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Leakage, entrepreneurship, and satisfaction in hospitality
Galdon, Jose Luis; Garrigos, Fernando; Gil-Pechuan, Ignacio - In: The service industries journal 33 (2013) 7/8, pp. 759-773
Persistent link: https://www.econbiz.de/10009759744
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Labour productivity in M&As : industry sector vs. services sector
Rozen-Bakher, Ziva - In: The service industries journal 38 (2018) 15/16, pp. 1043-1066
Persistent link: https://www.econbiz.de/10011977440
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Consumer perceptions of frontline service employee personality traits, interaction quality, and consumer satisfaction
Ekinci, Yuksel; Dawes, Philip L. - In: The service industries journal 29 (2009) 3/4, pp. 503-521
Persistent link: https://www.econbiz.de/10003870676
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The dimensions of international hotel employee service attitude and their managerial implications
Kuo, Chun-min - In: The service industries journal 29 (2009) 9/10, pp. 1199-1214
Persistent link: https://www.econbiz.de/10003914858
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The important effect of employee's emotion management ability on his/her service behaviour in the international tourist hotel
Tsai, Chien-wen - In: The service industries journal 29 (2009) 9/10, pp. 1437-1449
Persistent link: https://www.econbiz.de/10003914944
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Relationships and impacts of service quality, perceived value, customer satisfaction, and image : an empirical study
Hu, Hsin-hui; Kandampully, Jay; Juwaheer, Thanika Devi - In: The service industries journal 29 (2009) 1/2, pp. 111-125
Persistent link: https://www.econbiz.de/10003849576
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The influence of internet customer reviews on the online sales and prices in hotel industry
Öğüt, Hulisi; Tas, Bedri Kamil Onur - In: The service industries journal 32 (2012) 1/2, pp. 197-214
Persistent link: https://www.econbiz.de/10009427689
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The importance of hotel employee service attitude and the satisfaction of international tourists
Kuo, Chun-Min - In: The service industries journal 27 (2007) 7/8, pp. 1073-1085
Persistent link: https://www.econbiz.de/10003598958
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The impact of high-performance work systems in the health-care industry : employee reactions, service quality, customer satisfaction, and customer loyalty
Lee, Sang M.; Lee, Donhee; Kang, Chang-yuil - In: The service industries journal 32 (2012) 1/2, pp. 17-36
Persistent link: https://www.econbiz.de/10009427716
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The mediating role of commitment in healthcare B2B marketing
Sohn, Yong Seok; Seung, Kenny Y.; Seo, Sang Yun; Kim, … - In: The service industries journal 33 (2013) 13/14, pp. 1381-1401
Persistent link: https://www.econbiz.de/10010205247