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When good news is bad news : the negative impact of positive customer feedback on front-line employee well-being
Alkire, Linda; Burton, Jamie; Gruber, Thorsten - In: The journal of services marketing 29 (2015) 6/7, pp. 599-612
Persistent link: https://www.econbiz.de/10011418374
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As time goes by ... maintaining longitudinal satisfaction : a perspective of hedonic adaptation
Ying, Yu; Jing, Fengjie; Bang, Nguyen; Chen, Junsong - In: The journal of services marketing 30 (2016) 1, pp. 63-74
Persistent link: https://www.econbiz.de/10011445623
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Servicescape attributes and consumer well-being
Sheng, Xiaojing; Siguaw, Judy A.; Simpson, Penny M. - In: The journal of services marketing 30 (2016) 7, pp. 676-685
Persistent link: https://www.econbiz.de/10011590769
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The impact of eudaimonic well-being on experience and loyalty : a tourism context
Al-Okaily, Nour Salah; Alzboun, Nidal; Alrawadieh, Ziad; … - In: The journal of services marketing 37 (2023) 2, pp. 216-231
Persistent link: https://www.econbiz.de/10013542929
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Understanding how mindfulness sustains customer cocreation effort and transforms service value to well-being
Le Nguyen Hau; My-Quyen Thi Mai; Tram-Anh Ngoc Pham - In: The journal of services marketing 37 (2023) 2, pp. 248-260
Persistent link: https://www.econbiz.de/10013542937
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Language-related stereotype threat, customers' well-being and its outcome
Malik, Aaminah Zaman; Paswan, Audhesh - In: The journal of services marketing 37 (2023) 7, pp. 895-910
Persistent link: https://www.econbiz.de/10014333405
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How does a hospital servicescape impact the well-being and satisfaction of both health care customers and professionals?
Sweeney, Jillian C.; Frow, Pennie; Payne, Adrian; … - In: The journal of services marketing 37 (2023) 9, pp. 1120-1131
Persistent link: https://www.econbiz.de/10014473537
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Digital transformation for crisis preparedness : service employees' perspective
Leo, Wei Wei Cheryl; Laud, Gaurangi; Chou, Cindy Yunhsin - In: The journal of services marketing 37 (2023) 3, pp. 351-370
Persistent link: https://www.econbiz.de/10014228976
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Retrospective: compatibility management : customer-to-customer relationships in service environments
Martin, Charles L. - In: The journal of services marketing 30 (2016) 1, pp. 11-15
Persistent link: https://www.econbiz.de/10011445595
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Exploring customers' zone of tolerance for B2B professional service quality
Ho, Angus; Sharma, Piyush; Hosie, Peter J. - In: The journal of services marketing 29 (2015) 5, pp. 380-392
Persistent link: https://www.econbiz.de/10011387806