Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"The service industries journal"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Prozessmanagement im Reisebüro...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
294
Service quality
294
Beziehungsmarketing
187
Relationship marketing
187
Customer satisfaction
127
Kundenzufriedenheit
127
Consumer behaviour
95
Konsumentenverhalten
95
Dienstleistungssektor
40
Service industry
40
Taiwan
37
Customer service
25
Kundenservice
25
Customer integration
24
Kundenintegration
24
Beschwerdemanagement
23
Complaint management
23
Confidence
20
Spain
20
Spanien
20
Vertrauen
20
E-commerce
19
Electronic Commerce
19
Performance measurement
19
Performance-Messung
19
Bank
18
Betriebliche Wertschöpfung
18
Customer value
18
Dienstleistung
18
Kundenwert
18
Services
18
Value creation
18
customer satisfaction
17
service quality
17
Brand management
16
Emotion
16
Markenführung
16
Hospital
15
Hotel industry
15
Hotellerie
15
more ...
less ...
Online availability
All
Undetermined
132
Free
3
Type of publication
All
Article
413
Book / Working Paper
7
Type of publication (narrower categories)
All
Article in journal
420
Aufsatz in Zeitschrift
420
Collection of articles of several authors
7
Sammelwerk
7
Case study
6
Fallstudie
6
Conference proceedings
1
Konferenzschrift
1
more ...
less ...
Language
All
English
420
Author
All
Ha, Hong Youl
4
Lin, Wen-bao
4
Kandampully, Jay
3
Rayburn, Steven W.
3
Tsaur, Sheng-hshiung
3
Wu, Cedric Hsi-jui
3
Yi, Youjae
3
Alves, Helena
2
Arasli, Huseyin
2
Back, Ki-Joon
2
Bloemer, Johanna M.
2
Bryson, John R.
2
Chang, Hong-Sheng
2
Chao, Pei
2
Chen, Li-Fei
2
Cunha, Miguel Pina e
2
Dun, Zanna van
2
Eid, Riyad
2
Fisk, Raymond P.
2
Galindo Martín, Miguel Angel
2
Gil Saura, Irene
2
Ha, Sejin
2
Henseler, Jörg
2
Horbel, Chris
2
Hsu, Maxwell K.
2
Huang, Leo
2
Janda, Swinder
2
Kim, Jung-Hwan
2
Kim, Minjeong
2
Kim, Wansoo
2
Kuusisto, Jari
2
Kwan, Ho Kwong
2
Lee, Donhee
2
Lee, Sang M.
2
Lee, Seonjeong
2
Legendre, Tiffany S.
2
León-Darder, Fidel
2
Liu, Tsung-chi
2
Ma, Jianfeng
2
Malhotra, Neeru
2
more ...
less ...
Published in...
All
The service industries journal
Journal of business research : JBR
815
Journal of retailing and consumer services
746
International journal of hospitality management
616
SpringerLink / Bücher
495
Industrial marketing management : the international journal for industrial and high-tech firms
473
International journal of production research
459
Business process management journal
354
The journal of services marketing
341
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
297
International journal of contemporary hospitality management
245
The journal of business & industrial marketing
236
Tourism management : research, policies, practice
235
Journal of travel and tourism marketing
213
Journal of hospitality marketing & management
210
International journal of production economics
206
International journal of productivity and quality management : IJPQM
205
Journal of the Academy of Marketing Science
202
Journal of Services Marketing
201
Journal of strategic marketing
195
Working paper / National Bureau of Economic Research, Inc.
195
NBER working paper series
189
The TQM journal : the international review of organizational improvement
188
Services marketing quarterly
187
Auditing : a journal of practice & theory
180
Cogent business & management
178
European journal of operational research : EJOR
177
Journal of service research : JSR
176
International journal of electronic customer relationship management : IJECRM
170
NBER Working Paper
170
Journal of service management
169
International journal of business information systems : IJBIS
163
International journal of quality & reliability management
162
International journal of services and operations management
158
Gabler Edition Wissenschaft
156
Journal of air transport management
155
Service business
154
Asia Pacific journal of marketing and logistics
151
International journal of quality and service sciences
144
Journal of marketing
140
more ...
less ...
Source
All
ECONIS (ZBW)
420
Showing
1
-
10
of
420
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Using fuzzy analytic hierarchy process to evaluate service performance of a travel intermediary
Lin, Chin-tsai
;
Lee, Chuan
;
Chen, Wen-yu
- In:
The service industries journal
29
(
2009
)
3/4
,
pp. 281-296
Persistent link: https://www.econbiz.de/10003870590
Saved in:
2
The antecedents of prosocial service behaviours: an empirical investigation
Ackfeldt, Anna-Lena
;
Wong, Veronica
- In:
The service industries journal
26
(
2006
)
7
,
pp. 727-745
Persistent link: https://www.econbiz.de/10003454632
Saved in:
3
How does a new institution spread? : travel agencies' adoption of the service quality assurance programme
Pao, Huei-wen
;
Wu, Hsueh-liang
;
Pan, Wei-hwa
- In:
The service industries journal
30
(
2010
)
7/8
,
pp. 1047-1061
Persistent link: https://www.econbiz.de/10003996054
Saved in:
4
Relationships between process quality, outcome quality, satisfaction, and behavioural intentions for online travel agencies : evidence from Taiwan
Chen, Ching-fu
;
Kao, Ya-ling
- In:
The service industries journal
30
(
2010
)
11/12
,
pp. 2081-2092
Persistent link: https://www.econbiz.de/10008759953
Saved in:
5
Online relationship avoidance over time
Ha, Hong Youl
;
Lee, Je-won
- In:
The service industries journal
32
(
2012
)
9
,
pp. 1451-1468
Persistent link: https://www.econbiz.de/10009579523
Saved in:
6
Exploring the determinants of e-loyalty among travel agencies
Huang, Leo
- In:
The service industries journal
28
(
2008
)
1/2
,
pp. 239-254
Persistent link: https://www.econbiz.de/10003733155
Saved in:
7
Personal ties, reciprocity, competitive intensity, and performance of the strategic alliances in Taiwan's travel industry
Tsaur, Sheng-hshiung
;
Wang, Chih-hung
- In:
The service industries journal
31
(
2011
)
5/6
,
pp. 911-928
Persistent link: https://www.econbiz.de/10009127869
Saved in:
8
Linking service climate to customer loyalty
Wang, Mei-ling
- In:
The service industries journal
35
(
2015
)
7/8
,
pp. 403-414
Persistent link: https://www.econbiz.de/10011337128
Saved in:
9
Chinese customers' loyalty to international consulting firms
Li, Qianqian
;
Zheng, Qinqin
- In:
The service industries journal
33
(
2013
)
15/16
,
pp. 1495-1513
Persistent link: https://www.econbiz.de/10010229420
Saved in:
10
Analyzing systemic customer value in scalable business service
Pynnönen, Mikko
;
Hallikas, Jukka
;
Ritala, Paavo
; …
- In:
The service industries journal
34
(
2014
)
14
,
pp. 1154-1166
Persistent link: https://www.econbiz.de/10010412904
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
