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Achieving favourable customer outcomes through employee deviance
Boukis, Achilleas - In: The service industries journal 36 (2016) 7/8, pp. 319-338
Persistent link: https://www.econbiz.de/10011564146
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People-driven processes in customer relationship management
Shang, Shari S. C.; Lin, Shu Fang - In: The service industries journal 30 (2010) 13/14, pp. 2441-2456
Persistent link: https://www.econbiz.de/10008809578
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A re-examination of the antecedents and impact of customer participation in service
Wu, Cedric Hsi-jui - In: The service industries journal 31 (2011) 5/6, pp. 863-876
Persistent link: https://www.econbiz.de/10009127886
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The moderating effects of gender roles on service emotional contagion
Lin, Miao-que; Huang, Li-shia; Chiang, Yi-fang - In: The service industries journal 28 (2008) 5/6, pp. 755-767
Persistent link: https://www.econbiz.de/10003775775
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New financial service development for banks in Taiwan based on customer needs and expectations
Tsai, Wen-hsien; Hsu, Wei; Lin, Thomas W. - In: The service industries journal 31 (2011) 1/2, pp. 215-236
Persistent link: https://www.econbiz.de/10008904656
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The moderating role of switching barriers on customer loyalty in the life insurance industry
Chen, Mei-fang; Wang, Ling-huei - In: The service industries journal 29 (2009) 7/8, pp. 1105-1123
Persistent link: https://www.econbiz.de/10003990493
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Role of customer orientation in an integrative model of brand loyalty in services
Ha, Hong Youl; John, Joby - In: The service industries journal 30 (2010) 7/8, pp. 1025-1046
Persistent link: https://www.econbiz.de/10003996052
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The antecedent role of customer-to-employee relationships in the development of customer-to-firm relationships
Kim, Wansoo; Ok, Chihyung; Gwinner, Kevin Patrick - In: The service industries journal 30 (2010) 7/8, pp. 1139-1157
Persistent link: https://www.econbiz.de/10003996853
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Climate perceptions and the customer orientation of frontline service employees
Coelho, Filipe; Augusto, Mário Gomes; Coelho, Arnaldo; … - In: The service industries journal 30 (2010) 7/8, pp. 1343-1357
Persistent link: https://www.econbiz.de/10003996876
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The role of commitment on the customer benefits : loyalty relationship in mobile service industry
Hur, Won-moo; Park, Jungkun; Kim, Minsung - In: The service industries journal 30 (2010) 13/14, pp. 2293-2309
Persistent link: https://www.econbiz.de/10008809587