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Beziehungsmarketing
187
Relationship marketing
187
Innovation
101
Dienstleistungsqualität
82
Service quality
82
Consumer behaviour
68
Konsumentenverhalten
68
Customer satisfaction
66
Kundenzufriedenheit
66
Dienstleistungssektor
60
Service industry
60
Innovation management
50
Innovationsmanagement
50
Dienstleistung
31
Services
31
Customer integration
23
Kundenintegration
23
Service innovation
21
Taiwan
20
Customer service
18
Kundenservice
18
Dienstleistungsinnovation
17
innovation
17
service innovation
17
Betriebliche Wertschöpfung
16
Confidence
16
Value creation
16
Vertrauen
16
Beschwerdemanagement
15
Complaint management
15
Lieferantenmanagement
14
Supplier relationship management
14
customer loyalty
14
Bank
13
Brand management
13
Customer value
13
E-commerce
13
Electronic Commerce
13
Knowledge transfer
13
Kundenwert
13
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3
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285
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English
285
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Ha, Hong Youl
3
Kraus, Sascha
3
Wu, Cedric Hsi-jui
3
Akgün, Ali E.
2
Arici, Hasan Evrim
2
Back, Ki-Joon
2
Boateng, Henry
2
Chao, Pei
2
Chen, Ja-shen
2
Fuglsang, Lars
2
Gil Saura, Irene
2
Gürlek, Mert
2
Ha, Sejin
2
Hofmeister, Johannes
2
Hollebeek, Linda D.
2
Horbel, Chris
2
Kanbach, Dominik K.
2
Keskin, Halit
2
Kim, Wansoo
2
Köseoglu, Mehmet Ali
2
Legendre, Tiffany S.
2
Lin, Wen-bao
2
López-Nicolas, Carolina
2
Ma, Jianfeng
2
Nätti, Satu
2
Ok, Chihyung
2
Okoe, Abednego Feehi
2
Popp, Bastian
2
Rather, Raouf Ahmad
2
Rayburn, Steven W.
2
Sigala, Marianna
2
Toivonen, Marja
2
Tung, Wei
2
Woratschek, Herbert
2
Yi, Youjae
2
Zhou, Xing
2
Aboramadan, Mohammed
1
Addo, Prince Clement
1
Adhikari, Kishalay
1
Ahmed, Sohel
1
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The service industries journal
Journal of business research : JBR
1,454
Technological forecasting & social change : an international journal
1,308
Research policy : policy, management and economic studies of science, technology and innovation
1,296
SpringerLink / Bücher
764
Industrial marketing management : the international journal for industrial and high-tech firms
762
Journal of retailing and consumer services
624
Technovation : the international journal of technological innovation, entrepreneurship and technology management
609
Technology analysis & strategic management
596
International journal of innovation management
549
NBER working paper series
546
Working paper / National Bureau of Economic Research, Inc.
466
NBER Working Paper
436
Economics of innovation and new technology
434
International journal of technology management : IJTM
393
MPRA Paper
385
Journal of open innovation : technology, market, and complexity
383
Strategic Direction
368
Industry and innovation
362
International journal of hospitality management
346
The journal of business & industrial marketing
334
ZEW Discussion Papers
312
Springer eBook Collection
308
The journal of technology transfer
282
Innovation: organization & management : IOM
267
Management science : journal of the Institute for Operations Research and the Management Sciences
264
International journal of innovation and technology management
251
Discussion paper
249
Discussion paper / Centre for Economic Policy Research
249
IEEE transactions on engineering management : EM
248
Working paper
243
The journal of services marketing
241
European Journal of Innovation Management
236
IZA Discussion Papers
230
Journal of the Academy of Marketing Science
228
ZEW discussion papers
227
Journal of evolutionary economics : JEE
217
International journal of production economics
216
Cogent business & management
202
Research technology management : RTM
202
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ECONIS (ZBW)
285
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285
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1
How to support the management of intangibles
Arancibia Carvajal, Sara
;
Fernández Nogales, Angel
- In:
The service industries journal
34
(
2014
)
3
,
pp. 196-211
Persistent link: https://www.econbiz.de/10010344141
Saved in:
2
Knowledge intensive business services and client
innovation
Hu, Tai-shan
;
Lin, Chien-yuan
;
Chang, Su-li
- In:
The service industries journal
33
(
2013
)
15/16
,
pp. 1435-1455
Persistent link: https://www.econbiz.de/10010229436
Saved in:
3
A framework for innovative service design
Furrer, Olivier
;
Sudharshan, Devanathan
;
Tsiotsou, …
- In:
The service industries journal
36
(
2016
)
9/10
,
pp. 452-471
Persistent link: https://www.econbiz.de/10011579233
Saved in:
4
Exploring interactive communication using social media
Zhang, Chrystal B.
;
Lin, Yi Hsin
- In:
The service industries journal
35
(
2015
)
11/12
,
pp. 670-693
Persistent link: https://www.econbiz.de/10011401815
Saved in:
5
What motivates professional service firm employees to narture client dialogues?
Fischer, Alban Dominique
;
Sieg, Jan Henrik
;
Wallin, …
- In:
The service industries journal
34
(
2014
)
5
,
pp. 399-421
Persistent link: https://www.econbiz.de/10010379366
Saved in:
6
Customer demotion in hierarchical loyalty programmes
Berlo, Geert van
;
Bloemer, Johanna M.
;
Blazevic, Vera
- In:
The service industries journal
34
(
2014
)
11/12
,
pp. 922-937
Persistent link: https://www.econbiz.de/10010394602
Saved in:
7
Does the length of a customer-provider relationship really matter?
Chiao, Yu-ching
;
Chiu, Ya-kang
;
Guan, Jyh-liang
- In:
The service industries journal
28
(
2008
)
5/6
,
pp. 649-667
Persistent link: https://www.econbiz.de/10003775764
Saved in:
8
Customer referral management : the implications of social networks
Law, Monica
- In:
The service industries journal
28
(
2008
)
5/6
,
pp. 669-683
Persistent link: https://www.econbiz.de/10003775765
Saved in:
9
The effect of bonds on loyalty towards auditors : the mediating role of commitment
Kuenzel, Sven
;
Krolikowska, Ewa
- In:
The service industries journal
28
(
2008
)
5/6
,
pp. 685-700
Persistent link: https://www.econbiz.de/10003775767
Saved in:
10
The moderating effects of gender roles on service emotional contagion
Lin, Miao-que
;
Huang, Li-shia
;
Chiang, Yi-fang
- In:
The service industries journal
28
(
2008
)
5/6
,
pp. 755-767
Persistent link: https://www.econbiz.de/10003775775
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