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Using social exchange perspective to explain customer voluntary performance behavior
Dai, You-De; Liu, Ying-Chan; Zhuang, Wen-Long; Wang, … - In: The service industries journal 43 (2023) 9/10, pp. 764-784
Persistent link: https://www.econbiz.de/10014321623
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Trust disposition trust antecedents, trust, and behavioral intention
Wang, Stephen W.; Ngamsiriudom, Waros; Hsieh, Chia-Hung - In: The service industries journal 35 (2015) 10, pp. 555-572
Persistent link: https://www.econbiz.de/10011333306
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Key drivers of services website loyalty
Sanz Blas, Silvia; Ruiz Mafe, Carla; Pérez Perez, Isabel - In: The service industries journal 34 (2014) 5, pp. 455-475
Persistent link: https://www.econbiz.de/10010379358
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Determinants of knowledge transfer strategy in franchising : integrating knowledge-based and relational governance perspectives
Gorovaia, Nina; Windsperger, Josef - In: The service industries journal 33 (2013) 12, pp. 1117-1134
Persistent link: https://www.econbiz.de/10010126452
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Unifying technology and people : revisiting service in a digitally transformed world
Kandampully, Jay; Bilgihan, Anil; Li, Daisy K. - In: The service industries journal 42 (2022) 1/2, pp. 21-41
Persistent link: https://www.econbiz.de/10013167400
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Trust fall : data breach perceptions from loyalty and non-loyalty customers
Chen, Hsiangting Shatina; Jai, Tun-Min - In: The service industries journal 41 (2021) 13/14, pp. 947-963
Persistent link: https://www.econbiz.de/10012695300
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Gender differences in the antecedents of trust in mobile social networking services
Gong, Xiuyuan; Liu, Zhiying; Wu, Tailai - In: The service industries journal 41 (2021) 5/6, pp. 400-426
Persistent link: https://www.econbiz.de/10012498582
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Trust and customer engagement in the banking sector in Ghana
Kosiba, John Paul Basewe; Boateng, Henry; Okoe, … - In: The service industries journal 40 (2020) 13/14, pp. 960-973
Persistent link: https://www.econbiz.de/10012292980
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Impact of tacit knowledge on customer loyalty
Pereira, Carla Alexandra Barbosa; Alves, Helena; … - In: The service industries journal 36 (2016) 15/16, pp. 827-845
Persistent link: https://www.econbiz.de/10011672531
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The interrelationships between relationship marketing constructs and customer engagement dimensions
Van Tonder, Estelle; Petzer, Daniël Johannes - In: The service industries journal 38 (2018) 13/14, pp. 948-973
Persistent link: https://www.econbiz.de/10011962028