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Customer satisfaction
191
Kundenzufriedenheit
191
Dienstleistungsqualität
129
Service quality
129
Beziehungsmarketing
108
Relationship marketing
108
Consumer behaviour
101
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The journal of services marketing
IZA Discussion Papers
759
Discussion paper series / IZA
663
Journal of retailing and consumer services
423
NBER working paper series
403
International journal of hospitality management
360
Journal of business research : JBR
347
MPRA Paper
322
NBER Working Paper
315
Working paper / National Bureau of Economic Research, Inc.
310
IZA Discussion Paper
268
Journal of Services Marketing
185
Working paper
184
CESifo working papers
179
The service industries journal
179
Discussion paper / Centre for Economic Policy Research
175
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
173
Tourism management : research, policies, practice
173
CEPR Discussion Papers
165
Journal of travel and tourism marketing
165
Economics of education review
160
Journal of hospitality marketing & management
154
CESifo Working Paper
151
International journal of contemporary hospitality management
141
Applied economics
134
Cogent business & management
124
SpringerLink / Bücher
124
CESifo Working Paper Series
118
Discussion paper
118
Economics letters
110
European Journal of Marketing
109
Policy research working paper : WPS
109
International Journal of Bank Marketing
106
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
104
Discussion papers / CEPR
99
Services marketing quarterly
99
Working Paper
92
World Bank E-Library Archive
92
Labour economics : official journal of the European Association of Labour Economists
91
Journal of air transport management
90
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ECONIS (ZBW)
191
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1
The productive service employee : personality, stress, satisfaction and performance
Harris, Eric G.
;
Fleming, David E.
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 499-511
Persistent link: https://www.econbiz.de/10011801572
Saved in:
2
The influence of the physical work environment on retail employees
Kearney, Treasa
;
Coughlan, Joseph
;
Kennedy, Aileen
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 719-731
Persistent link: https://www.econbiz.de/10014314404
Saved in:
3
Exploring the relationships between e-service quality, satisfaction, attitudes and behaviours in content-driven e-service web sites
Carlson, Jamie
;
O'Cass, Aron
- In:
The journal of services marketing
24
(
2010
)
2/3
,
pp. 112-127
Persistent link: https://www.econbiz.de/10003990882
Saved in:
4
An examination of the effects of service quality and satisfaction on customers' behavioral intentions in e-shopping
Gounaris, Spiros
;
Dimitriadis, Sergios
;
Stathakopoulos, …
- In:
The journal of services marketing
24
(
2010
)
2/3
,
pp. 142-156
Persistent link: https://www.econbiz.de/10003990884
Saved in:
5
Do hotels' "green" attributes contribute to customer satisfaction?
Robinot, E.
;
Giannelloni, J.-L.
- In:
The journal of services marketing
24
(
2010
)
2/3
,
pp. 157-169
Persistent link: https://www.econbiz.de/10003990885
Saved in:
6
The consequence of appraisal emotion, service quality, perceived value and customer satisfaction on repurchase intent in the performing arts
Hume, Margee
;
Sullivan Mort, Gillian
- In:
The journal of services marketing
24
(
2010
)
2/3
,
pp. 170-182
Persistent link: https://www.econbiz.de/10003990915
Saved in:
7
The service hand-off: effects of multivendor service performance on customer satisfaction : an experimental study
Allred, Chad R.
;
Money, R. Bruce
- In:
The journal of services marketing
24
(
2010
)
2/3
,
pp. 183-195
Persistent link: https://www.econbiz.de/10003990917
Saved in:
8
Customer experience management: a critical review of an emerging idea
Palmer, Adrian
- In:
The journal of services marketing
24
(
2010
)
2/3
,
pp. 196-208
Persistent link: https://www.econbiz.de/10003990921
Saved in:
9
External equity, loyalty program membership, and service recovery
Morrison, Olivier
;
Huppertz, John W.
- In:
The journal of services marketing
24
(
2010
)
2/3
,
pp. 244-254
Persistent link: https://www.econbiz.de/10003990935
Saved in:
10
The dark side of customer service
Harris, Lloyd C.
(
contributor
)
-
2010
Persistent link: https://www.econbiz.de/10008738384
Saved in:
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