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Exploring the "black box" of customer co-creation processes
Trischler, Jakob; Pervan, Simon J.; Scott, Donald Robert - In: The journal of services marketing 31 (2017) 3, pp. 265-280
Persistent link: https://www.econbiz.de/10011741253
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#IHateYourBrand: adaptive service recovery strategies on Twitter
Abney, Alexandra K.; Pelletier, Mark J.; Ford, … - In: The journal of services marketing 31 (2017) 3, pp. 281-294
Persistent link: https://www.econbiz.de/10011741259
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The effects of store environment elements on customer-to-customer interactions involving older shoppers
Tomazelli, Joana; Broilo, Patricia Liebesny; Espartel, … - In: The journal of services marketing 31 (2017) 4/5, pp. 339-350
Persistent link: https://www.econbiz.de/10011742690
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Promoting customers' involvement with service brands : evidence from coffee shop customers
Kim, Soon-Ho; Lee, Seonjeong - In: The journal of services marketing 31 (2017) 7, pp. 733-744
Persistent link: https://www.econbiz.de/10011801521
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Secondary but significant : secondary customers' existence, vulnerability and needs in care services
Leino, Henna M. - In: The journal of services marketing 31 (2017) 7, pp. 760-770
Persistent link: https://www.econbiz.de/10011801525
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The benefit of a trustworthy face to a financial services provider
Dean, Dwane Hal - In: The journal of services marketing 31 (2017) 7, pp. 771-783
Persistent link: https://www.econbiz.de/10011801526
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Inertia in services : causes and consequences for switching
Gray, David; D'Alessandro, Steven; Johnson, Lester W.; … - In: The journal of services marketing 31 (2017) 6, pp. 485-498
Persistent link: https://www.econbiz.de/10011801570
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Linking service convenience to satisfaction : dimensions and key moderators
Benoit, Sabine; Klose, Sonja; Ettinger, Andreas - In: The journal of services marketing 31 (2017) 6, pp. 527-538
Persistent link: https://www.econbiz.de/10011801585
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Explaining customers' financial service choice with loyalty and cross-buying behaviour
Estrella-Ramón, Antonia - In: The journal of services marketing 31 (2017) 6, pp. 539-555
Persistent link: https://www.econbiz.de/10011801588
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Power versus trust - what matters more in collaborative consumption?
Hofmann, Eva; Hartl, Barbara; Penz, Elfriede - In: The journal of services marketing 31 (2017) 6, pp. 589-603
Persistent link: https://www.econbiz.de/10011801607