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Beziehungsmarketing
185
Relationship marketing
185
Dienstleistungsqualität
89
Service quality
89
Consumer behaviour
86
Konsumentenverhalten
86
Customer satisfaction
73
Kundenzufriedenheit
73
Einzelhandel
41
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41
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Online-Handel
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22
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Brand management
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Complaint management
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Customer value
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Kundenwert
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Markenführung
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customer loyalty
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Dienstleistungssektor
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Lieferantenmanagement
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customer satisfaction
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Alexander, Nicholas
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Broadbridge, Adelina M.
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Dabholkar, Pratibha A.
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Ding Hooi Ting
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Gil Saura, Irene
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Ha, Sejin
2
Horbel, Chris
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Huang, Leo
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Huang, Li-shia
2
Kim, Jung-Hwan
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Kim, Minjeong
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Kim, Wansoo
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Legendre, Tiffany S.
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Lin, Wen-bao
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Ma, Jianfeng
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McCole, Patrick
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Nätti, Satu
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Ok, Chihyung
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Palmer, Mark
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Popp, Bastian
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Sheng, Xiaojing
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The service industries journal
Journal of retailing and consumer services
1,313
Journal of business research : JBR
1,007
SpringerLink / Bücher
556
Industrial marketing management : the international journal for industrial and high-tech firms
496
Journal of retailing
411
International journal of hospitality management
347
European journal of operational research : EJOR
337
International journal of production economics
310
The international review of retail, distribution and consumer research
304
International journal of retail & distribution management
292
The journal of services marketing
259
Management science : journal of the Institute for Operations Research and the Management Sciences
246
Electronic commerce research
231
Journal of the Academy of Marketing Science
230
The journal of business & industrial marketing
226
International Journal of Retail & Distribution Management
219
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
217
Journal of marketing
203
Journal of strategic marketing
203
NBER working paper series
184
Journal of internet commerce
181
International journal of electronic marketing and retailing : IJEMR
179
Psychology & marketing
177
Asia Pacific journal of marketing and logistics
175
Cogent business & management
171
Springer eBook Collection
170
International journal of electronic customer relationship management : IJECRM
169
Gabler Edition Wissenschaft
166
International journal of business information systems : IJBIS
165
European Journal of Marketing
158
Journal of travel and tourism marketing
158
International journal of contemporary hospitality management
154
Information systems research : ISR
153
Journal of hospitality marketing & management
153
Tourism management : research, policies, practice
153
International journal of production research
151
Technological forecasting & social change : an international journal
148
European journal of marketing : EJM
147
Information systems and e-business management : ISeB
147
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ECONIS (ZBW)
260
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1
Effects of web site characteristics on customer loyalty in B2B e-commerce : evidence from Taiwan
Hsu, Li-chun
;
Wang, Kai-yu
;
Chih, Wen-hai
- In:
The service industries journal
33
(
2013
)
11
,
pp. 1026-1050
Persistent link: https://www.econbiz.de/10010126458
Saved in:
2
Simultaneous measurement of quality in different online services
Barrera, Ramón Barrera
;
Carrión, Gabriel Cepeda
- In:
The service industries journal
34
(
2014
)
2
,
pp. 123-144
Persistent link: https://www.econbiz.de/10010257790
Saved in:
3
The effect of multi-channel Service quality on mobile customer loyalty in an online-and-mobile retail context
Lin, Hsin-hui
- In:
The service industries journal
32
(
2012
)
11
,
pp. 1865-1882
Persistent link: https://www.econbiz.de/10009582169
Saved in:
4
Customer readiness-customer participation link in e-services
Tuan Nguyen
- In:
The service industries journal
42
(
2022
)
9/10
,
pp. 738-769
Persistent link: https://www.econbiz.de/10013362141
Saved in:
5
The impact of buying environment characteristics of retail websites
Kim, Jung-Hwan
;
Kim, Minjeong
;
Kandampully, Jay
- In:
The service industries journal
27
(
2007
)
7/8
,
pp. 865-880
Persistent link: https://www.econbiz.de/10003598823
Saved in:
6
Online service failure and propensity to suspend offline consumption
Piercy, Niall
;
Archer-Brown, Chris
- In:
The service industries journal
34
(
2014
)
8
,
pp. 659-676
Persistent link: https://www.econbiz.de/10010385543
Saved in:
7
Does online relationship marketing enhance customer retention and cross-buying?
Liang, Chiung-ju
;
Chen, Hui-ju
;
Wang, Wen-hung
- In:
The service industries journal
28
(
2008
)
5/6
,
pp. 769-787
Persistent link: https://www.econbiz.de/10003775776
Saved in:
8
Key drivers of services website loyalty
Sanz Blas, Silvia
;
Ruiz Mafe, Carla
;
Pérez Perez, Isabel
- In:
The service industries journal
34
(
2014
)
5
,
pp. 455-475
Persistent link: https://www.econbiz.de/10010379358
Saved in:
9
Measuring the antecedents of e-loyalty and the effect of switching costs on website
Fuentes-Blasco, Maria
;
Gil Saura, Irene
;
Berenguer …
- In:
The service industries journal
30
(
2010
)
11/12
,
pp. 1837-1852
Persistent link: https://www.econbiz.de/10008760013
Saved in:
10
A longitudinal study of online non-relationship intentions
Ha, Hong Youl
;
Janda, Swinder
- In:
The service industries journal
31
(
2011
)
3/4
,
pp. 343-354
Persistent link: https://www.econbiz.de/10008937452
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