Narrow search
Showing 1 - 10 of 433
Cover Image
Beyond loyalty : customer satisfaction, loyalty, and fortitude
Fraering, Martin; Minor, Michael - In: The journal of services marketing 27 (2013) 4, pp. 334-344
Persistent link: https://www.econbiz.de/10009788843
Cover Image
The case of Amazon.com : towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT)
Klaus, Philipp - In: The journal of services marketing 27 (2013) 6, pp. 443-457
Persistent link: https://www.econbiz.de/10010198163
Cover Image
When good news is bad news : the negative impact of positive customer feedback on front-line employee well-being
Alkire, Linda; Burton, Jamie; Gruber, Thorsten - In: The journal of services marketing 29 (2015) 6/7, pp. 599-612
Persistent link: https://www.econbiz.de/10011418374
Cover Image
The consumer's perspective on evaluating products : service is the key
Oliver, Jason - In: The journal of services marketing 29 (2015) 3, pp. 200-210
Persistent link: https://www.econbiz.de/10011309000
Cover Image
Corporate social responsibility and customer loyalty : exploring the role of identification, satisfaction and type of company
Pérez, Andrea; Rodríguez del Bosque, Ignacio A. - In: The journal of services marketing 29 (2015) 1, pp. 15-25
Persistent link: https://www.econbiz.de/10010531150
Cover Image
Snubbing the old to embrace the new: the impact of cross-buying on the usage of existing services
Krishnamurthy, Anup; Shainesh, G. - In: The journal of services marketing 31 (2017) 6, pp. 662-675
Persistent link: https://www.econbiz.de/10011801652
Cover Image
Customer reactions to service failure and recovery in the banking industry : the influence of switching costs
Matos, Celso Augusto de; Henrique, Jorge Luiz; Rosa, … - In: The journal of services marketing 27 (2013) 7, pp. 526-538
Persistent link: https://www.econbiz.de/10010231177
Cover Image
Language-related stereotype threat, customers' well-being and its outcome
Malik, Aaminah Zaman; Paswan, Audhesh - In: The journal of services marketing 37 (2023) 7, pp. 895-910
Persistent link: https://www.econbiz.de/10014333405
Cover Image
Retrospective: why do customers switch? : the dynamics of satisfaction versus loyalty
Mittal, Banwari - In: The journal of services marketing 30 (2016) 6, pp. 569-575
Persistent link: https://www.econbiz.de/10011634990
Cover Image
The interplay of customer experience and commitment
Keiningham, Timothy; Ball, Joan; Benoit, Sabine; Bruce, … - In: The journal of services marketing 31 (2017) 2, pp. 148-160
Persistent link: https://www.econbiz.de/10011654644