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The productive service employee : personality, stress, satisfaction and performance
Harris, Eric G.; Fleming, David E. - In: The journal of services marketing 31 (2017) 6, pp. 499-511
Persistent link: https://www.econbiz.de/10011801572
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The influence of the physical work environment on retail employees
Kearney, Treasa; Coughlan, Joseph; Kennedy, Aileen - In: The journal of services marketing 37 (2023) 6, pp. 719-731
Persistent link: https://www.econbiz.de/10014314404
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Exploring the relationships between e-service quality, satisfaction, attitudes and behaviours in content-driven e-service web sites
Carlson, Jamie; O'Cass, Aron - In: The journal of services marketing 24 (2010) 2/3, pp. 112-127
Persistent link: https://www.econbiz.de/10003990882
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An examination of the effects of service quality and satisfaction on customers' behavioral intentions in e-shopping
Gounaris, Spiros; Dimitriadis, Sergios; Stathakopoulos, … - In: The journal of services marketing 24 (2010) 2/3, pp. 142-156
Persistent link: https://www.econbiz.de/10003990884
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Do hotels' "green" attributes contribute to customer satisfaction?
Robinot, E.; Giannelloni, J.-L. - In: The journal of services marketing 24 (2010) 2/3, pp. 157-169
Persistent link: https://www.econbiz.de/10003990885
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The consequence of appraisal emotion, service quality, perceived value and customer satisfaction on repurchase intent in the performing arts
Hume, Margee; Sullivan Mort, Gillian - In: The journal of services marketing 24 (2010) 2/3, pp. 170-182
Persistent link: https://www.econbiz.de/10003990915
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The service hand-off: effects of multivendor service performance on customer satisfaction : an experimental study
Allred, Chad R.; Money, R. Bruce - In: The journal of services marketing 24 (2010) 2/3, pp. 183-195
Persistent link: https://www.econbiz.de/10003990917
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Customer experience management: a critical review of an emerging idea
Palmer, Adrian - In: The journal of services marketing 24 (2010) 2/3, pp. 196-208
Persistent link: https://www.econbiz.de/10003990921
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External equity, loyalty program membership, and service recovery
Morrison, Olivier; Huppertz, John W. - In: The journal of services marketing 24 (2010) 2/3, pp. 244-254
Persistent link: https://www.econbiz.de/10003990935
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The dark side of customer service
Harris, Lloyd C. (contributor) - 2010
Persistent link: https://www.econbiz.de/10008738384