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How customer voice contributes to stronger service provider relationships
Lacey, Russell - In: The journal of services marketing 26 (2012) 2, pp. 137-144
Persistent link: https://www.econbiz.de/10009568249
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Frequency of CRM implementation activities : a customer-centric view
Kim, Molan; Park, Jeong Eun; Dubinsky, Alan J.; Chaiy, Seoil - In: The journal of services marketing 26 (2012) 2, pp. 83-93
Persistent link: https://www.econbiz.de/10009568254
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Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica; Kapitan, Sommer; Jang, Sharon - In: The journal of services marketing 38 (2024) 1, pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
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Language-related stereotype threat, customers' well-being and its outcome
Malik, Aaminah Zaman; Paswan, Audhesh - In: The journal of services marketing 37 (2023) 7, pp. 895-910
Persistent link: https://www.econbiz.de/10014333405
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Helping the organization but harming customers : a social identity perspective of unethical pro-organizational behavior
Yan, Hongmin; Solnet, David; Okimoto, Tyler G. - In: The journal of services marketing 37 (2023) 7, pp. 927-943
Persistent link: https://www.econbiz.de/10014333407
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Does status demotion in hierarchical loyalty programs foster relationship fading?
Banik, Shanta; Rabbanee, Fazlul K. - In: The journal of services marketing 37 (2023) 8, pp. 1087-1102
Persistent link: https://www.econbiz.de/10014333597
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Through the looking glass : perceiving risk and emotions toward cosmetic procedure engagement
Sood, Abhinav; Quintal, Vanessa Ann; Phau, Ian - In: The journal of services marketing 36 (2022) 1, pp. 14-28
Persistent link: https://www.econbiz.de/10012798379
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Keep fighting or give up? : an investigation of consumer regret over repetitive failures in weight loss services
Liu, Yi-Fen; Ling, I-Ling - In: The journal of services marketing 36 (2022) 1, pp. 29-43
Persistent link: https://www.econbiz.de/10012798380
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Wow, the make-up AR app is impressive : a comparative study between China and South Korea
Butt, Asad; Ahmad, Hassan; Muzaffar, Asif; Ali, Fayaz; … - In: The journal of services marketing 36 (2022) 1, pp. 73-88
Persistent link: https://www.econbiz.de/10012798384
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Retrospective: why do customers switch? : the dynamics of satisfaction versus loyalty
Mittal, Banwari - In: The journal of services marketing 30 (2016) 6, pp. 569-575
Persistent link: https://www.econbiz.de/10011634990