Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"The service industries journal"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Competencies and service organ...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
294
Service quality
294
Dienstleistungssektor
270
Service industry
270
Customer satisfaction
106
Kundenzufriedenheit
106
Beziehungsmarketing
83
Relationship marketing
83
Consumer behaviour
69
Konsumentenverhalten
69
Innovation
51
Innovation management
46
Innovationsmanagement
46
Services
41
Dienstleistung
40
Spain
34
Spanien
34
Taiwan
29
Performance measurement
25
Performance-Messung
25
Großbritannien
23
United Kingdom
23
Customer service
20
Kundenservice
20
Productivity
20
Produktivität
20
KMU
19
SME
19
Service innovation
19
Beschwerdemanagement
18
Complaint management
18
Quality management
18
Qualitätsmanagement
18
Firm performance
17
Unternehmenserfolg
17
service quality
17
Business services
16
Hotel industry
16
Hotellerie
16
Industrie
16
more ...
less ...
Online availability
All
Undetermined
153
Free
7
Type of publication
All
Article
523
Book / Working Paper
19
Type of publication (narrower categories)
All
Article in journal
540
Aufsatz in Zeitschrift
540
Collection of articles of several authors
21
Sammelwerk
21
Case study
6
Fallstudie
6
Conference proceedings
4
Konferenzschrift
4
Aufsatzsammlung
3
more ...
less ...
Language
All
English
542
Author
All
Williams, Colin C.
8
Altinay, Levent
6
Ribeiro Soriano, Domingo
5
Kandampully, Jay
4
Lee, Sang M.
4
Mas-Verdu, Francisco
4
Pla-Barber, José
4
Backhouse, Chris J.
3
Beyers, William B.
3
Daniels, Peter W.
3
Fisk, Raymond P.
3
Gallouj, Fai͏̈z
3
Horodnic, Ioana Alexandra
3
Jaaron, Ayham A. M.
3
Kraus, Sascha
3
Lin, Wen-bao
3
Lings, Ian
3
Rayburn, Steven W.
3
Ritala, Paavo
3
Rubalcaba-Bermejo, Luis
3
Serrasqueiro, Zélia M.
3
Sigala, Marianna
3
Stare, Metka
3
Ström, Patrik
3
Toivonen, Marja
3
Wang, Mei-ling
3
Wirtz, Jochen
3
Akehurst, Gary
2
Alkire, Linda
2
Alves, Helena
2
Apetrei, Andreea
2
Apfelthaler, Gerhard
2
Arici, Hasan Evrim
2
Auh, Seigyoung
2
Back, Ki-Joon
2
Beatson, Amanda
2
Bryson, John R.
2
Burger, Thomas
2
Camacho Ballesta, José A.
2
Caselli, Gian Paolo
2
more ...
less ...
Published in...
All
The service industries journal
Discussion paper series / IZA
897
NBER working paper series
616
Working paper / National Bureau of Economic Research, Inc.
559
NBER Working Paper
528
International journal of hospitality management
459
IZA Discussion Paper
453
Journal of business research : JBR
360
Journal of retailing and consumer services
357
IZA Discussion Papers
287
The journal of services marketing
255
CESifo working papers
240
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
240
Working paper
229
Discussion paper / Centre for Economic Policy Research
222
SpringerLink / Bücher
207
Economics of education review
204
International journal of contemporary hospitality management
182
Auditing : a journal of practice & theory
181
World Bank E-Library Archive
171
Discussion paper
164
Service business
157
Services marketing quarterly
153
Labour economics : official journal of the European Association of Labour Economists
147
Journal of hospitality marketing & management
143
The TQM journal : the international review of organizational improvement
142
Policy research working paper : WPS
141
Journal of air transport management
138
International journal of productivity and quality management : IJPQM
137
Journal of service research : JSR
136
Cogent business & management
135
Journal of service management
134
Journal of Services Marketing
132
Tourism management : research, policies, practice
128
International journal of quality & reliability management
127
International journal of quality and service sciences
124
International journal of services and operations management
124
Journal of travel and tourism marketing
124
Applied economics
117
Discussion papers / CEPR
117
more ...
less ...
Source
All
ECONIS (ZBW)
542
Showing
1
-
10
of
542
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Reinforcing customer loyalty through service employees'
competence
and benevolence
Nguyen, Nha
- In:
The service industries journal
36
(
2016
)
13/14
,
pp. 721-738
Persistent link: https://www.econbiz.de/10011655411
Saved in:
2
Analysis of competency differences among frontline employees from various service typologies : integrating the perspectives of the organisation and customers
Li, Jui-min
;
Yang, Jen-shou
;
Wu, Hsin-hsi
- In:
The service industries journal
29
(
2009
)
11/12
,
pp. 1763-1778
Persistent link: https://www.econbiz.de/10003928684
Saved in:
3
The impact of customer cognitive
competence
on online service decision-making : an event-related potentials perspective
Wang, Jing
;
Zhao, Meina
;
Zhao, Gang
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 363-380
Persistent link: https://www.econbiz.de/10011741138
Saved in:
4
Impact of customer experience on loyalty : a multichannel examination
Brun, Isabelle
;
Rajaobelina, Lova
;
Ricard, Line
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 317-340
Persistent link: https://www.econbiz.de/10011741120
Saved in:
5
The impact of service innovation on firm performance
Lei, Lin
- In:
The service industries journal
33
(
2013
)
15/16
,
pp. 1599-1632
Persistent link: https://www.econbiz.de/10010229409
Saved in:
6
Quality and productivity : role conflict in the service context
Luria, Gil
;
Yagil, Dana
;
Gal, Iddo
- In:
The service industries journal
34
(
2014
)
11/12
,
pp. 955-973
Persistent link: https://www.econbiz.de/10010394582
Saved in:
7
Relational bonds, customer engagement, and service quality
Chang, Chia-Wen
;
Huang, Heng-Chiang
;
Wang, Shih-Ju
;
Lee, Han
- In:
The service industries journal
41
(
2021
)
5/6
,
pp. 330-354
Persistent link: https://www.econbiz.de/10012498577
Saved in:
8
Do innovation spillovers impact employment and skill upgrading?
Stare, Metka
;
Damijan, Jože P.
- In:
The service industries journal
35
(
2015
)
13/14
,
pp. 728-745
Persistent link: https://www.econbiz.de/10011439907
Saved in:
9
Special issue: Service competitiveness and cohesion
Kautonen, Mika
(
contributor
)
-
2009
Persistent link: https://www.econbiz.de/10003870692
Saved in:
10
Special issue: Services, regional development and innovation
Mas-Verdu, Francisco
(
contributor
)
-
2010
Persistent link: https://www.econbiz.de/10003992700
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
