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~isPartOf:"The service industries journal"
~subject:"Kundenzufriedenheit"
~subject:"Schätzung"
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The impact of quality manageme...
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Kundenzufriedenheit
Schätzung
Hotel industry
69
Hotellerie
69
Dienstleistungsqualität
47
Service quality
47
Hospital
32
Krankenhaus
32
Gastgewerbe
30
Hospitality industry
30
Quality management
29
Qualitätsmanagement
29
Customer satisfaction
21
Taiwan
19
Spain
18
Spanien
18
Arbeitszufriedenheit
17
Job satisfaction
17
Dienstleistungssektor
15
Service industry
15
Data envelopment analysis
12
Data-Envelopment-Analyse
12
Tourism industry
12
Tourismuswirtschaft
12
Gesundheitsversorgung
11
Gesundheitswesen
11
Health care
11
Health care system
11
Performance measurement
11
Performance-Messung
11
Innovation management
10
Innovationsmanagement
10
Beziehungsmarketing
9
Innovation
9
Relationship marketing
9
Bibliometrics
8
Bibliometrie
8
Großbritannien
8
South Korea
8
Südkorea
8
Tourism employees
8
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Undetermined
8
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Article
22
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Article in journal
22
Aufsatz in Zeitschrift
22
Language
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English
22
Author
All
Chen, Li-Fei
2
Su, Chao-Ton
2
Balbastre-Benavent, Francisco
1
Baum, Tom
1
Canet-Giner, M. Teresa
1
Chen, Hsi-Tien
1
Chen, Jih-kuang
1
Chen, Szu-Chi
1
Choy, Yoon Leng
1
Dawes, Philip L.
1
Ekinci, Yuksel
1
Estreder, Yolanda
1
Faria, Nélia
1
Galdon, Jose Luis
1
Garrigos, Fernando
1
Gil-Pechuan, Ignacio
1
Haghighi, Azin Mostajer
1
Hsiao, Yu-Hsiang
1
Hu, Hsin-hui
1
Juwaheer, Thanika Devi
1
Kandampully, Jay
1
Kang, Chang-yuil
1
Kang, Ju Young
1
Kang, Mincheol
1
Kim, Sung Eun
1
Kuo, Chun-Min
1
Kuo, Chun-min
1
Lee, Donhee
1
Lee, Myungho
1
Lee, Sang M.
1
Lee, Yu-cheng
1
Luque, Oto
1
Martínez-Tur, Vicente
1
Mendes, Luís Antonio F.
1
Mohd Nizam Ab Rahman
1
Park, Sang-June
1
Prashar, Anupama
1
Ramos, José
1
Sabbagh, Omar
1
Saxena, Shilpi
1
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Published in...
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The service industries journal
International journal of hospitality management
176
Discussion paper series / IZA
91
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
73
International journal of contemporary hospitality management
71
Journal of hospitality marketing & management
60
Working paper / National Bureau of Economic Research, Inc.
59
International journal of productivity and quality management : IJPQM
51
Tourism management : research, policies, practice
49
NBER working paper series
45
IZA Discussion Papers
43
NBER Working Paper
43
Journal of travel and tourism marketing
41
The TQM journal : the international review of organizational improvement
36
IZA Discussion Paper
34
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
32
Applied economics
30
Total quality management & business excellence
27
International journal of quality & reliability management
25
Journal of retailing and consumer services
24
Quality management journal : QMJ
21
Discussion paper
20
CESifo working papers
19
Discussion paper / Centre for Economic Policy Research
19
Health marketing quarterly
19
International journal of quality and service sciences
19
Health care management review : HCM review
18
International journal of services and operations management
18
International journal of services, economics and management
18
Journal of business research : JBR
16
The American economic review
16
The journal of services marketing
16
Tourism management perspectives : TMP
15
International journal of services and operations management : IJSOM
14
Journal of hospitality and tourism insights
14
Working paper
14
Managing service quality : MSQ ; an international journal
13
Tourism economics : the business and finance of tourism and recreation
13
Applied economics letters
12
Cogent business & management
12
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ECONIS (ZBW)
22
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1
Leakage, entrepreneurship, and satisfaction in hospitality
Galdon, Jose Luis
;
Garrigos, Fernando
;
Gil-Pechuan, Ignacio
- In:
The service industries journal
33
(
2013
)
7/8
,
pp. 759-773
Persistent link: https://www.econbiz.de/10009759744
Saved in:
2
Relationships and impacts of service
quality
, perceived value, customer satisfaction, and image : an empirical study
Hu, Hsin-hui
;
Kandampully, Jay
;
Juwaheer, Thanika Devi
- In:
The service industries journal
29
(
2009
)
1/2
,
pp. 111-125
Persistent link: https://www.econbiz.de/10003849576
Saved in:
3
Competition, agglomeration, and performance of Beijing
hotels
Tsang, Eric W. K.
;
Yip, Paul S. L.
- In:
The service industries journal
29
(
2009
)
1/2
,
pp. 155-171
Persistent link: https://www.econbiz.de/10003849579
Saved in:
4
Consumer perceptions of frontline service employee personality traits, interaction
quality
, and consumer satisfaction
Ekinci, Yuksel
;
Dawes, Philip L.
- In:
The service industries journal
29
(
2009
)
3/4
,
pp. 503-521
Persistent link: https://www.econbiz.de/10003870676
Saved in:
5
The dimensions of international hotel employee service attitude and their managerial implications
Kuo, Chun-min
- In:
The service industries journal
29
(
2009
)
9/10
,
pp. 1199-1214
Persistent link: https://www.econbiz.de/10003914858
Saved in:
6
The important effect of employee's emotion management ability on his/her service behaviour in the international tourist hotel
Tsai, Chien-wen
- In:
The service industries journal
29
(
2009
)
9/10
,
pp. 1437-1449
Persistent link: https://www.econbiz.de/10003914944
Saved in:
7
The importance of hotel employee service attitude and the satisfaction of international tourists
Kuo, Chun-Min
- In:
The service industries journal
27
(
2007
)
7/8
,
pp. 1073-1085
Persistent link: https://www.econbiz.de/10003598958
Saved in:
8
The influence of internet customer reviews on the online sales and prices in hotel industry
Öğüt, Hulisi
;
Tas, Bedri Kamil Onur
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 197-214
Persistent link: https://www.econbiz.de/10009427689
Saved in:
9
The impact of high-performance work systems in the health-care industry : employee reactions, service
quality
, customer satisfaction, and customer loyalty
Lee, Sang M.
;
Lee, Donhee
;
Kang, Chang-yuil
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 17-36
Persistent link: https://www.econbiz.de/10009427716
Saved in:
10
Dimensions of customer loyalty in hospitality micro-enterprises
Haghighi, Azin Mostajer
;
Baum, Tom
;
Shafti, Farhad
- In:
The service industries journal
34
(
2014
)
3
,
pp. 251-273
Persistent link: https://www.econbiz.de/10010344131
Saved in:
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