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Beziehungsmarketing
225
Relationship marketing
225
Service quality
210
Dienstleistungsqualität
209
Customer satisfaction
170
Kundenzufriedenheit
170
Consumer behaviour
166
Konsumentenverhalten
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Customer service
66
Kundenservice
66
Dienstleistungssektor
55
Service industry
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Beschwerdemanagement
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Complaint management
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Customer integration
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Kundenintegration
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Emotion
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United States
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Dienstleistungsmarketing
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Services marketing
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Customer experience
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Einzelhandel
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Retail trade
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Lieferantenmanagement
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Supplier relationship management
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Betriebliche Wertschöpfung
21
Satisfaction
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Value creation
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Arbeitszufriedenheit
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Job satisfaction
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Confidence
17
Customer engagement
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Vertrauen
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Service encounter
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Sharma, Piyush
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Mattila, Anna S.
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Klaus, Philipp
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Collier, Joel E.
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O'Cass, Aron
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Luk, Sherriff T. K.
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Harris, Lloyd C.
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Heinonen, Kristina
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Hollebeek, Linda D.
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Palmer, Adrian
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Payne, Adrian
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Rosenbaum, Mark
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Zhan, Wu
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Babakus, Emin
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The journal of services marketing
Journal of business research : JBR
1,009
Industrial marketing management : the international journal for industrial and high-tech firms
809
Journal of retailing and consumer services
743
International journal of hospitality management
575
SpringerLink / Bücher
463
The service industries journal
424
The journal of business & industrial marketing
310
International journal of production research
289
NBER working paper series
275
European journal of operational research : EJOR
265
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
256
International journal of production economics
254
Working paper / National Bureau of Economic Research, Inc.
249
International journal of contemporary hospitality management
245
Technological forecasting & social change : an international journal
241
NBER Working Paper
236
Tourism management : research, policies, practice
221
Journal of the Academy of Marketing Science
213
Journal of Services Marketing
202
Journal of hospitality marketing & management
202
Journal of travel and tourism marketing
201
Journal of strategic marketing
197
Journal of air transport management
192
Cogent business & management
187
Services marketing quarterly
186
Auditing : a journal of practice & theory
179
Journal of service research : JSR
175
Journal of service management
172
Gabler Edition Wissenschaft
171
International journal of electronic customer relationship management : IJECRM
166
Management science : journal of the Institute for Operations Research and the Management Sciences
165
Asia Pacific journal of marketing and logistics
155
Journal of marketing
155
Service business
153
Research policy : policy, management and economic studies of science, technology and innovation
152
The TQM journal : the international review of organizational improvement
147
European Journal of Marketing
138
Discussion paper series / IZA
137
International journal of quality and service sciences
134
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ECONIS (ZBW)
345
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1
Mass customization for financial services : an empirical study of adoption and usage behavior
Koch, Stefan
;
Inanc, Duygu
- In:
The journal of services marketing
29
(
2015
)
3
,
pp. 235-243
Persistent link: https://www.econbiz.de/10011308996
Saved in:
2
The consequence of appraisal emotion, service quality, perceived value and customer satisfaction on repurchase intent in the performing arts
Hume, Margee
;
Sullivan Mort, Gillian
- In:
The journal of services marketing
24
(
2010
)
2/3
,
pp. 170-182
Persistent link: https://www.econbiz.de/10003990915
Saved in:
3
Online servicecapes, trust, and purchase intentions
Harris, Lloyd C.
;
Goode, Mark M. H.
- In:
The journal of services marketing
24
(
2010
)
2/3
,
pp. 230-243
Persistent link: https://www.econbiz.de/10003990932
Saved in:
4
External equity, loyalty program membership, and service recovery
Morrison, Olivier
;
Huppertz, John W.
- In:
The journal of services marketing
24
(
2010
)
2/3
,
pp. 244-254
Persistent link: https://www.econbiz.de/10003990935
Saved in:
5
Service quality, trust, commitment and service differentiation in business relationships
Chenet, Pierre
;
Dagger, Tracey S.
;
O'Sullivan, Don
- In:
The journal of services marketing
24
(
2010
)
5
,
pp. 335-346
Persistent link: https://www.econbiz.de/10008653371
Saved in:
6
Singapore stock broking service quality: fifteen percent gap
Yik-Chee, Lee
;
Meredith, G. G.
;
Marchant, T.
- In:
The journal of services marketing
24
(
2010
)
4
,
pp. 305-313
Persistent link: https://www.econbiz.de/10008653374
Saved in:
7
Betrayal? : relationship quality implications in service recovery
Holloway, Betsy Bugg
;
Wang, Sijun
;
Beatty, Sharon E.
- In:
The journal of services marketing
23
(
2009
)
6
,
pp. 385-396
Persistent link: https://www.econbiz.de/10009525724
Saved in:
8
Job resourcefulness, symptoms of burnout and service recovery performance : an examination of call centre frontline employees
Ashill, Nicholas J.
;
Rod, Michel
;
Thirkell, Peter
; …
- In:
The journal of services marketing
23
(
2009
)
5
,
pp. 338-350
Persistent link: https://www.econbiz.de/10009525730
Saved in:
9
Does "true" personal or service loyalty last? : a longitudinal study
Bove, Liliana L.
;
Johnson, Lester W.
- In:
The journal of services marketing
23
(
2009
)
3
,
pp. 187-194
Persistent link: https://www.econbiz.de/10009525754
Saved in:
10
B2B services : linking service loyalty and brand equity
Rauyruen, Papassapa
;
Miller, Kenneth E.
;
Groth, Markus
- In:
The journal of services marketing
23
(
2009
)
3
,
pp. 175-186
Persistent link: https://www.econbiz.de/10009525757
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