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Mass customization for financial services : an empirical study of adoption and usage behavior
Koch, Stefan; Inanc, Duygu - In: The journal of services marketing 29 (2015) 3, pp. 235-243
Persistent link: https://www.econbiz.de/10011308996
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The antecedents of strategic pricing and its effect on company performance in the case of industrial service firms
Indounas, Kostis - In: The journal of services marketing 28 (2014) 5, pp. 402-413
Persistent link: https://www.econbiz.de/10010419901
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Effect of service provider's communication style on customer satisfaction in professional services setting : the moderating role of critically and service nature
Webster, Cynthia; Sundaram, D. S. - In: The journal of services marketing 23 (2009) 2, pp. 104-114
Persistent link: https://www.econbiz.de/10009525768
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Conducting service research that matters
Gustafsson, Anders; Aksoy, Lerzan; Brady, Michael K.; … - In: The journal of services marketing 29 (2015) 6/7, pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
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Extending the context of service : from encounters to ecosystems
Akaka, Melissa Archpru; Vargo, Stephen L. - In: The journal of services marketing 29 (2015) 6/7, pp. 453-462
Persistent link: https://www.econbiz.de/10011418340
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Integrating social issues and customer engagement to drive loyalty in a service organisation
O'Brien, Ingrid M.; Jarvis, Wade; Soutar, Geoffrey N. - In: The journal of services marketing 29 (2015) 6/7, pp. 547-559
Persistent link: https://www.econbiz.de/10011418367
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Exploring the relationship between service orientation, employee engagement and perceived leadership style : a study of managers in the private service sector organizations in Indi...
Popli, Sepna; Rizvi, Irfan A. - In: The journal of services marketing 29 (2015) 1, pp. 59-70
Persistent link: https://www.econbiz.de/10010531128
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Foreign or domestic : who provides better customer service?
Poddar, Amit; Ozcan, Timucin; Madupalli, Ramana Kumar - In: The journal of services marketing 29 (2015) 2, pp. 124-136
Persistent link: https://www.econbiz.de/10011343386
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Customer and employee co-creation of radical service innovations
Melton, Horace; Hartline, Michael D. - In: The journal of services marketing 29 (2015) 2, pp. 112-123
Persistent link: https://www.econbiz.de/10011343388
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Impact of cultural differences on foreign customers' perceived local services
Lin, Chinho; Nguyen, Conghoang; Lin, Binshan - In: The journal of services marketing 27 (2013) 6, pp. 500-510
Persistent link: https://www.econbiz.de/10010198107