//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"The journal of services marketing"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Special issue: The interaction...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Consumer behaviour
259
Konsumentenverhalten
259
Beziehungsmarketing
225
Relationship marketing
225
Customer satisfaction
191
Kundenzufriedenheit
191
Dienstleistungsqualität
181
Service quality
181
Customer service
64
Kundenservice
64
Dienstleistungssektor
56
Service industry
56
Emotion
41
Beschwerdemanagement
39
Complaint management
39
Services
36
USA
36
United States
36
Customer integration
33
Einzelhandel
33
Kundenintegration
33
Retail trade
33
Dienstleistung
32
Dienstleistungsmarketing
29
Services marketing
29
Viral marketing
27
Virales Marketing
27
Customer experience
25
Social Web
25
Social web
25
Brand management
24
Markenführung
24
Satisfaction
24
Arbeitszufriedenheit
22
Job satisfaction
22
Online retailing
22
Online-Handel
22
Betriebliche Wertschöpfung
21
Lieferantenmanagement
21
Supplier relationship management
21
more ...
less ...
Online availability
All
Undetermined
210
Free
4
Type of publication
All
Article
420
Book / Working Paper
2
Type of publication (narrower categories)
All
Article in journal
422
Aufsatz in Zeitschrift
422
Collection of articles of several authors
2
Sammelwerk
2
Language
All
English
422
Author
All
Sharma, Piyush
11
Mattila, Anna S.
8
Harris, Lloyd C.
6
Klaus, Philipp
6
Collier, Joel E.
5
Barnes, Donald C.
4
Daunt, Kate L.
4
Hollebeek, Linda D.
4
O'Cass, Aron
4
Rosenbaum, Mark
4
Aksoy, Lerzan
3
Alkire, Linda
3
Beatty, Sharon E.
3
Benoit, Sabine
3
Bruce, Helen L.
3
Burton, Jamie
3
Carlson, Jamie
3
Dagger, Tracey S.
3
Frow, Pennie
3
Gil Saura, Irene
3
Gruber, Thorsten
3
Grönroos, Christian
3
Heinonen, Kristina
3
Holloway, Betsy Bugg
3
Huang, Min-Hsin
3
Jang, Soocheong
3
Kim, Namwoon
3
Luk, Sherriff T. K.
3
McColl-Kennedy, Janet R.
3
Neale, Larry
3
Palmer, Adrian
3
Patterson, Paul G.
3
Payne, Adrian
3
Poddar, Amit
3
Seger-Guttmann, Tali
3
Wong, IpKin Anthony
3
Zhan, Wu
3
Ashill, Nicholas J.
2
Babakus, Emin
2
Bang, Nguyen
2
more ...
less ...
Published in...
All
The journal of services marketing
Journal of business research : JBR
2,519
Journal of retailing and consumer services
2,308
International journal of hospitality management
980
SpringerLink / Bücher
849
International journal of consumer studies
786
Psychology & marketing
719
NBER working paper series
676
Journal of consumer research : JCR ; an interdisciplinary bimonthly
594
Industrial marketing management : the international journal for industrial and high-tech firms
587
Working paper / National Bureau of Economic Research, Inc.
566
Journal of retailing
552
NBER Working Paper
507
Management science : journal of the Institute for Operations Research and the Management Sciences
500
Asia Pacific journal of marketing and logistics
469
Tourism management : research, policies, practice
457
The service industries journal
453
Journal of travel and tourism marketing
442
Journal of marketing
435
The international review of retail, distribution and consumer research
433
European journal of marketing : EJM
430
European journal of operational research : EJOR
428
The journal of product & brand management
419
Journal of marketing research : JMR
418
International journal of retail & distribution management
417
Journal of the Academy of Marketing Science
410
Journal of marketing management : MM
404
The journal of brand management : an international journal
395
International journal of production economics
392
International journal of contemporary hospitality management
372
Cogent business & management
361
Technological forecasting & social change : an international journal
361
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
357
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
354
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
352
Journal of hospitality marketing & management
342
Marketing letters : a journal of research in marketing
342
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
332
Journal of international consumer marketing
331
Journal of strategic marketing
329
more ...
less ...
Source
All
ECONIS (ZBW)
422
Showing
1
-
10
of
422
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The effects of service on multichannel retailers' brand equity
White, Ryan C.
;
Joseph-Mathews, Sacha
;
Voorhees, Clay M.
- In:
The journal of services marketing
27
(
2013
)
4
,
pp. 259-270
Persistent link: https://www.econbiz.de/10009788860
Saved in:
2
The effects of store environment elements on customer-to-customer interactions involving older shoppers
Tomazelli, Joana
;
Broilo, Patricia Liebesny
;
Espartel, …
- In:
The journal of services marketing
31
(
2017
)
4/5
,
pp. 339-350
Persistent link: https://www.econbiz.de/10011742690
Saved in:
3
Linking service convenience to satisfaction : dimensions and key moderators
Benoit, Sabine
;
Klose, Sonja
;
Ettinger, Andreas
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 527-538
Persistent link: https://www.econbiz.de/10011801585
Saved in:
4
Managing customer misbehavior : challenges and strategies
Harris, Lloyd C.
;
Daunt, Kate L.
- In:
The journal of services marketing
27
(
2013
)
4
,
pp. 281-293
Persistent link: https://www.econbiz.de/10009788853
Saved in:
5
Neurophysiological responses to robot-human interactions in retail stores
Rancati, Gaia
;
Maggioni, Isabella
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 261-275
Persistent link: https://www.econbiz.de/10014228964
Saved in:
6
Can you ask "too much" of your customers?
Landers, V. Myles
;
Gabler, Colin B.
;
Hardman, Haley E.
; …
- In:
The journal of services marketing
37
(
2023
)
4
,
pp. 531-546
Persistent link: https://www.econbiz.de/10014276929
Saved in:
7
Does customer sociability matter? : differences in e-quality, e-satisfaction, and e-loyalty between introvert and extravert online banking users
Al-Hawari, Mohd Ahmad
- In:
The journal of services marketing
28
(
2014
)
7
,
pp. 538-546
Persistent link: https://www.econbiz.de/10010434582
Saved in:
8
The case of Amazon.com : towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT)
Klaus, Philipp
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 443-457
Persistent link: https://www.econbiz.de/10010198163
Saved in:
9
Encounter-based antecedents of e-customer citizenship behaviors
Anaza, Nwamaka A.
;
Zhao, Jing
- In:
The journal of services marketing
27
(
2013
)
2
,
pp. 130-140
Persistent link: https://www.econbiz.de/10009747186
Saved in:
10
Wow, the make-up AR app is impressive : a comparative study between China and South Korea
Butt, Asad
;
Ahmad, Hassan
;
Muzaffar, Asif
;
Ali, Fayaz
; …
- In:
The journal of services marketing
36
(
2022
)
1
,
pp. 73-88
Persistent link: https://www.econbiz.de/10012798384
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->