smith, Andrew
;
Smith, Erica
- In:
The journal of industrial relations : the journal of …
50
(
2008
)
2
,
pp. 243-256
Persistent link: https://www.econbiz.de/10003762492
Saved in:
2
"Teaming up": teams and team sharing in call centres
Broek, Diane van den
;
Barnes, Alison
;
Townsend, Keith
- In:
The journal of industrial relations : the journal of …
50
(
2008
)
2
,
pp. 257-269
Persistent link: https://www.econbiz.de/10003762499
Saved in:
3
Call centres and the quality of work life: towards a research agenda
Hannif, Zeenobiyah
;
Burgess, John
;
Connell, Julia
- In:
The journal of industrial relations : the journal of …
50
(
2008
)
2
,
pp. 271-284
Persistent link: https://www.econbiz.de/10003762506
Saved in:
4
Unions in the information economy: infoservice work and organizing in Australian call centres
Russell, Bob
- In:
The journal of industrial relations : the journal of …
50
(
2008
)
2
,
pp. 285-303
Persistent link: https://www.econbiz.de/10003762509
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5
Articulation work skills and the recognition of call centre competences in Australia
Hampson, Ian
;
Junor, Anne
;
Barnes, Alison
- In:
The journal of industrial relations : the journal of …
51
(
2009
)
1
,
pp. 45-58
Persistent link: https://www.econbiz.de/10009517506
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6
Introduction: call centres, the networked economy and the value chain
Rainnie, Al
;
Barrett, Rowena
;
Burgess, John
;
Connell, Julia
- In:
The journal of industrial relations : the journal of …
50
(
2008
)
2
,
pp. 195-208
Persistent link: https://www.econbiz.de/10003762468
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7
Explaining employees' experience of work in outsourced call centres : the influence of clients, owners and temporary work agencies
Kinnie, Nicholas
;
Purcell, John
;
Adams, Mark
- In:
The journal of industrial relations : the journal of …
50
(
2008
)
2
,
pp. 209-227
Persistent link: https://www.econbiz.de/10003762477
Saved in:
8
The labour process and union commitment within a banking services call centre
Rose, Ed
- In:
The journal of industrial relations : the journal of …
44
(
2002
)
1
,
pp. 49-61
Persistent link: https://www.econbiz.de/10001681557
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