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How does customer orientation influence authentic emotional display?
Huang, Yu-Shan; Brown, Tom - In: The journal of services marketing 30 (2016) 3, pp. 316-326
Persistent link: https://www.econbiz.de/10011524406
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Gratitude in service encounters : implications for building loyalty
Bock, Dora Elizabeth; Folse, Judith Anne Garretson; … - In: The journal of services marketing 30 (2016) 3, pp. 341-358
Persistent link: https://www.econbiz.de/10011524416
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Co-creating value with consumers through social media
Kao, Tzu-Yi; Yang, Ming-Hsien; Wu, Ji-Tsung Ben; Cheng, … - In: The journal of services marketing 30 (2016) 2, pp. 141-151
Persistent link: https://www.econbiz.de/10011486888
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Studying customers' resource integration by service employees in interactional value co-creation
Plé, Loïc - In: The journal of services marketing 30 (2016) 2, pp. 153-164
Persistent link: https://www.econbiz.de/10011486995
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Intrinsic value dimensions and the value-satisfaction-loyalty chain : a causal model for services
Gallarza, Martina G.; Arteaga-Moreno, Francisco; Del … - In: The journal of services marketing 30 (2016) 2, pp. 165-185
Persistent link: https://www.econbiz.de/10011487022
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Does relationship communication matter in B2C service relationships?
Balaji, M. S.; Roy, Sanjit; Khong Kok Wei - In: The journal of services marketing 30 (2016) 2, pp. 186-200
Persistent link: https://www.econbiz.de/10011487025
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Customer relationship investment and relationship strength : evidence from insurance industry in China
Shi, Guicheng; Bu, Huimei; Ping, Yuan; Liu, Matthew Tingchi - In: The journal of services marketing 30 (2016) 2, pp. 201-211
Persistent link: https://www.econbiz.de/10011487039
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Recommendations as personalized marketing : insights from customer experiences
Shen, Anyuan - In: The journal of services marketing 28 (2014) 5, pp. 414-427
Persistent link: https://www.econbiz.de/10010419900
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Customers helping customers : payoffs for linking customers
Black, Hulda G.; Vincent, Leslie H.; Skinner, Steven J. - In: The journal of services marketing 28 (2014) 5, pp. 391-401
Persistent link: https://www.econbiz.de/10010419903
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Customer delight and work engagement
Barnes, Donald C.; Collier, Joel E.; Robinson, Stacey - In: The journal of services marketing 28 (2014) 5, pp. 380-390
Persistent link: https://www.econbiz.de/10010419905