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~isPartOf:"The journal of services marketing"
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Influence of Relationship Mark...
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Beziehungsmarketing
225
Relationship marketing
225
Consumer behaviour
116
Konsumentenverhalten
116
Customer satisfaction
108
Kundenzufriedenheit
108
Dienstleistungsqualität
96
Service quality
96
Customer service
39
Kundenservice
39
Dienstleistungssektor
31
Service industry
31
Customer integration
30
Kundenintegration
30
Services
24
Customer experience
23
Dienstleistungsmarketing
23
Services marketing
23
Dienstleistung
20
USA
20
United States
20
Beschwerdemanagement
19
Complaint management
19
Emotion
19
Lieferantenmanagement
19
Supplier relationship management
19
Betriebliche Wertschöpfung
18
Value creation
18
Customer engagement
17
Social Web
16
Social web
16
Einzelhandel
15
Loyalty
15
Retail trade
15
Brand management
14
Confidence
14
Customer value
14
Kundenwert
14
Markenführung
14
Satisfaction
14
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English
228
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Klaus, Philipp
6
Mattila, Anna S.
6
Aksoy, Lerzan
3
Alkire, Linda
3
Benoit, Sabine
3
Bruce, Helen L.
3
Burton, Jamie
3
Dagger, Tracey S.
3
Gruber, Thorsten
3
Grönroos, Christian
3
Harris, Lloyd C.
3
Heinonen, Kristina
3
Hollebeek, Linda D.
3
Holloway, Betsy Bugg
3
Barnes, Donald C.
2
Basso, Kenny
2
Beatty, Sharon E.
2
Benkenstein, Martin
2
Black, Hulda G.
2
Choi, Beom Joon
2
Collier, Joel E.
2
Frow, Pennie
2
Furrer, Olivier
2
Gabler, Colin B.
2
Gil Saura, Irene
2
Gustafsson, Anders
2
Hansen, John D.
2
Johnson, Lester W.
2
Jones, Tim
2
Landry, Mikèle
2
Lee, Richard
2
Leisen Pollack, Birgit
2
Madupalli, Ramana Kumar
2
McColl-Kennedy, Janet R.
2
Neale, Larry
2
Patterson, Paul G.
2
Payne, Adrian
2
Poddar, Amit
2
Rosenbaum, Mark
2
Taylor, Shirley F.
2
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The journal of services marketing
Journal of banking & finance
790
Journal of business research : JBR
694
Zeitschrift für das gesamte Kreditwesen : Pflichtblatt der Frankfurter Wertpapierbörse
601
Journal of retailing and consumer services
593
Die Bank
592
SpringerLink / Bücher
456
Euromoney
419
Industrial marketing management : the international journal for industrial and high-tech firms
406
NBER working paper series
298
International journal of hospitality management
280
Der langfristige Kredit : Zeitschrift für Finanzierung, Kapitalanlage und Immobilienwesen
275
IMF working papers
273
Europäische Hochschulschriften / 5
247
Working paper / National Bureau of Economic Research, Inc.
244
Journal of financial stability
238
Applied economics
233
NBER Working Paper
232
The service industries journal
226
Finance research letters
214
Sparkasse : Manager-Magazin für die Sparkassen-Finanzgruppe
213
International journal of economics and financial issues : IJEFI
210
Journal of international financial markets, institutions & money
200
The journal of business & industrial marketing
197
Cogent business & management
196
Research in international business and finance
190
Bank-Betrieb : Zeitschrift für Bankpolitik u. Bankpraxis
188
The bankers' magazine : and journal of the money market and railway digest
187
International journal of economics and finance
185
Journal of financial services research : JFSR
185
Discussion paper / Centre for Economic Policy Research
183
Journal of money, credit and banking : JMCB
177
Gabler Edition Wissenschaft
174
Policy research working paper : WPS
173
Journal of strategic marketing
172
Journal of the Academy of Marketing Science
166
Working paper series / European Central Bank
161
International review of financial analysis
159
Economic modelling
153
International journal of electronic customer relationship management : IJECRM
153
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ECONIS (ZBW)
228
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228
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1
Corporate social responsibility and customer loyalty : exploring the role of identification, satisfaction and type of company
Pérez, Andrea
;
Rodríguez del Bosque, Ignacio A.
- In:
The journal of services marketing
29
(
2015
)
1
,
pp. 15-25
Persistent link: https://www.econbiz.de/10010531150
Saved in:
2
Customer reactions to service failure and recovery in the banking industry : the influence of switching costs
Matos, Celso Augusto de
;
Henrique, Jorge Luiz
;
Rosa, …
- In:
The journal of services marketing
27
(
2013
)
7
,
pp. 526-538
Persistent link: https://www.econbiz.de/10010231177
Saved in:
3
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
4
Fresh perspectives on customer experience
McColl-Kennedy, Janet R.
;
Gustafsson, Anders
;
Jaakkola, …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 430-435
Persistent link: https://www.econbiz.de/10011418250
Saved in:
5
Relative measures in service research
Aksoy, Lerzan
;
Hogreve, Jens
;
Lariviere, Bart
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 448-452
Persistent link: https://www.econbiz.de/10011418336
Saved in:
6
Extending the context of service : from encounters to ecosystems
Akaka, Melissa Archpru
;
Vargo, Stephen L.
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 453-462
Persistent link: https://www.econbiz.de/10011418340
Saved in:
7
Relationality in the service logic of value creation
FitzPatrick, Mary
;
Varey, Richard J.
;
Grönroos, Christian
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 463-471
Persistent link: https://www.econbiz.de/10011418346
Saved in:
8
Customer-dominant logic : foundations and implications
Heinonen, Kristina
;
Strandvik, Tore
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 472-484
Persistent link: https://www.econbiz.de/10011418348
Saved in:
9
How a customer participates matters : "I am producing" versus "I am designing"
Dong, Beibei
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 498-510
Persistent link: https://www.econbiz.de/10011418354
Saved in:
10
A self-determination theory perspective on customer participation in service development
Engström, Jon
;
Elg, Mattias
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 511-521
Persistent link: https://www.econbiz.de/10011418356
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