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Dienstleistungsqualität
294
Service quality
294
Dienstleistungssektor
270
Service industry
270
Customer satisfaction
108
Kundenzufriedenheit
108
Beziehungsmarketing
85
Relationship marketing
85
Consumer behaviour
71
Konsumentenverhalten
71
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Qualitätsmanagement
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Firm performance
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service quality
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569
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Williams, Colin C.
9
Altinay, Levent
6
Kraus, Sascha
5
Ribeiro Soriano, Domingo
5
Kandampully, Jay
4
Lee, Sang M.
4
Mas-Verdu, Francisco
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Pla-Barber, José
4
Arici, Hasan Evrim
3
Backhouse, Chris J.
3
Beyers, William B.
3
Daniels, Peter W.
3
Fisk, Raymond P.
3
Gallouj, Fai͏̈z
3
Ganz, Walter
3
Horodnic, Ioana Alexandra
3
Jaaron, Ayham A. M.
3
Lin, Wen-bao
3
Lings, Ian
3
Philippe, Jean
3
Rayburn, Steven W.
3
Ritala, Paavo
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Rubalcaba-Bermejo, Luis
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Serrasqueiro, Zélia M.
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Sigala, Marianna
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Stare, Metka
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Ström, Patrik
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Toivonen, Marja
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Wang, Mei-ling
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Wirtz, Jochen
3
Akehurst, Gary
2
Alkire, Linda
2
Alves, Helena
2
Apetrei, Andreea
2
Apfelthaler, Gerhard
2
Auh, Seigyoung
2
Back, Ki-Joon
2
Beatson, Amanda
2
Biege, Sabine
2
Bryson, John R.
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The service industries journal
Journal of world trade : law, economic policy, public policy
547
NBER working paper series
500
Working paper / National Bureau of Economic Research, Inc.
486
International journal of hospitality management
454
NBER Working Paper
440
Discussion paper series / IZA
382
Journal of retailing and consumer services
371
Journal of business research : JBR
357
SpringerLink / Bücher
288
The journal of services marketing
281
Journal of international economic law
275
Discussion paper / Centre for Economic Policy Research
271
IZA Discussion Papers
264
Policy research working paper : WPS
251
Journal of air transport management
246
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
237
World trade review : economics, law, international institutions
230
Working paper
227
IZA Discussion Paper
211
Economics of education review
195
The world economy : the leading journal on international economic relations
191
CESifo working papers
190
Journal of Services Marketing
181
Auditing : a journal of practice & theory
175
International journal of contemporary hospitality management
174
Services marketing quarterly
163
Service business
161
Journal of service management
160
Journal of service research : JSR
154
Journal of hospitality marketing & management
144
The TQM journal : the international review of organizational improvement
142
WTO working papers
137
International journal of productivity and quality management : IJPQM
134
International journal of quality and service sciences
133
Tourism management : research, policies, practice
133
Energy economics
132
International journal of services and operations management
132
Appellate Body Reports
130
International journal of quality & reliability management
126
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ECONIS (ZBW)
569
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1
Consumers' captive service experiences : it's you and me
Rayburn, Steven W.
- In:
The service industries journal
35
(
2015
)
15/16
,
pp. 806-825
Persistent link: https://www.econbiz.de/10011416846
Saved in:
2
Transformative service networks : cocreated value as well-being
Black, Hulda G.
;
Gallan, Andrew S.
- In:
The service industries journal
35
(
2015
)
15/16
,
pp. 826-845
Persistent link: https://www.econbiz.de/10011416847
Saved in:
3
The Frontiers in Service Conference : a 20-year retrospective
Dorsch, Michael J.
;
Fisk, Raymond P.
;
Grove, Stephen J.
- In:
The service industries journal
34
(
2014
)
6
,
pp. 477-494
Persistent link: https://www.econbiz.de/10010379354
Saved in:
4
Different channels for different
services
: information sources for
services
with search, experience and credence attributes
Chocarro, Raquel
;
Cortinas, Monica
;
Villanueva, Maria Luisa
- In:
The service industries journal
41
(
2021
)
3/4
,
pp. 261-284
Persistent link: https://www.econbiz.de/10012483672
Saved in:
5
Employee involvement in ideation and healthcare service innovation quality
Mu, Yu
;
Bossink, Bart
;
Vinig, Tsvi
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 67-86
Persistent link: https://www.econbiz.de/10011848028
Saved in:
6
Transformative service research and service design : synergistic effects in healthcare
Anderson, Sidney
;
Alkire, Linda
;
Rayburn, Steven W.
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 99-113
Persistent link: https://www.econbiz.de/10011848039
Saved in:
7
Customer service well-being : scale development and validation
Falter, Mareike
;
Hadwich, Karsten
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 181-202
Persistent link: https://www.econbiz.de/10012207504
Saved in:
8
Avatar-mediated service encounters : impacts and research agenda
Watanabe, Kentaro
;
Ho, Bach Quang
- In:
The service industries journal
43
(
2023
)
3/4
,
pp. 134-153
Persistent link: https://www.econbiz.de/10014321569
Saved in:
9
Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence
Wirtz, Jochen
;
Hofmeister, Johannes
;
Chew, Patricia Y. P.
; …
- In:
The service industries journal
43
(
2023
)
15/16
,
pp. 1173-1196
Persistent link: https://www.econbiz.de/10014423344
Saved in:
10
Conceptualizing service ethics for the complexity of modern service interactions
Petros Sebhatu, Samuel
;
Hamdan, Qusay
;
Fisk, Raymond P.
- In:
The service industries journal
44
(
2024
)
9/10
,
pp. 766-788
Persistent link: https://www.econbiz.de/10015050120
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