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Ethical issues in service robotics and artificial intelligence
Belk, Russell W. - In: The service industries journal 41 (2021) 13/14, pp. 860-876
Persistent link: https://www.econbiz.de/10012695294
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Service robot implementation : a theoretical framework and research agenda
Belanche, Daniel; Casaló, Luis V.; Flavián Blanco, Carlos - In: The service industries journal 40 (2020) 3/4, pp. 203-225
Persistent link: https://www.econbiz.de/10012208486
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The dark side of AI-powered service interactions : exploring the process of co-destruction from the customer perspective
Castillo, Daniela; Canhoto, Ana Isabel Domingos; Said, … - In: The service industries journal 41 (2021) 13/14, pp. 900-925
Persistent link: https://www.econbiz.de/10012695298
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Determinants and consequences of trust in AI-based customer service chatbots
Prakash, Ashish Viswanath; Joshi, Arun; Nim, Shubhi; … - In: The service industries journal 43 (2023) 9/10, pp. 642-675
Persistent link: https://www.econbiz.de/10014321618
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Factors affecting customers' intention to voice shopping over smart speaker
Hsu, Chin-Lung; Lin, Judy Chuan-Chuan - In: The service industries journal 43 (2023) 11/12, pp. 785-805
Persistent link: https://www.econbiz.de/10014321624
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The dark side of artificial intelligence in services
Belanche, Daniel; Belk, Russell W.; Casaló, Luis V.; … - In: The service industries journal 44 (2024) 3/4, pp. 149-172
Persistent link: https://www.econbiz.de/10014551088